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ESG Efforts
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ESG Efforts

Item	Articles
Message from the CEO	Message from President
Message from the CEO	President's Commitment (CSR of Daigas Group)
Corporate Principle	Corporate Principles
Company Overview	About Us
	International Energy Business
	Our Businesses
Financial Performance	Financial Highlights
	Shareholders' Meeting
	Annual Report
	Fact Book
	Securities Report (Japanese version only)
Management Vision / Strategy	Medium- and Long-Term Business Plans
	Business Plan for FY2019.3 of Daigas Group
	Long-Term Management Vision 2030
CSR Report Policy	CSR Report Policy
CSR Management	CSR Management
CSR Management	Materiality

Environment

Domain		Policy / Guidelines	Management Approach	Activities / Performance
Environmental Management		Daigas Group Environmental Activities Policy Daigas Group Biodiversity Promotion Policy Osaka Gas Environmental Policy Daigas Group CSR Charter (Ⅱ) CSR-Based Purchasing Guidelines Green Purchasing Guidelines Green Distribution Fundamental Concept (Harmonizing with the Environment and Contributing to Realizing a Sustainable Society)	[Responsibilities] System to Promote Environmental Management [Targets / Indicators] Long-Term Vision toward FY2031	CSR Indicator Osaka Gas's ISO Certification Acquisition Status (ISO 14001)
			Environmental Action Targets and FY2019 Results
			CSR Indicator (Environmental Management Efficiency) and FY2019 Results
			We will Work Hard to Build a Low-Carbon Society by Conducting Environment-Friendly Business.
Climate Change
	Risks and Opportunities Related to Climate Change	Principle and Outline	Materiality: Economic Performance
	Risks and Opportunities Related to Climate Change	Principle and Outline	Governance Starategy Risk Management Indicators and Targets
	Efforts Contributing to Realizing a Low-Carbon Society Reducing CO2 Emissions Reducing CH4 Emissions	Contribution to the Sustainable Development Goals (SDGs) Principle and Outline (Efforts Contributing to Realizing a Low-Carbon Society)	Energy / Emissions (Materiality)
				Efforts by the Daigas Group to Reduce CO2 Emissions from City Gas Business Efforts to Reduce CO2 Emissions from Electricity Business Benefits of Energy Saving and Reductions of CO2 Emissions
	Helping Customers' Efforts for Realizing a Low-Carbon Society Reducing CO2 Emissions	Contribution to the Sustainable Development Goals (SDGs) Principle and Outline (Helping Customers' Efforts for Realizing a Low-Carbon Society)		Approaches at Customer Sites (Households) Reduction of CO2 Emissions at Customer Sites (Business / Industrial Use)
Resource Circulation
	Efforts in Resource Recycling Waste Warter Resource Recycling	Principle and Outline (Efforts in Resource Recycling)		Resource Recycling Efforts at the Daigas Group
Biodiversity
	Conserving Biodiversity Considerations during Resource Development Controlling Impact by Piping Works Greenery Area Management at LNG Terminals	Daigas Group Biodiversity Promotion Policy Principle and Outline (Conserving Biodiversity)		Consideration in Resources Development and Procurement Considerations Made When Gas Pipes Are Installed Consideration of Biodiversity in its Greening and Planting Activities in the Daigas Group
Addressing Environmental Risk
	Environmental Risk Management	Principle and Outline (Environmental Risk)		Risks and Opportunities Related to Climate Change Chemical Substance Management Response to Water Risks Soil and Groundwater Conservation Management of Waste Containing PCBs
Community
	Environmental Communication Advice from Knowledgeable Persons Environmental/ Biodiversity Education for Employees and Schools	Principle and Outline (Environmental Communication)	Grievance Mechanism (Materiality) Mechanism for receiving stakeholder complaints (Environment)

