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Osaka Gas believes that technologies serve as the foundation of corporate competitiveness, and considers R&D to be one of the most important elements in the strategy to make a difference.
For this reason, Osaka Gas works actively on R&D and commercialization of new technologies, as presented below.
Osaka Gas has defined service science as an approach to suggest new value and improve productivity of service applying three scientific techniques. The techniques comprise: 1) obtaining service data, 2) analyzing service data, and 3) service solution. For example, we have implemented improvement programs concerning employees' explanatory talks, event venues, gas appliances and work site safety.
Service science aims to improve productivity and facilitate service innovations by introducing scientific techniques in the field of service where the provision of services has relied on intuition and experience.
Service science is becoming popular, and more and more researchers study service science. Osaka gas has built the original methodology of service science based on “human behavior observation”. Osaka gas is studying service science to present innovations through observing details of human behaviors in various fields and deducing insights from these observed data.