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CSR Report Map

Management and CSR of the Osaka Gas Group

CSR Report Policy

CSR CharterI Creating value for customers

Page Number Further information on Website
Safety and Security 1: Stable Procurement and Uninterrupted Supply Stable Procurement
・Ensuring Stable Procurement by Diversifying Sources
・Expanding Upstream Business Including Obtaining LNG Rights
・Osaka Gas in Three LNG Development Projects in Australia
・Securing Our Own Fleet of LNG Tankers
Safety and Security 2: Processing Stage Safety Measures at LNG Terminals
・Our System Leads LNG Tankers Safely to the Dock to an Accuracy of 10cm
・LNG Tank Safety Measures
・Odorizing Process Aids Gas Leak Detection
・Monitored 24 Hours a Day, 365 Days a Year
Disaster Prevention at LNG Terminals
・Regular Emergency Drills
・Disaster Agreements with Local Governments and Neighboring Companies
Safety and Security 3: Distribution Stage Pipeline Network Ensures Stable Supply
・Building a Wide-Area Gas Pipeline Network
Safety Measures During Supply
・Safety Measures Prevent Accidents
・Integrated System for Monitoring and Control of Gas Supply
・LUNASOLA Gas Supply Monitoring and Control System Commenced
Emergency Response System and Earthquake Measures
・Three Types of Response to Emergency Calls
・Preparing for Large Earthquakes
Safety and Security 4: Consumption Stage Products and Services Ensure Safe Use by Customers
・Dissemination of safer equipment, services ensuring customers’ safety
・Spreading the Use of “Si” Sensor-Equipped Cooking Stoves with Three Safety Functions
・Lending Ventilation Alarm Systems to Commercial Cooking Facilities
・Informing Customers About Gas Appliance Safety
・Providing a Range of Alarm Systems and Services for Residential Customers
Accuracy in Advertising
・Ensuring thorough accuracy and honesty in advertising based on the Code of Conduct
Regular Safety Inspections
・Expanding Regular Safety Inspections
All-Employee Gas Safety Initiative Ensures Customer Safety
・Objectives of the All-Employee Safety Initiative
・Four Safety Provisions
・Efforts at Affiliates: Osaka Gas Security Service Co., Ltd.
・Efforts at Affiliates: Osaka Gas Community Life Co., Ltd., OG Security Service Co., Ltd.
Incorporating Customer Opinions Improving Customer Satisfaction
・Prompt, Exacting Phone Service Connects Customers to Relevant Company Division
Dialogue with Consumer Groups
・Osaka Gas Management and Consumer Group Leaders Exchange Views
・Our Affiliate: OGIS-RI Co., Ltd.
・Our Affiliate: Urbanex Co., Ltd.
Multi-energy Business Multi-Energy Supplier Activities
・Expanding Electricity Business in Japan and Overseas
Overview of Senboku Natural Gas Power Plant
・Gas Turbine Combined Cycle Power Generation System
・Preventing Air Pollution
Proposing New Value Keep Blue With Gas
・Creating Energy at Home―Keep Blue With Gas
A Range of Gas Rate Plans
・Helping Spread Use of Energy-Efficient Gas Appliances
Topics
・Behavior Observation: Boosting Service Quality through Science
Open Innovation
・Technical Partnerships through Open Innovation

CharterII Contributing to harmonizing with the environment and to realizing a sustainable society

