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Actions on Materiality

Materiality (1/3)

  • Review of Important Aspects of CSR (materiality)
  • Materiality Review Cycle
  • Advise on Effective Function of Materiality

Review of Important Aspects of CSR (materiality) and Setting of New KPIs

The Daigas Group newly identified important aspects of CSR (materiality) in FY2018, and began PDCA management in FY2019. In identifying the new materiality, the Group evaluated the progress of activities related to previous materiality identified in FY2014 (FY2015–2017) with reference to the opinions of external experts. In addition, based on changes in the business environment and social trends related to sustainability, we referred to the procedures shown in the GRI Standard, which is the latest version of the GRI Guidelines. Based on the identified materiality, we will introduce main KPIs and conduct the PDCA cycle. We will report on its progress on a yearly basis.

New Materiality Analysis Map

Based on the 33 seemingly important items set under the GRI Standard, we have tried to link them in accordance with their importance, judged from the viewpoints of both ourselves and stakeholders, as shown in the chart below. The upper right portion of the chart lists aspects recognized as important both by our company and stakeholders, which we call “materiality.”

Two items - “training and education” and “diversity and equal opportunity” - were newly added to the previous materiality (FY2015-FY2018). On the other hand, three items were deleted from the previous materiality or modified in line with a change in specifications in the fourth edition of the GRI Guideline (G4). The three items are “Product and Service Labeling,” “Effluents and Waste” and “Grievance Mechanisms.” (For further information, see “Revision of Materiality,” shown at the bottom of the page.)

New Materiality Analysis Map

* The GRI Standard consists of the 100 Series, a common standard, and three item-by-item standards — the 200 Series (economic items), 300 Series (environmental items) and 400 Series (social items). The items recognized by our company as materiality, listed above under “1,” were chosen from among the 33 items covered by the item-by-item standards.

New Materiality, Key Performance Indicators (KPIs) and FY2019 Goals and Results

CSR Charter Materiality Indicators(changed point) FY2019 goals Achievement of FY2019
Customer Health and Safety Percentage of city gas for which health and safety impacts are assessed for improvement against total city gas provided by Osaka Gas 100% 100%
Energy / Emissions
Boundary expanded
Contribution to reduction in CO2 emissions
Reduction of 7 million tons (FY2021 goal) Total reduction of 1.67 million tons
Local Communities Percentage of operations with implemented local community engagement, impact assessments and development programs 100% 100%
Customer Privacy Total number of substantiated complaints regarding breaches of customer privacy Assessment of management situation Took measures to prevent recurrence of mishandling of information
Training and Education
Newly added item
Average hours of training per year per employee
Development of human resources, improvement of work environment ∙ Average hours of training per employee: 25.1
∙ e-Learning (safety, information security, environment) program
No. of participants: 5,029 / course
No. of hours: 3.67 hours / person
Note: Includes some temporary employees and part-time workers
Diversity and Equal Opportunity
Newly added item
Percentage breakdown of employees and executives by gender and age
Promotion of diversity ∙ Percentage of women among personnel hired for career-track positions in April 2019: 28.3%
∙ Percentage of women in management positions: 3.5% (as of April 1, 2019)
Common Themes Supplier Assessment
(Impact on the environment and society, human rights and labor practices)
Boundary expanded
Percentage of new suppliers that have been selected using criteria regarding environment, social impact, human rights and labor practice
100% 100%
Economic Performance
Content changed
Financial impacts, risks and opportunities due to climate change
Recognition of risks and opportunities Recognition of risks and opportunities

FY2018 Materiality Revisions (FY2019 Indicators)

Items continuously recognized as materiality Reasons
Customer Health and Safety Ensuring customers' health and safety is the responsibility of a company whose fulfillment must be given top priority in its business activities. We believe that it is necessary for us to continue making efforts on this item so as to curb social impacts in the event of an accident or disaster to the minimum level.
Energy / Emissions We believe addressing the reduction of greenhouse gas emissions is an extremely important mission for us. The Daigas Group's Long-Term Management Vision 2030 lists CO2 reduction goals to be achieved by that year.
Local Communities To ensure sustainable business operations, dialogue with local communities and regional development in collaboration with them are essential. We believe it is important grasp our operations' impact on local communities, step up information disclosure and deepen communication with them.
Customer Privacy We recognize the importance of protecting customer information. To maintain the trust of stakeholders, we believe it is necessary to take appropriate response actions continuously.
Supplier Assessment
(Impact on the environment and society, human rights and labor practices)
We believe that we can build a relationship of mutual trust with stakeholders by curbing social impacts from value-chain operations to the minimum level and fulfill our social responsibility in cooperation with suppliers — our important partners.
Economic Performance We believe that grasping risks and opportunities of climate change and disclosing relevant information to stakeholders will lead to sustainable development of local communities and the Daigas Group.
Newly added items Reasons
Training and Education We believe that developing human and intellectual capital is a source of value creation. The Daigas Group's Long-Term Management Vision 2030 lists the promotion of work style reform and development of human resources as important goals to be attained by that year.
Diversity and Equal Opportunity As a way of expanding our business fields, we will strive to build a sound business environment in which all people are given opportunities to play important roles in society, in pursuit of promoting a work style that leads to higher productivity and of striking a work-life balance.

