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Actions on Materiality

Identified Materiality and Reporting on Progress

Materiality Analysis Map

The Daigas Group believes that it should engage in its business activities while grasping the possible effects on society of its activities as an energy business operator, minimizing the occurrence of such effects and mitigating the effects that occur. Based on this belief, the Daigas Group identifies aspects judged important at this moment (materiality) and manages them.

Forty-six aspects of G4 Guidelines were organized in accordance with the “Daigas Group CSR Charter,” and studied in the process of identifying material aspects. The results of the assessment made to measure the importance of 46 aspects for both society and the Group are dotted on the materiality analysis map. In the process of determining the materiality, aspects judged important for society by both - the Group and outside knowledgeable people - have been chosen as needing to be given the highest priority, or “materiality.”

Materiality Analysis Map
CSR
Charter
G4 Aspects
Determined
as Materiality
Reasons of
materiality in
respect of
our business
Boundary
Inside
of
the Group
Outside
of
the Group
Customer Health and Safety The Daigas Group puts the highest priority on securing safety of gas supply and facilities as an energy business operator which supplies city gas to 7.28 million customers. Therefore, we consider it important that we make efforts to enhance the safety level and formulate a structure to respond possible accidents and disasters.  
Product and Service Labeling It is important for the Daigas Group to provide customers with accurate information regarding safety and environmental aspects of city gas, gas facilities and appliances being provided so that they can use them safely.  
Energy / Emissions The Daigas Group, as an energy business operator, sees it as important to promote more efficient use of energy resources and curtail greenhouse gas emissions over the entire business process, from drilling of natural gas to supply.  
Effluents and Waste Over the entire business process, from drilling of natural gas to supply, the Daigas Group, as an energy business operator, sees it as important to promote more efficient use of natural resources based on the 3Rs (reduce, reuse and recycle) and to reduce the load on the environment in doing business.  
Supplier environmental assessment A wide range of suppliers are involved in our city gas value chain. Addressing environmental issues together with suppliers in the value chain leads to relationships of mutual trust with our stakeholders, resulting in the development of the entire value chain.
Environmental Grievance Mechanisms Grasping the effects of business activities on the environment as accurately as possible and dealing with legitimate complaints filed due to the effects expeditiously is a corporate responsibility. By doing so, companies can build long-term relationships of mutual trust with stakeholders and reduce business risks associated with the environment.  
Local Communities When conducting its business in close cooperation with local communities, the Daigas Group can grow along with the communities by fulfilling its responsibility such as paying local taxes and contributing to local communities in various fields. Doing so will lead to a favorable cycle that brings the development of local communities.  
Supplier assessment for impacts on society A wide range of suppliers is involved in our city gas value chain. Addressing social issues together with suppliers in the value chain leads to relationships of mutual trust with our stakeholders, resulting in the development of the entire value chain.
Grievance Mechanisms for Impacts on Society Grasping the effects of business activities on the local communities as accurately as possible and dealing with legitimate complaints filed due to the effects expeditiously is a corporate responsibility. By doing so, companies can build long-term relationships of mutual trust with stakeholders.  
Customer Privacy As an energy business operator which secures the basis of the society, the Daigas Group considers it is indispensable to recognize the importance of customers' information and those appropriate management.
Supplier human rights assessment A wide range of suppliers is involved in our city gas value chain. Addressing human rights issues together with suppliers in the value chain leads to relationships of mutual trust with our stakeholders, resulting in the development of the entire value chain.
Human Rights Grievance Mechanisms Grasping the effects of business activities on the stakeholders' human rights as accurately as possible and dealing with legitimate complaints filed due to the effects expeditiously is a corporate responsibility. By doing so, companies can build long-term relationships of mutual trust with stakeholders.
Supplier assessment for labor practices A wide range of suppliers is involved in our city gas value chain. Addressing issues related to labor practices together with suppliers in the value chain leads to relationships of mutual trust with our stakeholders, resulting in the development of the entire value chain.
Labor Practices Grievance Mechanisms Grasping the effects of business activities on labor practices of its own and stakeholders as accurately as possible and dealing with legitimate complaints filed due to the effects expeditiously is a corporate responsibility. By doing so, companies can build long-term relationships of mutual trust with stakeholders. A wide range of suppliers involves our city gas value chain. Fulfilling CSR together with suppliers in the value chain leads to build long-term relationship with stakeholders, resulting in the development of the entire value chain.  
Common theme Economic Performance It is important for the Daigas Group to keep its financial standing sound and healthy in order to fulfill its corporate responsibility as an energy business operator in charge of building social infrastructure, and to continue to be a company chosen by customers. -

Key Performance Indicators on the Material Aspects

“Materiality indicators” have been introduced regarding the identified materiality as a way to assess major activities. Based on the indicators, assessment of CSR activities began in FY 2015.