Page Number Further information on Website
Environmental Activities Policy Environmental Activities Policy
・Osaka Gas Group Environmental Activities Policy
・Osaka Gas Group Biodiversity Policy
Environmental Management Systems (EMS) Osaka Gas Environmental Policy
Osaka Gas's ISO Certification Acquisition Status
・Osaka Gas Continues Certification for Company-Wide Integrated ISO 14001
Support for EMS Introduction
・Environmental Information System
Status of EMSs Implementation in Affiliated Companies
・85 Affiliates in Japan Complete EMS Building and Certification
Environmental Management Indicators Monetary equivalent of major environmental impacts
Environmental Accounting Estimation method of environmental accounting
Items and contents
Medium Term Environmental Targets and FY2011 Results  
Environmental Impacts of Our Value Chain  
Marginal Factor - For proper evaluation of CO2 emission reduction by reducing electricity use  
Reducing Greenhouse Gas Emissions CO2 and Other Emissions
CO2 emissions from Osaka Gas's gas business
Methane Emissions at Osaka Gas
CO2 Emissions from Affiliates
District Cooling/Heating
Efforts at LNG Terminals to Expand Cryogenic Energy Utilization and Reduce CO2 Emissions
Efforts to Reduce CO2 Emissions at Offices
Topics
・30-Year-Old Building Energy Efficient through renovation
・Reducing CO2 Emissions through LNG Railway Transportation
Helping Customers Reduce CO2 Emissions Reduction of CO2 Emissions at Customers
・Osaka Gas in Blue & Green Project
Developing Energy-Efficient Equipment and Systems for Commercial and Industrial Use
・Spreading the Use of Commercial Natural Gas Cogeneration Systems
・Responding to a Variety of Customer Needs with Technological Developments
・GENEBO System - Efficiently Supply Plenty of Hot Water
“Eneflex” Energy Saving Support for Commercial Customers
Gas Air-conditioning Systems and High-performance Industrial Furnaces and Burners
・Gas Engine Heat Pumps and Gas Absorption-Type Chillers
ENEFARM, a polymer electrolyte fuel cell (PEFC)
・cogeneration system for residential use ENEFARM Reduces CO2 Approx 40%
ECOWILL Residential Cogeneration System
・Natural Gas Generation Reduces CO2 Approx 38%
Eco-JOES High-Efficiency Water Heater
・Eco-JOES Gives High-EfficiencyWater and Space Heating
Solar Power Generation Systems
High-Efficiency Gas Cookers
Working Together with Customers to Save Energy
Providing Information on Energy Efficiency
Reducing Environmental Impact in Procurement and Sales Reducing Environmental Impact in Procurement and Sales
Reducing Resource Consumption and Promoting Recycled Materials Use 3R Activities at Osaka Gas
・Strengthening 3R Activities and Cyclical Use of Materials
・Medium-Term Targets for Waste Reduction Achieved Ahead of Schedule
Reduction of Waste at Affiliates
Efforts During Gas Pipe Installation
・Recycling Excavated Soil - Reused 89% of Excavated Soil from Gas Pipeline Construction
・Replacing pipes without excavation
・Vermeer Method
・Expansion of the Shallow Pipe Installation Method
・Efforts at Affiliates: OG Road Co., Ltd.
Comprehensive Soil and Asphalt Recycling System
Recycling of Used Gas Pipes
・Recycling 100% of Used PE Pipe Waste
Recycling of Used Gas appliances and Compliance with the Home Appliance Recycling Law
・Digitalizing Manifests with e-cycle
Reusing Gas Meters
・Repairing Gas Meters More Often to Get 60 Years of Use
Addressing Environmental Risks Soil and Groundwater Conservation
・Inspecting Soil and Groundwater on Former Coal Gas Production Sites
Asbestos management
Chemical Substance Management
・Osaka Gas Group Chemical Substance Management Principles
・Amount of substances subject to reporting under the PRTR Law* handled, released, and transferred (Osaka Gas)
・Amount of substances subject to reporting under the PRTR Law handled, released, and transferred (Affiliated companies)
PCB Management
Gas Appliance Eco-Design
Green Purchasing and Green Distribution Green Purchasing
・Number of Green Partners
・Purchasing Carbon Offset Products
Green Distribution
・Policy on Green Distribution
Communicating Our Environmental Efforts Employee Environmental Education, Participation in Organizations
・Raising Environmental Awareness among Employees with the President’s Award
・Support for Afforestation in Africa through Participation in Mottainai (waste reduction) Campaign
・Employee Comment
・Engaging in a Variety of Activities for Environmental Month
・Participation in Initiatives
Environmental Awareness Activities
・2011 Environmental Symposium
Developing Environmental Technologies Solid Oxide Fuel Cells (SOFCs)
・Experimental Studies in Solid Oxide Fuel Cells (SOFCs)
・Stakeholder Comment
Smart Energy House
・Smart Energy House Concept
The Ultimate Clean Energy, Hydrogen Production Technologies
・Osaka Gas Selling Its HYSERVE Compact Hydrogen Generator
・Osaka Gas in Hydrogen Filling Station Experimental Project
Effective Use of Associated Petroleum Gas
・Making Liquefied Fuel out of Associated Petroleum Gas, Formerly Combustion Waste from the World’s Offshore Oil Fields
・Stakeholder Comment
Products to Reduce Energy Consumption by Building Air Conditioners
・Eco Micelles: Additive for Air Conditioners to Reduce Pressure Loss in Hot/Cold Water Streams
・Employee Comment
Technology for Growing Biomass Crops
・Succeeded to Recovering Equivalent Energy in Different Temperate Zone
Electrical Frequencies Conversion System
・Development of Technology That Improve Generating
Simulation Technology developed by Osaka Gas
・Computer Simulation Technology Used in Development of Energy-Efficient Products and Renewable Energy
Osaka Gas Holds Joint Research Course with Osaka University
・Joint Research Pursuing Energy Loss Minimization - Excergy Design
Conserving Biodiversity Osaka Gas’s Biodiversity Policy
・Biodiversity Policy Formulated in April 2010
Environmental Efforts in Developing Resources and Procurement
・Consideration for Biodiversity During LNG Tanker Transportation
Greening of Osaka Gas Terminals
・By Concentrating on Local Vegetation in Greening Terminals, We Provide a Refuge for Rare Species
Educating Children about Biodiversity
・Osaka Gas Participated in The Green Wave 2010 at Senboku and Himeji LNG Terminals
Forest Conservation Activities: “Osaka Gas Forest”
・The “Osaka Gas Forest” Receives Environmental Conservation Activity Certification for Forest Carbon Dioxide Sinks
Pursuing the renewable energy business Next-Generation Solar Cells with Low Production Costs
・Osaka Gas Develops Dye-Sensitized Solar Cell, Which Works Like Photosynthesis
Efficient Use of Biogas
・Development of High-Efficiency Methane Fermentation System Solving the Problems of Waste and Resource Exhaustion
Environmental Performance Data Environmental Performance Data - List of affiliated companies (Fiscal 2011)

