CSR Management

Promote CSR as Daigas Group

The Daigas Group aims to become a corporate group that helps further evolution of customers' livelihood and businesses. To this end, the management and employees act based on the “Daigas Group CSR Charter” which stipulates basic concept of our CSR. As the Group's business field is expanding, the scope of its stakeholders?customers, local communities, shareholders and employees?all of whom are affected by our business operations, is expanding further.

In order to recognize the impact our business activities may have on society and the environment, and conduct business while taking such impact into account, the Daigas Group has been promoting CSR activities. Specifically, in 2009, the Group introduced CSR indicators under each chapter of the CSR Charter to promote CSR activities and visualize their processes.

In FY2018, we reviewed important aspects for the Group's CSR (materiality), which we had managed over the past three years, by turning to opinions of outside knowledgeable people, and identified 10 materiality items.

In addition, to promote ESG-friendly management in conformity with global standards, which the Long-term Management Vision advocates, in FY2021, we renamed the ”CSR Committee” the ”ESG Committee” and the ”CSR Promotion Council” the ”ESG Council”. Under this new promotion system, we strive to appropriately assess our initiatives and the progress in achieving the targets for the respective indicators and ensure that the PDCA (plan-do-check-act) management of the activities will work more effectively.

CSR Promotion System

The ESG Council, which consists of executives, deliberates CSR plans and reports on results of activities under the supervision of the President of Osaka Gas. From the viewpoint of integrating the promotion of overall CSR activities, the Daigas Group has established the ESG Committee, chaired by the Executive in charge of ESG Promotion (Vice President), who supervises the Group’s CSR activities. Consisting of the heads of related organizations, the ESG Committee coordinates and advances Group-wide activities to ensure that the activities will be conducted in an appropriate and proactive manner.

To cover all five fields stipulated in the Daigas Group CSR Charter, the Environment Subcommittee, the Social Contribution Subcommittee, and the Compliance and Risk Management Subcommittee have been established to promote CSR activities in a cross-departmental manner.

All these moves represent the Daigas Group’s efforts to strengthen CSR activities to live up to higher social expectations for the Group through communication with internal and external stakeholders.

■CSR Promotion Structure (as of April 1, 2020)
CSR Promotion System (as of April 1, 2020)

CSR Indicators

Efforts to promote CSR activities and visualize the process

In 2009, the Daigas Group introduced CSR Indicators under each chapter of the CSR Charter to promote CSR activities and visualize the process. Under the Group's policy of promoting CSR, the current CSR Indicators cover the medium-term period between FY2018 and FY2021. Some of the indicators, however, are reviewed on a single-year basis as a result of dialogue with stakeholders.

Results of Efforts to Achieve Targets Set under CSR Indicators (FY2018 onward)

In FY2017, the Daigas Group introduced new CSR indicators under the FY2018-FY2021 medium-term plan. The Group is striving to achieve its CSR targets in line with the indicators.

■Results of Efforts to Achieve Targets Set under CSR Indicators (FY2018 onward)
CSR Charter CSR Indicators FY2021 Targets FY2018 Results FY2019 Results FY2020 Results
Customer Satisfaction Survey: Seven customer service duties
Overall satisfaction rate 91% or more 92% 92% 92%
Each satisfaction rate for each of the seven customer service duties 86% or more 89% or more for all seven duties 89% or more for all seven duties 90% or more for all seven duties
Environmental Management Indicator
Environmental Management Efficiency 14.2 yen / 1,000 m³ or less
  • *Target set for FY2021
11.6 yen / 1,000 m³ 12.5 yen / 1,000 m³ 13.6 yen / 1,000 m³
Communication events
Number of such events held
(environmental education and food education, and visit to the Gas Science Museum)
1,950 events or more 3,710 events 3,414 events
  • *The target was revised to 2,700 events or more.
2,979 events
  • *The target was revised to 2,915 events or more.
Social contribution activities
Number of such events held 600 events or more 1,099 events 1,085 events
  • *The target was revised to 800 events or more.
1,099 events
  • *The target was revised to 1,090 events or more.
Scores on compliance awareness
(Individual) Recognition level of “Code of Conduct” Higher than the previous year Up 4.0 percentage points year-on-year (85.6%) Down 1.2 percentage points year-on-year (84.4%) Down 1.7 percentage points year-on-year (82.7%)
(Organization) Degree of compliance penetration in the organization Higher than the previous year Up 4.3 percentage points year-on-year (91.9%) Down 0.1 percentage points year-on-year (91.8%) Up 1.3 percentage points year-on-year (93.1%)
Percentage of employees receiving the “Compliance Training”
Attendance rate 100% 100% (No. of employees covered by the survey: 22,349) 100% (No. of employees covered by the survey: 22,231) 100% (No. of employees covered by the survey: 23,063)
Employee Attitude Survey
Job satisfaction and attachment to the company Maintained sufficient levels Maintain sufficient levels (3.85 for job satisfaction, 4.38 for employees' sense of attachment to the Company / five-scale survey)
  • * FY2015 results
Maintain sufficient levels (3.86 for job satisfaction, 4.25 for employees' sense of attachment to the Company / five-scale survey) Maintain sufficient levels (3.86 for job satisfaction, 4.25 for employees' sense of attachment to the Company / five-scale survey)
  • * FY2019 results
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