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Corporate Governance

Risk Management

Organizational Risk Management Structure

Heads of divisions of the Daigas Group and affiliates are in charge of managing crisis-related losses by conducting risk-management inspections on a regular basis. Utilizing the Gas Group Risk Management System (G-RIMS), which systematizes self-checkups of risk management, and other systems, each division and affiliate checks if there are any risks and if risk control has been conducted properly regarding each risk item, and implements follow-up and other measures if necessary. The CSR Committee's subpanel in charge of risk management meets to clarify and share awareness among all employees regarding how the Daigas Group should respond to possible risks in the future, based on the results of G-RIMS.

As for risk management regarding matters that affect the entire Daigas Group, such as safety, security, and disaster and accident prevention, the departments or divisions responsible have been clarified to support each division. In order to be prepared for disasters or emergency situation, the Rules for Disaster Control and the Business continuity plan (BCP) in the Event of Large-Scale Disasters and Accidents have been established. Companies that newly entered the retail gas market participated in a comprehensive disaster-prevention drill in FY2018. The event enabled the participants to confirm how gas retailers and gas pipe operators should work together in the event of an emergency.

Regular Reviews and Monitoring

Operating G-RIMS, our own self-assessment system

G-RIMS was introduced by the Daigas Group in 2006 to manage business risks in its daily operations. Under the system, a manager in charge of risk control at each organization and affiliated company checks the implementation of risk-prevention and early-detection measures, devised based on around 50 risk items. The manager is also tasked with identifying risks to be addressed and assessing their potential seriousness before drawing up and implementing response plans and follow-up measures while operating the PDCA (plan-do-check-act) cycle.

G-RIMS (Gas Group Risk Management System) Check List
1. Management environment
  • Dissemination of corporate philosophy
  • Decision making and follow-up process
  • Failure to report business information that should be reported
  • Effectiveness of self-audits
2. Human rights, harassment
  • Violation of human rights (general)
  • Harassment (sexual harassment, maternity harassment, power harassment)
3. Personnel affairs, labor affairs
  • Inappropriate labor management
  • Inappropriate manpower dispatch, illegal consignment contracts
  • Securing and development of human resources
  • Loose observance of labor-related laws
  • Inappropriate employment contracts with non-regular employees
4. Accident prevention, workplace safety
  • Slack conduct regarding accident prevention and workplace safety
  • Vehicles for business use
5. Response to relevant laws
  • Violation of relevant laws
6. Illegal transactions
  • Violation of the antitrust act
  • Violation of the subcontract act
  • Violation of the labeling act
7. Inappropriate relationships
  • Relationships with public servants, cozy relationships with clients
8. Anti-social forces
  • Relationship with anti-social forces
9. Insider trading
  • Practice of insider trading, provision of insider information
10. Subsidies
  • Illegal receipt of subsidies
11. Management of seals
  • Illegal use of seals
12. Purchase, expense-related spending
  • Inappropriate procedures and illegal practices concerning purchase and expense-related spending (accounting spending)
13. Illegal practices concerning money transfer
  • Illegal use of bank accounts
  • Embezzlement of cash
  • Embezzlement of sales proceeds
  • Illegal spending
  • The same person taking a spending-related post for a long time
14. Accounting, tax-related procedures
  • Errors, illegal practices and delays concerning accounting and tax-related procedures
15. Credit control, loan control
  • Irrecoverable loans, delays in loan collection
  • Acceptance and execution of guaranteed debts
16. Whistle blowing system (Compliance Desk)
  • Insufficient dissemination of a whistleblowing system
  • Operational defects of a whistleblowing system
17. Environment-related
  • Violation of environment-related laws
18. Products, services
  • Quality of products and services (complaints, defects, recall, product liability)
19. Business continuity in emergency
  • Suspension of business activities in the event of emergencies such as natural disasters
20. Intellectual property
  • Insufficient protection of intellectual property rights owned by Osaka Gas
  • Infringement of intellectual property rights owned by third companies
21. Lawsuits
  • Legal disputes such as lawsuits
22. Information disclosure
  • Inappropriate information disclosure procedures and the subsequent erosion of public trust in Osaka Gas
23. Information control in general
  • Leakage, loss and illegal use of information
24. Computer network-related (computer networks, business apps related to computer networks,
information used via such networks and apps)
  • Illegal use of information, illegal alteration of information and information leakage, all arising from the lack of security measures
25. Personal information concerning customers and corporate clients (including customer information)
  • Leakage, loss and illegal use of personal information concerning customers
26. Personal information concerning employees
  • Leakage, loss and illegal use of personal information concerning employees
27. “My Number” system (individual identification number and specified personal information)
  • Leakage, loss and illegal use of “My Number” identification numbers
28. Funds, derivatives
  • Problematic fund management and fund procurement
  • Problematic fund control
  • Speculative derivative transactions
29. Electronic banking
  • Illegal and erroneous money transfers using the electronic banking system
30. Management of corporate clients
  • Compliance problems emerged at corporate clients concerning human rights, labor practices, environment and corruption.

