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| Indicator | Pages in CSR Report 2011 | Links | |
|---|---|---|---|
| 1.1 | Statement from the most senior decision maker of the organization | 7-8 | >> President´s commitment |
| 1.2 | Description of key impacts, risks, and opportunities | 7-8 | >> President´s commitment |
| 2 | >> CSR Indicators | ||
| 60 | >>Risk Management |
| Indicator | Pages in CSR Report 2011 | Links | |
|---|---|---|---|
| 2.1 | Name of the organization | 5-6 | >>Asset Securities Reports |
| 2.2 | Primary brands, products, and/or services | ||
| 2.3 | Operational structure of the organization | ||
| 2.4 | Location of organization´s headquarters | ||
| 2.5 | Number of countries where the organization operates | ||
| 2.6 | Nature of ownership and legal form | ||
| 2.7 | Markets served | ||
| 2.8 | Scale of the reporting organization | ||
| 2.9 | Significant changes during the reporting period regarding size, structure, or ownership | ||
| 2.10 | Awards received in the reporting period | 1 | >>CSR Report Policy |
| Indicator | Pages in CSR Report 2011 | Links | |
|---|---|---|---|
| 3.1 | Reporting period | 3-4 | >> CSR Report Policy |
| 3.2 | Date of most recent previous report | >> CSR Report 2010 (PDF) | |
| 3.3 | Reporting cycle | 3-4 | >> CSR Report Policy |
| 3.4 | Contact point for questions regarding the report or its contents. | The back of the report | >> Contact Us |
| 3.5 | Process for defining report content | 3-4 | >> CSR Report Policy |
| 3.6 | Boundary of the report | 3-4 | >> CSR Report Policy |
| 3.7 | State any specific limitations on the scope or boundary of the report | ||
| 3.8 | Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organizations | - | - |
| 3.9 | Data measurement techniques and the bases of calculations | 3-4 | >> CSR Report Policy |
| 39 | >> Medium-term Targets and FY2010 Results | ||
| 41-42 | >>Environmental Impact from Business Activities | ||
| 61-64 | >>Environmental Performance Data | ||
| 3.10 | Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement | - | - |
| 3.11 | Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report | - | - |
| 3.12 | Table identifying the location of the Standard Disclosures in the report | - | This Page |
| 3.13 | Policy and current practice with regard to seeking external assurance for the report | 65-66 | >> Third Party Review |
| Indicator | Pages in CSR Report 2011 | Links | |
|---|---|---|---|
| 4.1 | Governance structure of the organization | 57 | >> CSR Organization |
| 59 | >> Corporate Governance | ||
| 4.2 | Indicate whether the Chair of the highest governance body is also an executive officer | 59 | >> Corporate Governance |
| 4.3 | For organizations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or non-executive members. | ||
| 4.4 | Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body. | ||
| 4.5 | Linkage between compensation for members of the highest governance body, senior managers, and executives | - | - |
| 4.6 | Processes in place for the highest governance body to ensure conflicts of interest are avoided | 59 | >> Corporate Governance |
| 4.7 | Process for determining the qualifications and expertise of the members of the highest governance body for guiding the organization´s strategy on economic, environmental, and social topics | 57 |
>> CSR Organization |
| 59 | >> Corporate Governance | ||
| 4.8 | Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation | 9 | >> Management Principles and CSR Charter |
| 2 | >> CSR Indicators | ||
| 7-8 | >> President´s Commitment | ||
| 4.9 | Procedures of the highest governance body for overseeing the organization´s identification and management of economic, environmental, and social performance | 57 | >> CSR Organization |
| 59 | >> Corporate Governance | ||
| 60 | >> Risk Management | ||
| 1,10 | >> Global Compact | ||
| 4.10 | Processes for evaluating the highest governance body´s own performance, particularly with respect to economic, environmental, and social performance | - | - |
| Indicator | Pages in CSR Report 2011 | Links | |
|---|---|---|---|
| 4.11 | Explanation of whether and how the precautionary approach or principle is addressed by the organization | 60 | >> Risk Management |
| 4.12 | Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses | 59 | >> Global Compact |
| 2 | >> External Evaluation | ||
| 38 | >> Environmental Management System | ||
| 4.13 | Memberships in associations (such as industry associations) and/or national/international advocacy organizations in which the organization | 1,10 | >> Global Compact |
| 2 | >> External Evaluation | ||
| - | >> Participation in Organizations |
