1Request for Stopping Service

To stop your gas service, please contact us via Residential Customer Form (click the link at the bottom of the page) with a check in the “Stopping Service” box, and you will be contacted by us either via email or phone and asked to provide the following information.

Information required for application

• • Name of contractor/applicant
• • Account number (When applying online)
  The account number is located on the mailed monthly invoice
• • Address where gas service will stop
• • Your primary telephone number
• • Home type :detached house or collective housing
• • Your preferred service stop date
• • Your preferred service time window
• • Your new address
• • Your preferred payment method

2Disconnection Work

Osaka Gas will send a worker to you home at the date and time specified on your request to disconnect your home from our gas service, which will only take 5 minutes to complete the work. Please be home or have someone at your home for you at the time of the worker’s visit if your residence has an auto-lock key or the gas meter is inside your home.