—— Osaka Gas launched its new website under the theme of “creating a bright new future with an enterprising spirit.” How important is this spirit for Osaka Gas?
Setoguchi : The enterprising spirit we uphold represents our company’s policy of actively taking on challenging missions. Maintaining such spirit is part of the DNA our company has inherited since its inception. This spirit is exhibited in our Long-Term Management Vision 2030. By going beyond three “boundaries”—customer expectations, business borders, and corporate borders—we aim to become an innovative energy service provider that continues to be chosen by customers through successive generations. The most important boundary we aim to go beyond is exceeding customers’ expectations—a task considered extremely difficult.
At a time when all kinds of services are available, our customers’ expectations have become very high. Under these circumstances, we need to give priority to adding new technological value to our products and services—to ensure that customers choose us as their energy service provider, which can be achieved by mainstream technological development for our business. By improving the technological expertise and wisdom our company has accumulated in the energy sector over the years, we will strive to “create more advanced services” in response to our customers’ needs.
Another key is to create new technological value in the non-energy sector, which is made possible by technological development that goes beyond business borders, utilizing expertise and know-how acquired as by-products of the technological development for our mainstay energy business.