Actions on Materiality
- Materiality Review Cycle
- STEP1 Evaluate Materiality Activities
- STEP2 Decide the Order of Materiality Items according to Priority and Identify Boundaries to Be Managed
- STEP3 Confirm if the Reviewed Materiality Is Appropriate through Outside Experts and Dialogue with Them
- STEP4 Identify New Materiality
Materiality Review Cycle
The Daigas Group identified the materiality for the Group's CSR as a means of grasping possible impacts of the Group's business activities on the environment and society, and conducting its business operations while managing the ongoing impacts and the possible impacts. In FY2014, the Group identified the materiality for the first time. Since FY2015, the Group has conducted PDCA management. Every year, the progress of actions taken under each CSR indicator has been confirmed while problems to be tackled have been studied in light of the progress. Fields whose CSR indicators were found to be short of the required levels have been improved and managed properly until FY2018.
In FY2018, the Group identified the new materiality based on the assessment of the previous materiality (FY2015-FY2017). The new materiality reflects opinions from parties inside and outside the Group. (For the process of identifying the new materiality, see the chart below.) The Daigas Group will continue to review the materiality on a cyclical basis and fulfill its responsibility to the environment and society. By doing so, we aim to create value for stakeholders and contribute to the development of a sustainable society.
Details on the previous materiality (FY2015—FY2017), identified in FY2014 and managed based on the PDCA between FY2015 and FY2017, are available through the Web links listed below.
STEP1 Evaluate Materiality Activities
We will comprehensively evaluate the activities undertaken every year under each materiality item. Subject to the evaluation is the progress of CSR actions under main KPIs. We will also check whether each target has been set appropriately while recognizing what has been achieved and what remains as problems.
In evaluating materiality activities, we will interview persons in charge of management in relevant in-house sections, while holding meetings with outside experts. Based on the interviews and the meetings, we will sort out new issues and important issues to be studied for materiality review.
Indicators under the previous materiality (FY2015–FY2017), and its results and evaluation are shown below.
* Targets for FY2017
|Ⅰ||Customer Health and Safety||PR1||100%||100%||100%||100%|
|Percentage of city gas for which health and safety impacts are assessed for improvement against total city gas provided by Osaka Gas|
|Product and Service Labeling||PR5||87%
*The target is revised to 91%
|Customer satisfaction rate for customer service duties including safety|
1 million m³
|10.9 t-CO2 /
1 million m³
|11.7 t-CO2 /
1 million m³
|10.5 t-CO2 /
1 million m³
|Amount of CO2 emissions at LNG terminals per unit gas sales|
|Amount of CO2 emissions at office buildings per unit floor space||EN18||74.4
|65.6 t-CO2 /
|61.8 t-CO2 /
|61.0 t-CO2 /
|Effluents and Waste||EN23||2.0%
|Final disposal rate of industrial waste at Osaka Gas|
|Percentage of operations with implemented local community engagement, impact assessments and development programs|
|Ⅳ||Customer Privacy||PR8||Took measures to prevent recurrence of mishandling of information||Took measures to prevent recurrence of mishandling of information||Took measures to prevent recurrence of mishandling of information|
|Total number of substantiated complaints regarding breaches of customer privacy|
|Common Themes||Grievance Mechanisms on Environmental Impacts, Impacts on Society, Human Rights and Labor Practices||EN34
|Responded to each grievance received||Responded to each grievance received||Responded to each grievance received|
|Number of grievances filed, addressed and resolved through the formal grievance mechanism on environmental and social impacts, human rights, and labor practices|
(Impact on the environment and society, human rights and labor practices)
|Percentage of new suppliers that have been selected using criteria regarding environment, social impact, human rights and labor practices|
STEP2 Decide the Order of Materiality Items according to Priority and Identify Boundaries to Be Managed
We will identify materiality items that must be given higher priority, and corporate and other “boundaries” that must be addressed—through repeated in-house discussions being attended by people in relevant sections. We will work on this process while taking into consideration our business operations, and changes in the business environment and social trends on sustainability. At the latest materiality review process, we focused on the long-Term Management Vision 2030 and Medium-Term Management Plan 2020, both compiled by the Daigas Group in 2017. Also confirmed were the recent social trends in the global community, including the coming into force of the Paris Agreement, the adoption by the United Nations of the Sustainable Development Goals (SDGs) and the issuance of the GRI Standards.
STEP3 Confirm if the Reviewed Materiality Is Appropriate through Outside Experts and Dialogue with Them
After in-house discussion for reviewing the materiality is over, we will receive comments for evaluation from outside experts in certain fields, who will serve as representatives of society and stakeholders, on the proposed review of the materiality.
The experts will be asked to judge whether CSR items recognized by us as materiality are appropriate. We will also ask the experts to present other items that should be recognized as materiality in light of the perceived views of society and our stakeholders. We will review the materiality once again based on the opinions being expressed by these experts.
STEP4 Identify New Materiality
The newly identified materiality items and key performance indicators (KPI), will be formally approved by the CSR Committee and the CSR Promotion Council of the Daigas Group, followed by the establishment of a management framework for getting our CSR activities restarted.
In addition to the materiality, the Daigas Group has set CSR Indicators in line with each charter of the CSR Charter. Our CSR activities based on these indicators began in 2009.