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 What Customer Data are Used for |
Because our customers use gas, electricity,
heat and other kinds of energy, we at Osaka Gas handle customer
data either directly or through a subcontractor when we receive
various kinds of applications, perform safety inspections, sell
equipment, and execute construction works, and when we publish
phone directories, residential maps, and other reference materials.
These data are used for the following purposes.
(1) To supply energy and expand energy uses; (2) For energy
supply equipment works; (3) For safety activities such as the
repair, replacement, and inspection of energy supply equipment
and energy-consuming equipment (kitchen appliances, hot water
supply, air-conditioning, etc.); (4) To provide automatic leakage/fire
notification systems, remote cut-off systems, and other services
related to energy supply operations; (5) For the sales (including
leases and rentals), installation, repair, inspection, product
development, and after-sales service of energy-consuming equipment,
alarms, and other equipment and household appliances; (6) To
provide information and conduct public relations, surveys, data
gathering and analysis, and research and development regarding
services and products related to the above-mentioned operations;
(7) To execute work incidental to the activities described in
items (1) to (6) above.
Also, in order to smoothly execute the above-mentioned duties,
we may have to consign some tasks to outside sources such as
financial institutions, credit card companies, convenience stores,
debt collection agencies, data processing companies, and companies
that work with us (service shops, construction companies, and
so on). When this happens, we provide these subcontractors with
the customer data they need to do their work. In these cases,
we supervise their activities by means such as drawing up agreements
with our subcontractors regarding the handling of customer data. |
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