| Indicator | Pages in CSR Report 2011 | Links | |
|---|---|---|---|
| 4.14 | List of stakeholder groups engaged by the organization | 9-10 | >> Management Principles and CSR Charter |
| 4.15 | Basis for identification and selection of stakeholders with whom to engage | 9-10 | >> Management and CSR of the Osaka Gas Group |
| 4.16 | Approaches to stakeholder engagement | 59 58 23 - 47-48 56 |
>> Corporate Governance >> Stakeholder Dialogue >> Incorporating Customer Comments in Products and Services >> Dialogue with Consumer Groups >> Communication with Local Communities >> Communication Between Employees and Company |
| 4.17 | Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting |
| Indicator | Pages in CSR Report 2011 | Links | |
|---|---|---|---|
| Management Approach | 59 | >> Corporate Governance | |
| Aspect: Economic Performance | |||
| EC1 | Direct economic value generated and distributed | - | >> Asset Securities Reports |
| - | >> Fact Book (PDF) | ||
| EC2 | Financial implications and other risks and opportunities for the organization´s activities due to climate change | 7-8 | >> President´s Commitment |
| 40 | >> Environmental Accounting | ||
| EC3 | Financial Statement | - | >> Asset Securities Reports |
| EC4 | Significant financial assistance received from government | - | - |
| Aspect: Market Presence | |||
| EC5 | Range of ratios of standard entry level wage compared to local minimum wage at significant locations of operation | - | >> Recruitment Information (Japanese version only) |
| EC6 | Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation | 37 | >> Green Purchasing and Green Distribution |
| - | >> Guide to Business Transactions with Osaka Gas | ||
| EC7 | Procedures for local hiring and proportion of senior management hired from the local community at locations of significant operation | - | >> Recruitment Information (Japanese version only) |
| Aspect: Indirect Economic Impacts | |||
| EC8 | Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, inkind, or pro bono engagement | 48 | >> Activities at Affiliated Foundations |
| EC9 | Understanding and describing significant indirect economic impacts, including the extent of impacts | - | >> Asset Securities Reports |
| 40 | >> Environmental Accounting | ||
| Indicator | Pages in CSR Report 2011 | Links | |
|---|---|---|---|
| Management Approach | 27 | >> Environmental Activities Policy | |
| 38 | >> Environmental Management System | ||
| 39 | >> Medium-Term Environmental Targets and FY2011 Results | ||
| Aspect: Materials | |||
| EN1 | Materials used by weight or volume | 41-42 34 61-64 |
>> Environmental Impact from Business Activities >> Reducing Resource Consumption and Promoting Recycled Materials Use >> Environmental Performance Data |
| EN2 | Percentage of materials used that are recycled input materials | ||
| Aspect: Energy | |||
| EN3 | Direct energy consumption by primary energy source | 35 41-42 29-32 33 61-64 |
>> Medium-Term Environmental Targets and FY2010 Results >> Environmental Impact from Business Activities >> Reducing Greenhouse Gas Emissions >> Reducing Customers´CO2 Emissions >> Environmental Performance Data >> Preventing Global Warming |
| EN4 | Indirect energy consumption by primary source | ||
| EN5 | Energy saved due to conservation and efficiency improvements | ||
| EN6 | Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives | ||
| EN7 | Initiatives to reduce indirect energy consumption and reductions achieved | ||
| Aspect: Water | |||
| EN8 | Total water withdrawal by source | 41-42 | >> Environmental Impact from Business Activities |
| 61-64 | >> Environmental Performance Data | ||
| - | >> Reducing Resource Consumption and Promoting Recycled Materials Use | ||
| EN9 | Water sources significantly affected by withdrawal of water | - | - |
| EN10 | Percentage and total volume of water recycled and reused | - | - |
| Aspect: Biodiversity | |||
| EN11 | Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas | 35 | >> Conserving Biodiversity |
| EN12 | Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas | ||
| EN13 | Habitats protected or restored | ||
| EN14 | Strategies, current actions, and future plans for managing impacts on biodiversity | ||
| EN15 | Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk | ||
| Aspect: Emissions, Effluents, and Waste | |||
| EN16 | Total direct and indirect greenhouse gas emissions by weight | 39 41-42 29-32 33 61-64 |
>> Medium-Term Environmental Targets and FY2011 Results >> Environmental Impact from Business Activities >>Reducing Greenhouse Gas Emissions >> Reducing Customers’ CO2 Emissions >> Environmental Performance Data |