CSR of Daigas Group

President's Commitment
Management and CSR of the Daigas Group
Policies on CSR
Special Feature
The Daigas Group addresses social issues with its human resources and technical expertise
Corporate Governance
Stakeholder Engagement
Value Chain of the Daigas Group
Actions on Materiality
CSR Charter Ⅰ
Creating Value for Customers
CSR Charter Ⅱ
Harmonizing with the Environment and Contributing to Realizing a Sustainable Society
CSR Charter Ⅲ
Being a Good Corporate Citizen Contributing to Society
CSR Charter Ⅳ
Complying with Laws and Regulations and Respect for Human Rights
CSR Charter Ⅴ
Management Policy for Human Growth
ESG Data
Reporting

President's Commitment
Management and CSR of the Daigas Group
Corporate Principles and CSR Charter
Daigas Group Code of Conduct
Global Compact and ISO 26000
Long-Term Management Vision 2030
Medium-Term Management Plan 2020
CSR Integrated into
Management Strategy
Policies on CSR
Special Feature The Daigas Group addresses social issues with its
human resources and technical expertise
Reducing greenhouse gas emissions
through efficient use of natural gas and expansion of renewable energy
Constructing resilient infrastructure for disaster-resistant urban development
Promoting the evolution of ICT/IoT
services to solve customer problems
Corporate Governance
Corporate Governance
Risk Management
CSR Management
Stakeholder Engagement
Dialogue and Cooperation with Stakeholders
Response to Stakeholders' Voices
Value Chain of the Daigas Group
Enhancement of CSR in Our Value Chain
Social Impact of Business Activities in Our Energy Value Chain and Efforts to Reduce Such Impact
CSR Efforts Throughout Supply Chain
Electricity and Gas Industry Reform
Actions on Materiality
Materiality
Customer Health and Safety
Energy / Emissions
Local Communities
Customer Privacy
Supplier Assessment
Training and Education
Diversity and Equal Opportunity
Economic Performance
CSR Charter Ⅰ
Creating Value for Customers
Index
CSR Indicator
Safety and Security 1: Procurement Stage
Safety and Security 2: Processing Stage
Safety and Security 3: Distribution Stage
Safety and Security 4: Consumption Stage
Incorporating Customer Opinions
Proposing New Value
CSR Charter Ⅱ
Harmonizing with the Environment and Contributing to Realizing a Sustainable Society
Index
CSR Indicator
Environmental Management
Environmental Management:
Indicators, Targets and Results
Actions for Climate Change:
Recognition of and Action on Risks and Opportunities
Actions for Climate Change: Method to Evaluate Effects of CO2 Emissions Reduction
Actions for Climate Change: Working to Reduce CO2 Emissions in Business Activities
Actions for Climate Change: Working to Reduce CO2 Emissions at Customer Sites
Efforts in Resource Recycling
Conserving Biodiversity
Developing Environmental Technologies
Addressing Environmental Risk
Green Purchasing and Green Distribution
Environmental Communication
CSR Charter Ⅲ
Being a Good Corporate Citizen Contributing to Society
Index
CSR Indicator
Social Contribution Activities
Corporate Volunteering Activities under the “Small Light Campaign”
Activities for Promoting Communication with Society
Activities at Osaka Gas' Foundations
CSR Charter Ⅳ
Complying with Laws and Regulations and Respect for Human Rights
Index
CSR Indicator
Compliance Promotion Efforts
Action on Human Rights
Efforts for Protection of Personal Information
Information Security
Consultations and Reports from Partner Companies
CSR Charter Ⅴ
Management Policy for Human Growth
Index
CSR Indicator
Employment
Acceptance of Diversity
Balancing Work and Family
Human Resource Development and Rewards
Communication Between Employees and Company
Improving Occupational Health and Safety
ESG Data
Environmental Performance Data
Social Data
Governance Data
Reporting
CSR Report Policy
Commendation from the Outside
Third-Party Review / Third-Party Verification
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Course Taken Since the Company's Foundation
Reporting Guidelines
CSR Report 2019 Terminology
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