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Actions on Materiality

Customer Privacy (FY2019 Report)

Materiality Indicators

Management Approach

Reasons of materiality in respect of our business

As an energy business operator which supports a core infrastructure of society, the Daigas Group recognizes the vital importance of protecting customers’ information and managing that information appropriately.

Boundary

Inside and outside the Group

Management systems and its performance

Indicator (GRI Standards: 418-1)

Total number of substantiated complaints regarding breaches of customer privacy

Commitment

In accordance with the Daigas Group Code of Conduct which incorporated code of conduct and guidelines concerning the handling of private information set by the Ministry of Economy, Trade and Industry and the Japan Gas Association, we strive to ensure safety regarding the privacy of customers abiding by in-house rules, such as Rules for Personal Information Protection, Privacy Policy, Manual for Handling Personal Information.

(International and domestic standards)
  • Act on the Protection of Personal Information
  • Act on the Prohibition of Unauthorized Computer Access
  • Act on the Regulation of Transmission of Specified Electronic Mail
(In-house policy and standards)
  • Daigas Group Code of Conduct
  • Rules for Personal Information Protection
  • Privacy Policy
Responsibilities

The Vice President in charge of the General Affairs Department is appointed as the Chief Privacy Officer (CPO). Placed under the Vice President to ensure the protection of private information involving the Daigas Group are Personal Information Managers, who supervise Business Units, the Human Resources Department, Osaka Gas affiliated companies and contractors working for Osaka Gas.

Personal Information Protection Structure

Personal Information Protection Structure

An “Information Security Subcommittee” was established under the “CSR Committee” (chaired by the CSR Executive), since which it has been developing systems to ensure information security throughout the Daigas Group.

Information Security System

Information Security System
Performance

In FY2019 there was an incident of attacks on server vulnerabilities and unauthorized access at one company in the Daigas Group that led to customer information being leaked. Based on the results of a third-party security audit, measures were taken to prevent a recurrence.

Specific actions taken regarding materiality

Mechanism to protect personal information

The Daigas Group is doing all it can to prevent the leakage of personal information of customers and other incidents affecting private information by improving the Group’s information management system, inspecting the implementation of the system as part of its risk-management efforts, carrying out regular audits of its business operations, and taking company-wide action in the event of incidents such as the loss of customer data, including information sharing and mobilization of all organizations to scrutinize the situation.

In FY2019, the Group implemented measures to strengthen the protection of personal information, including the introduction of a function to prevent the mistaken sending of email outside the company and the addition of a question to the G-RIMS risk self-assessment system’s self-auditing checklist regarding the confirmation and recording of instances when personal information belonging to customers, suppliers, or others is supplied (transferred) to a third party. The Group created and held an online training course for Osaka Gas employees on information security (participated in by 6,990 employees). The Information Security Subcommittee also introduced a system for checking the storage status of data files containing customer information, which is being carried out systematically.

Education of employees

All Daigas Group employees who have the authority to access PCs loaned to them by the Group, including those working on a contract basis and those dispatched from manpower agencies, are required to take an online training course on information security once a year. The percentage rate of employees taking this course reached 100% in FY2019. These employees also receive training every year aimed at enabling them to respond appropriately to targeted e-mail attacks.

CSR of Daigas Group

President's Commitment
Management and CSR of the Daigas Group
Policies on CSR
Special Feature
The Daigas Group addresses social issues with its human resources and technical expertise
Corporate Governance
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Value Chain of the Daigas Group
Actions on Materiality
CSR Charter Ⅰ
Creating Value for Customers
CSR Charter Ⅱ
Harmonizing with the Environment and Contributing to Realizing a Sustainable Society
CSR Charter Ⅲ
Being a Good Corporate Citizen Contributing to Society
CSR Charter Ⅳ
Complying with Laws and Regulations and Respect for Human Rights
CSR Charter Ⅴ
Management Policy for Human Growth
ESG Data
Reporting

President's Commitment
Management and CSR of the Daigas Group
Corporate Principles and CSR Charter
Daigas Group Code of Conduct
Global Compact and ISO 26000
Long-Term Management Vision 2030
Medium-Term Management Plan 2020
CSR Integrated into
Management Strategy
Policies on CSR
Special Feature The Daigas Group addresses social issues with its
human resources and technical expertise
Reducing greenhouse gas emissions
through efficient use of natural gas and expansion of renewable energy
Constructing resilient infrastructure for disaster-resistant urban development
Promoting the evolution of ICT/IoT
services to solve customer problems
Corporate Governance
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Risk Management
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Dialogue and Cooperation with Stakeholders
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Value Chain of the Daigas Group
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Social Impact of Business Activities in Our Energy Value Chain and Efforts to Reduce Such Impact
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Electricity and Gas Industry Reform
Actions on Materiality
Materiality
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