| EN17 | Other relevant indirect greenhouse gas emissions by weight | ||
| EN18 | Initiatives to reduce greenhouse gas emissions and reductions achieved | ||
| EN19 | Emissions of ozone-depleting substances by weight | - | - |
| EN20 | NOx, SOx, and other significant air emissions by type and weight | 41-42 61-64 |
>> Environmental Impact from Business Activities >> Environmental Performance Data |
| EN21 | Total water discharge by quality and destination | ||
| EN22 | Total weight of waste by type and disposal method | 41-42 34 61-64 |
>> Environmental Impact from Business Activities >> Reducing Resource Consumption and Promoting Recycled Materials Use >> Environmental Performance Data |
| EN23 | Total number and volume of significant spills | 37 | >> Addressing Environmental Risks |
| EN24 | Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally | - | N/A |
| EN25 | Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organization´s discharges of water and runoff | 25-26 | >> Environmental Management Efficiency |
| - | >> Environmental Management Indicators | ||
| Aspect: Products and Services | |||
| EN26 | Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation | 39 | >> Medium-Term Environmental Targets and FY2010 Results |
| 29-32 | >> Reducing Greenhouse Gas Emissions | ||
| 33 | >> Reducing Customers´CO2 Emissions | ||
| 34 | >> Feature 1@Support for Areas Affected by the Great East Japan Earthquake, Earthquake Measures at Osaka Gas, and Efforts to Achieve Stable Energy Supply | ||
| EN27 | Percentage of products sold and their packaging materials that are reclaimed by category | 37 | >> Recycling of used gas appliances |
| Aspect: Compliance | |||
| EN28 | Monetary value of significant fines and total number of non-monetary sanctions for noncompliance with environmental laws and regulations | 37 | During FY 2009, there were no violations or penalties in connection with environment-related laws. >> Violations of Laws Concerning the Environment and Penalties |
| Aspect: Transport | |||
| EN29 | Significant environmental impacts of transporting products and other goods and materials used for the organization´s operations, and transporting members of the workforce | 41-42 | >> Environmental Impact from Business Activities |
| 61-64 | >> Environmental Performance Data | ||
| Aspect: Overall | |||
| EN30 | Total environmental protection expenditures and investments by type | 25-26 | >> Environmental Management Efficiency |
| 40 | >> Environmental Accounting | ||
| Indicator | Pages in CSR Report 2011 | Links | |
|---|---|---|---|
| Management Approach | 53 | >> Management policy of human growth | |
| Aspect: Employment | |||
| LA1 | Total workforce by employment type, employment contract, and region | 54 | >> Employment |
| LA2 | Total number and rate of employee turnover by age group, gender, and region | ||
| LA3 | Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations | 55 | >> Balancing Work and Family |
| Aspect: Labor/Management Relations | |||
| LA4 | Percentage of employees covered by collective bargaining agreements | 56 | >> Labor-Management Relations |
| LA5 | Minimum notice period(s) regarding operational changes, including whether it is specified in collective agreements | - | - |
| Aspect: Occupational Health and Safety | |||
| LA6 | Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advice on occupational health and safety programs | 56 | >> Labor-Management Relations |
| LA7 | Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region | 55 | >> Eliminating Injury in Workplace |
| LA8 | Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases | 55 | >> Maintaining and Improving Health |
| LA9 | Health and safety topics covered in formal agreements with trade unions | 55 | >> Eliminating Injury in Workplace |
| Aspect: Training and Education | |||
| LA10 | Average hours of training per year per employee by employee category | - | - |
| LA11 | Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings | 56 | >> Human Resource Development and Reward |
| - | >> Post-retirement Support, Reemployment Placement Service | ||
| LA12 | Percentage of employees receiving regular performance and career development reviews | 56 | >> Human Resource Development and Reward |
| Aspect: Diversity and Equal Opportunity | |||
| LA13 | Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity | 54 | >> Employment |
| LA14 | Ratio of basic salary of men to women by employee category | - | Basic wage is equally applied. |
| Indicator | Pages in CSR Report 2011 | Links | |
|---|---|---|---|
| Management Approach | 10 | >> Code of Conduct | |
| 51 | >> Action on Human Rights | ||
| 52 | >> Efforts throughout the Supply Chain | ||
