FAQ

See our most common questions before writing an inquiry to receive the quickest answer.

Inquiry

Please read FAQ first to find answers to your questions, such as starting service, stopping service, restarting service and payment. For other questions and comments, please contact us via Residential Customer Form.

Residential Customers

Starting Service

Moving Home

Stopping Service

Payment

How to pay

Understand Your Bill

Rate Calculation

Due Date

Products

Inspection

Safety

In the event of an earthquake/disaster

In the event of a gas leak
(The same applies when a gas alarm goes off.)

Gas outage

If you feel something is wrong while
using a gas appliance

FAQ & Inquiry

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