Status of Internal Control

Osaka Gas establishes systems (internal control systems) to ensure that the directors of the Company execute the duties in compliance with the laws and regulations and the Articles of Incorporation and other systems necessary to ensure the properness of the Group's operations. The Company confirms the operating status of the internal control systems on a periodic basis by receiving reports from the organizational heads and other persons concerned regarding items to be confirmed. At the meeting of the Board of Directors held on April 26, 2018, it was reported that the internal control systems were operating in a proper manner.

CSR of Daigas Group

President's Commitment
Management and CSR of the Daigas Group
Policies on CSR
Special Feature
Contribution to the Sustainable
Development Goals (SDGs)
Corporate Governance
Stakeholder Engagement
Value Chain of the Daigas Group
Actions on Materiality
CSR Charter Ⅰ
Creating Value for Customers
CSR Charter Ⅱ
Harmonizing with the Environment and Contributing to Realizing a Sustainable Society
CSR Charter Ⅲ
Being a Good Corporate Citizen Contributing to Society
CSR Charter Ⅳ
Complying with Laws and Regulations and Respect for Human Rights
CSR Charter Ⅴ
Management Policy for Human Growth
ESG Data

President's Commitment
Management and CSR of the Daigas Group
Corporate Principles and CSR Charter
Daigas Group Code of Conduct
Global Compact and ISO 26000
Long-Term Management Vision 2030
Medium-Term Management Plan 2020
Policies on CSR
Special Feature
Contribution to the Sustainable Development Goals (SDGs)
Addressing Social Issues through Energy Services
Promote Efforts for Recognition, Understanding and Penetration of SDGs
Corporate Governance
Corporate Governance
Risk Management
CSR Management
Stakeholder Engagement
Dialogue and Cooperation with Stakeholders
Response to Stakeholders' Voices
Value Chain of the Daigas Group
Enhancement of CSR in Our Value Chain
Social Impact of Business Activities in Our Energy Value Chain and Efforts to Reduce Such Impact
CSR Efforts Throughout Supply Chain
Electricity and Gas Industry Reform
Actions on Materiality
Customer Health and Safety
Product and Service Labeling
Energy / Emissions
Effluents and Waste
Local Communities
Customer Privacy
Grievance Mechanisms
Supplier Assessment
CSR Charter Ⅰ
Creating Value for Customers
CSR Indicator
Safety and Security 1: Procurement Stage
Safety and Security 2: Processing Stage
Safety and Security 3: Distribution Stage
Safety and Security 4: Consumption Stage
Incorporating Customer Opinions
Proposing New Value
CSR Charter Ⅱ
Harmonizing with the Environment and Contributing to Realizing a Sustainable Society
CSR Indicator
Environmental Management
Environmental Action Targets
Environmental Impact throughout the Daigas Group Value Chain
Risks and Opportunities Related to Climate Change
Method to Evaluate Effects of CO2 Emissions Reduction and Results
Efforts Contributing to Realizing a Low-Carbon Society
Helping Customers' Efforts for Realizing a Low-Carbon Society
Efforts in Resource Recycling
Conserving Biodiversity
Developing Environmental Technologies
Addressing Environmental Risk
Green Purchasing and Green Distribution
Environmental Communication
CSR Charter Ⅲ
Being a Good Corporate Citizen Contributing to Society
CSR Indicator
Social Contribution Activities
Corporate Volunteering Activities under the “Small Light Campaign”
Activities for Promoting Communication with Society
Activities at Osaka Gas' Foundations
CSR Charter Ⅳ
Complying with Laws and Regulations and Respect for Human Rights
CSR Indicator
Compliance Promotion Efforts
Action on Human Rights
Efforts for Protection of Personal Information
Information Security
Consultations and Reports from Partner Companies
CSR Charter Ⅴ
Management Policy for Human Growth
CSR Indicator
Acceptance of Diversity
Balancing Work and Family
Human Resource Development and Rewards
Communication Between Employees and Company
Improving Occupational Health and Safety
ESG Data
Environmental Performance Data
Social Data
Governance Data
CSR Report Policy
Commendation from the Outside
Third-Party Review / Third-Party Verification
Course Taken Since the Company's Foundation
Reporting Guidelines
CSR Report 2018 Terminology
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