Social

Domain		Policy / Guidelines	Management Approach	Activities / Performance
Human Rights
	Due Diligence	Supplier Assessment (Materiality)	[Responsibilities] Systems and Plans for Human Rights Awareness Personal Information Protection Structure	Education and Training for Human Rights Awareness-Raising Efforts to Strengthen Information Security
	Respect of Human Rights, Human Rights Awareness Raising, Protection of Personal Information	Fundamental Concept (Complying with Laws and Regulations and Respect for Human Rights) Principle and Outline (Action on Human Rights) Principle and Outline (Efforts for Protection of Personal Information)	[Targets / Indicators] CSR Indicator (Scores on Compliance Awareness / Percentage of Employees Receiving “Compliance Training”) Supplier Assessment (Materiality) Grievance Mechanisms (Materiality) Customer Privacy (Materiality)
Consumer Issues
	Customer Health and Safety, Quality Control	Fundamental Concept	[Responsibilities] Organizational Structure Aimed at Promoting Security and Safety System for Reflecting the Opinions of Stakeholders
			[Targets / Indicators] CSR Indicator (Customer Satisfaction Survey: Seven Customer Service Duties)
			Customer Health and Safety (Materiality)
		Principle and Outline (Safety and Security 1)		Ensure stable procurement by diversifying sources of LNG imported by Osaka Gas
		Principle and Outline (Safety and Security 2)		Safety Measures at LNG Terminals
		Principle and Outline (Safety and Security 3)		Development of a Wide-Area Gas Pipeline Network Safety Measures During Supply
		Principle and Outline (Safety and Security 4)		Products and Services Ensure Safe Use by Customers When Problems Occur Gas Equipment Inspections “All-Employee Gas Safety Initiative” Ensures Customer Safety Accuracy in Advertising
		Principle and Outline (Incorporating Customer Opinions)		Improving Customer Satisfaction
	Customer Service/Support (customer satisfaction) Responding to Complaints	Principle and Outline (Safety and Security 4)	Mechanism for receiving stakeholder complaints
				Services to Meet a Range of Customer Needs
				Improving Customer Satisfaction Sharing customer voices throughout the company
		Principle and Outline (Proposing New Value)
Community
	Social Contribution Activities Activities at Osaka Gas' Foundations	Fundamental Concept (Being a Good Corporate Citizen Contributing to Society)	[Responsibilities] Social Contribution Promotion System
			[Targets / Indicators] CSR Indicator (Number of Communication / Social Contributions Events)
				Communication on the Environment and Food
			Local Communities (Materiality)
		Principle and Outline (Social Contribution Activities)		Community Building Culture and History
		Principle and Outline (Corporate Volunteering Activities under the “Small Light Campaign”)		Funding and Activities of the “Small Light Campaign”
		Principle and Outline (Activities for Promoting Communication with Society)	Mechanism for receiving stakeholder complaints
				Participating in Society
		Principle and Outline (Activities at Osaka Gas' Foundations)		Activities at Osaka Gas' Foundations
Stakeholders
	Response to Stakeholders' Voices	Dialogue and Cooperation with Stakeholders	[Responsibilities] Mechanism for Receiving Complaints from All Stakeholders System for Reflecting the Opinions of Stakeholders	Dialogue and Cooperation with Stakeholders
			[Targets / Indicators] Grievance Mechanisms (Materiality)
				Stakeholder Comment (Issues Relating to CSR Management) Stakeholder Comment (Issues Relating to Environment) Stakeholder Comment (Issues Relating to Human Rights) Stakeholder Comment (Issues Relating to Customers) Stakeholder Comment (Issues Relating to Communities) Stakeholder Comment (Issues Relating to Lobar)
Supply Chain
	Social Impact of Business Activities in Our Energy Value Chain and Efforts to Reduce Such Impact	CSR-Based Purchasing Guidelines	[Responsibilities] Management System for Supplier Assessment on Environmental Impacts, Impacts on Society, Human Rights and Labor Practices	Social Impact of Business Activities in Our Energy Value Chain and Efforts to Reduce Such Impact
	CSR Efforts Throughout Supply Chain	CSR Efforts Throughout Supply Chain	[Targets / Indicators] Supplier Assessment (Materiality)
	CSR Efforts Throughout Supply Chain	CSR Efforts Throughout Supply Chain		CSR Efforts Throughout Supply Chain Promotion of CSR Activities Together with Business Partners
Compliance
	Compliance Promotion Efforts	Fundamental Concept (Complying with Laws and Regulations and Respect for Human Rights)	[Responsibilities] Organization for Strengthening Compliance Compliance Desk	Group-Wide Efforts
		Principle and Outline (Compliance Promotion Efforts)	[Targets / Indicators] CSR Indicator (Scores on Compliance Awareness / Percentage of Employees Receiving “Compliance Training”)
		Principle and Outline (Compliance Promotion Efforts)		Improving Compliance Awareness
Labor Practice
	Employment	Principle and Outline (Employment)	[Responsibilities] Systems for Receiving Complaints and Consultations about Employee's Human Rights and Labor Practices	Data on Osaka Gas Workforce
	Human Resource Development and Rewards	Fundamental Concept (Management Policy for Human Growth)	[Targets / Indicators] CSR Indicator (Employee Attitude Survey (job satisfaction and attachment to the company))
		Fundamental Concept (Management Policy for Human Growth)	Development of Human Resources and Work Environment for Continuously Providing Services that Exceed the Customers Expectations	Personnel System
		Principle and Outline (Human Resource Development and Rewards		Employee Performance Evaluation and Interviews
	Improving Occupational Health and Safety	Principle and Outline (Improving Occupational Health and Safety)		Eliminating Injury in Workplace
	Diversity	Principle and Outline (Acceptance of Diversity)	Diversity and Equal Opportunity (Materiality)
	Diversity	Principle and Outline (Acceptance of Diversity)		Supporting a More Active Role for Female Employees Creating a Work Environment for the Disabled Creating a work environment for seniors
	Balancing Work and Family	Principle and Outline (Balancing Work and Family)		Supporting Employees Balancing Work and Home
	Labor-Management Relations	Principle and Outline (Communication Between Employees and Company)	Mechanism for receiving stakeholder complaints
	Labor-Management Relations			Labor-Management Relations