CSR CharterIII Being a good corporate citizen contributing society

Page Number Further information on Website
As a Good Corporate Citizen Assistance and Contribution Activities
・The Charity Calendar Fund
・Disaster relief donations
Various Volunteer Activities
・Healing Music Concert
・Charity Concert by In-house Musical Clubs
・Book recycling
・Donations of used stamps and prepaid cards
・Stakeholders’ Opinions
・Donation of Unused and Scrap Postcards
・Handmade Dustcloth Volunteer Project
Support for Fair Trade
Topics
・Social Business at our affilate
Efforts at affiliates: OUD Co., Ltd.
Working for the Wellbeing of Children Osaka Gas´s Activities Supporting Youth
・Osaka Gas Group backs up children - Energizing Kids
Spring Vacation Nature Class for Kids with Their Parents
・Providing opportunities for kids and their parents to learn and think about nature and the environment right at home
・Stakeholders’ Opinions
Tomoshibi Cooking for Children
・Cooking Class Teach the Importance and Enjoyment of Meals
Volunteer Sweet-making
・Distributing hand-made sweets to kids with the help of community residents
Contributing to Vocational Learning for Children
・Providing hands-on vocational experiences at KidZania Koshien
Energy and Environmental Education for Children
・More than 100,000 students have taken part in the travelling classroom program led by employees and Osaka Gas alumni
Opening a Sports Club to Develop the Next Generation
・NOBY T&F (Track & Field) Club
・Energizing Kids Baseball Camp
Food Education Activities
・Osaka Gas held “Sports and Health Seminar” in cooperation with Ritsumeikan University
Working for the Wellbeing of the Elderly  
Working for the Wellbeing of People with Disabilities Providing Opportunities to Participate in Social Activities
・Organizing charity bazaars and group activities along with people with disabilities
The Midosuji Neighborly Bazaar
・Exhibits and sells items hand-made by people with disabilities
・Stakeholders’ Opinions
Support for the Special Olympics in Osaka
・Employee Volunteers Work at Olympics and Help Make Friendship Bracelets
・Stakeholders’ Opinions
Osaka Gas Volunteer Club / Sign Language Club “Tablecloth”
・Providing sign language support at events
Osaka Gas Group Community-building Projects Community Events
・Expressing our ongoing gratitude to people in the community
Collaborating on Work Experience for Junior High School Students
・Taking on junior high school students during Trial Week by the Hyogo Prefectural Government
Cleanup Projects
・Cleanup Activities around the Osaka Gas Building
・Cleanup Activities around LNG Terminals
Contributing to Kansai Culture
・Osaka Gas promotes “The Storyteller of Naniwa”
Communication with the Community Dialog with Consumer Groups
Experiment of Community Communication Design Methods
・Community Communication
Private Sector Internship for School Teachers
・Providing teachers with opportunities to learn about Osaka Gas and its business
Accepting Interns from Abroad
・Creating synergies for research and technology from various perspectives
Cooperation with National and Local Governments, and Industry
・Participation in Industry Groups
Activities at Osaka Gas's Foundations Activities at Affiliated Foundations
・Contributing to a Vigorous Society with Excellent Longevity
・Recognized as Public Interest Corporation, Receives Award from Hyogo Prefecture
Doing our Part on the International Scene - The Osaka Gas Foundation of International Cultural Exchange
・Working to Deepen Mutual Understanding with Natural Gas-producing Countries
・Stakeholders’ Opinions
・Cumulative Total of assistance
・Scope of Funding
・Trends in Grand Disbursement (single-year base)