| Aspect: Investment and Procurement Practices | |||
| HR1 | Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening | - | - |
| HR2 | Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken | 52 | >> Efforts throughout the Supply Chain |
| HR3 | Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained | 50 | >> Compliance |
| 51 | >> Action on Human Rights | ||
| Aspect: Non-discrimination | |||
| HR4 | Total number of incidents of discrimination and actions taken | - | No case occurred. |
| Aspect: Freedom of Association and Collective Bargaining | |||
| HR5 | Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights | 56 | >> Labor-Management Relations |
| Aspect: Child Labor | |||
| HR6 | Operations identified as having significant risk for incidents of child labor, and measures taken to contribute to the elimination of child labor | 10 1,10 50 51 52 |
>> Code of Conduct of the Osaka Gas Group >> UN Global Compact >> Compliance >> Action on Human Rights >> Efforts throughout the Supply Chain |
| Aspect: Forced and Compulsory Labor | |||
| HR7 | Operations identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of forced or compulsory labor | ||
| Aspect: Security Practices | |||
| HR8 | Percentage of security personnel trained in the organization´s policies or procedures concerning aspects of human rights that are relevant to operations | ||
| Aspect: Indigenous Rights | |||
| HR9 | Total number of incidents of violations involving rights of indigenous people and actions taken | - | No violation found. |
| Indicator | Pages in CSR Report 2011 | Links | |
|---|---|---|---|
| Management Approach | 10 | >> Code of Conduct of the Osaka Gas Group | |
| 50 | >>Compliance | ||
| Aspect: Community | |||
| SO1 | Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting | - | >> Multi-energy Business |
| - | >> Interaction with the Community | ||
| Aspect: Corruption | |||
| SO2 | Percentage and total number of business units analyzed for risks related to corruption | 50 | >> Compliance |
| - | >> Preventing the Reoccurrence of Misconduct | ||
| SO3 | Percentage of employees trained in organization´s anti-corruption policies and procedures | 50 | >> Compliance |
| SO4 | Actions taken in response to incidents of corruption | - | >> Preventing the Reoccurrence of Misconduct |
| Aspect: Public Policy | |||
| SO5 | Public policy positions and participation in public policy development and lobbying | - | - |
| SO6 | Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country | - | No contribution to those parties was conducted. |
| Aspect: Anti-competitive Behavior | |||
| SO7 | Total number of legal actions for anticompetitive behavior, anti-trust, and monopoly practices and their outcomes | - | >> Preventing the Reoccurrence of Misconduct |
| Aspect: Compliance | |||
| SO8 | Monetary value of significant fines and total number of non-monetary sanctions for noncompliance with laws and regulations | - | >> Preventing the Reoccurrence of Misconduct |
| Indicator | Pages in CSR Report 2011 | Links | |
|---|---|---|---|
| Management Approach | 19-20 | >> Creating value for customers | |
| Aspect: Customer Health and Safety | |||
| PR1 | Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures | 21-22 | >> Stable Procurement and Uninterrupted Supply |
| 21 | >> Safety and Security in Processing | ||
| 21 | >> Safety and Security of Supply | ||
| 22 | >> Safety and Security at the Customer´s End | ||
| PR2 | Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes | - | No violation found. |
| Aspect: Product and Service Labeling | |||
| PR3 | Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements | 29-32 | >> Reducing Customers’ CO2 Emissions |
| 22 | >> Consumption Stage | ||
| - | >> Quality of the gas supplied by Osaka Gas (Japanese version only) | ||
| PR4 | Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes | - | No violation found. |
| PR5 | Practices related to customer satisfaction, including results of surveys measuring customer satisfaction | 19-20 | >> CSR Indicators |
| Aspect: Marketing Communications | |||
| PR6 | Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship | - | - |
| PR7 | Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes | - | No violation found. |
| Aspect: Customer Privacy | |||
| PR8 | Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data | 51 | >> Protection of Personal Information |
| Aspect: Compliance | |||
| PR9 | Monetary value of significant fines for noncompliance with laws and regulations concerning the provision and use of products and services | - | >> Preventing the Reoccurrence of Misconduct |
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