Governannce

Domain		Policy / Guidelines	Management Approach	Activities / Performance
Governance
	Corporate Governance	Basic Views on Corporate Governance	[Responsibilities] System and Efforts Aimed at Enhancing Corporate Governance	Roles and Functions of Outside Directors Efforts to Strengthen the Functions of Audit & Supervisory Board Members Operating Status of the Internal Control Systems Share and Shareholders Info.
	Disclosure of Information, Reponsibility for Shareholders/Investors
	Risk Management Information Security Disaster Preventive Measures BCP		Organizational Risk Management Structure	Regular Reviews and Monitoring
		Principle and Outline (Information Security)	Personal Information Protection Structure	Efforts to Strengthen Information Security
		Principle and Outline (Information Security)	Taking Calls and Responding All Day, Every Day	Disaster Prevention at LNG Terminals Emergency Response System and Anti-disaster Measures Developing a Business Continuity Plan to take effect during a large-scale disaster or accident

Keyword Search

Keyword	Articles
B
BCP	Developing a Business Continuity Plan to take effect during a large-scale disaster or accident
Biodiversity	Conserving Biodiversity	Daigas Group Biodiversity Promotion Policy
Balancing Work and Family	Balancing Work and Family
D
Diversity	Daigas Group Diversity Promotion Policy	Acceptance of Diversity
E
Employment	Data on Osaka Gas Workforce	Creating a Good Work Environment
Employment	Human Resource Development and Rewards
Energy security	Stable Procurement	Household Co-generation Systems
Energy security	Efforts to Popularize Independent Dispersed Energy	Contribution to the Sustainable Development Goals (SDGs)
F
Fair Business Practices	Global Compact and ISO 26000
H
Hotlines	Expansion of Customer Service through our Website	Taking calls and responding all day, every day
Hotlines	Response to Stakeholders' Voices	Compliance Desk
I
Innovation	Behavior Observation: Boosting Service Quality through Science Methods	Promotion and Support of Technological Development
Innovation	Developing Environmental Technologies
Internal control	Corporate Governance	Risk Management
ISO	Global Compact and ISO 26000	Osaka Gas's ISO Certification Acquisition Status
M
Management	Environment	Human Rights
	Consumer Issues	Community
	Stakeholders	Supply Chain
	Compliance	Labor practice
	Governance
Materiality	Actions on Materiality
P
Preparing for earthquakes	Customer Health and Safety (Materiality)	Emergency Response System and Anti-disaster Measures
Preparing for earthquakes	Disaster Prevention at LNG Terminals
R
Renewable energy	Efforts to Reduce CO2 Emissions from Electricity Business	Contribution to the Sustainable Development Goals (SDGs)
Risk	Risk Management	Addressing Environmental Risk
S
Safety	Safety and Security 2: Processing Stage	Safety and Security 3: Distribution Stage
Safety	Safety and Security 4: Consumption Stage
SDGs	Contribution to the Sustainable Development Goals (SDGs)
Smart Energy	Smart Energy House	Smart Energy Network
SRI	Inclusion in SRI Indices
V
Value Chain	Enhancement of CSR in Our Value Chain	Social Impact of Business Activities in Our Energy Value Chains and Efforts to Reduce Such Impact
Value Chain	CSR Efforts Throughout Supply Chain	Environmental Impact throughout the Daigas Group Value Chain in FY2019

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