CSR CharterIV Complying with laws and regulations and respect for human rights

Page Number Further information on Website
Compliance Organization for Strengthening Compliance
・Thorough Compliance in Business Groups, Divisions, and Affiliates
Compliance Desk (Internal Reporting System)
・Organization of Compliance Desk
Protection of Personal Information
・Organization for Protecting Personal Information
・Leaks of personal information in fiscal 2011
Examples of Compliance Efforts Efforts in the Osaka Gas Pipeline B.U.
・Risk Management Unique to the Pipeline Business
Efforts in the Commercial & Industrial Energy Business Unit
・Aiming to thorough compliance
・Efforts at Affiliates Osaka Gas Chemicals
・Efforts at Affiliates Osaka Gas LPG Co., Ltd.
・Efforts at Affiliates The OGIS Research Institute Group
Action on Human Rights  
Efforts throughout the Supply Chain Preventing the Reoccurrence of Misconduct
Efforts throughout the Supply Chain Preventing Bid-Rigging and Other Illegal Action
・Preventing Reoccurrence of Misconduct
Misconduct during Eco Station Construction Project
・Background and Penalties
Misconduct in a Subsidy Project for Natural Gas-Fired Cogeneration Systems
・Background and Penalties
Corporate Ethics Committee Meeting Held

CSR CharterV Management policy of human growth

Page Number Further information on Website
Employment Hiring Efforts
・Number of employment (New graduates, mid-career hirings)
Creating a Good Work Environment
・Data of Osaka Gas workforce
Ensuring a Diversified Workforce Ensuring a Diversified Workforce
・Meeting a Diverse Range of Work Needs
・Hiring the Disabled, Rehiring Employees After Retirement
・Percentage of disabled employees (Osaka Gas)
・OGIS Research Institute Group Offers Jobs to Disabled
Balancing Work and Family Supporting Employees at Work and Home
・Employee Comment
・Supporting Childcare through Systems and the Workplace Environment
・Back-to-Work Support Program Includes Advice from Managers
・Nursing Care Systems Beyond Legal Requirements
Securing Proper Working Hours
・Securing Proper Working Hours and Improving Productivity
Support for Community Activities Involvement
・Supporting Employees’ Involvement with Juror Leave and Other Systems
Human Resource Development and Reward Personnel System
・To continue achieving growth and development for Osaka
Training System
・Training For All Levels and Job Descriptions
・Training for All Job Levels
・Topics
・Building New Employee Training Support System for Osaka Gas Group
Employee Performance Evaluation and Interviews
・Compliance Part of Employee Evaluation
Furthering Employees’ Careers at Osaka Gas
・Self-Motivated Career Design
Self-Development Support
・Encouraging Self-Development
Communication Between Employees and Company Labor-Management Relations
・Labor Union Comment
Improving Occupational Health and Safety Eliminating Injury in workplace
・Eliminating Injury in workplace Voluntary Standards Stricter than Legal Requirements
・Organization of Health and Safety Management at Osaka Gas
・Industrial accident rate (Frequency of accidents causing absence from work, accident severity rate
・Accident Index for Evaluating Safety Activities
・Joint Safety Activities with Partners
Maintaining and Improving Health
・Measures for Lifestyle-related Diseases and Mental Health
・Regular Health Checkups and Health Guidance
・Measures for Obesity, Lifestyle Diseases, and Smoking
・Mental Health Education and Self-Care Efforts

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