Apart from the materiality indicators, the Daigas Group's conventional CSR Indicators have been continuously managed and relevant information has been disclosed.

In line with each of the five charters set under the Daigas Group CSR Charter, the Group prepared reports on relevant materiality policies, assessments of systems, indicators and efforts, and specific cases of efforts. The Group also presented reports on goals set under the CSR Indicators and the extent of their achievements.

Two materiality indicators— “grievance mechanisms” and “supplier assessment” —were explained in connection with four aspects of the Daigas Group CSR Charter—Charter Ⅱ (Harmonizing with the Environment and Contributing to Realizing a Sustainable Society), Charter Ⅲ (Being a Good Corporate Citizen Contributing to Society) and Charter Ⅳ (Complying with Laws and Regulations and Respect for Human Rights) and Charter Ⅴ (Management Policy for Human Rights). In FY2016, however, a “grievance mechanism” was compiled and reported as part of “efforts to respond to stakeholders” and “supplier assessment” as part of “efforts related to value chains. ”

CSR of Daigas Group

President's Commitment
Management and CSR of the Daigas Group
Policies on CSR
Special Feature
Contribution to the Sustainable
Development Goals (SDGs)
Corporate Governance
Stakeholder Engagement
Value Chain of the Daigas Group
Actions on Materiality
CSR Charter Ⅰ
Creating Value for Customers
CSR Charter Ⅱ
Harmonizing with the Environment and Contributing to Realizing a Sustainable Society
CSR Charter Ⅲ
Being a Good Corporate Citizen Contributing to Society
CSR Charter Ⅳ
Complying with Laws and Regulations and Respect for Human Rights
CSR Charter Ⅴ
Management Policy for Human Growth
ESG Data
Reporting

President's Commitment
Management and CSR of the Daigas Group
Corporate Principles and CSR Charter
Daigas Group Code of Conduct
Global Compact and ISO 26000
Long-Term Management Vision 2030
Medium-Term Management Plan 2020
Policies on CSR
Special Feature
Contribution to the Sustainable Development Goals (SDGs)
Addressing Social Issues through Energy Services
Promote Efforts for Recognition, Understanding and Penetration of SDGs
Corporate Governance
Corporate Governance
Risk Management
CSR Management
Stakeholder Engagement
Dialogue and Cooperation with Stakeholders
Response to Stakeholders' Voices
Value Chain of the Daigas Group
Enhancement of CSR in Our Value Chain
Social Impact of Business Activities in Our Energy Value Chain and Efforts to Reduce Such Impact
CSR Efforts Throughout Supply Chain
Electricity and Gas Industry Reform
Actions on Materiality
Materiality
Customer Health and Safety
Product and Service Labeling
Energy / Emissions
Effluents and Waste
Local Communities
Customer Privacy
Grievance Mechanisms
Supplier Assessment
CSR Charter Ⅰ
Creating Value for Customers
Index
CSR Indicator
Safety and Security 1: Procurement Stage
Safety and Security 2: Processing Stage
Safety and Security 3: Distribution Stage
Safety and Security 4: Consumption Stage
Incorporating Customer Opinions
Proposing New Value
CSR Charter Ⅱ
Harmonizing with the Environment and Contributing to Realizing a Sustainable Society
Index
CSR Indicator
Environmental Management
Environmental Action Targets
Environmental Impact throughout the Daigas Group Value Chain
Risks and Opportunities Related to Climate Change
Method to Evaluate Effects of CO2 Emissions Reduction and Results
Efforts Contributing to Realizing a Low-Carbon Society
Helping Customers' Efforts for Realizing a Low-Carbon Society
Efforts in Resource Recycling
Conserving Biodiversity
Developing Environmental Technologies
Addressing Environmental Risk
Green Purchasing and Green Distribution
Environmental Communication
CSR Charter Ⅲ
Being a Good Corporate Citizen Contributing to Society
Index
CSR Indicator
Social Contribution Activities
Corporate Volunteering Activities under the “Small Light Campaign”
Activities for Promoting Communication with Society
Activities at Osaka Gas' Foundations
CSR Charter Ⅳ
Complying with Laws and Regulations and Respect for Human Rights
Index
CSR Indicator
Compliance Promotion Efforts
Action on Human Rights
Efforts for Protection of Personal Information
Information Security
Consultations and Reports from Partner Companies
CSR Charter Ⅴ
Management Policy for Human Growth
Index
CSR Indicator
Employment
Acceptance of Diversity
Balancing Work and Family
Human Resource Development and Rewards
Communication Between Employees and Company
Improving Occupational Health and Safety
ESG Data
Environmental Performance Data
Social Data
Governance Data
Reporting
CSR Report Policy
Commendation from the Outside
Third-Party Review / Third-Party Verification
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Course Taken Since the Company's Foundation
Reporting Guidelines
CSR Report 2018 Terminology
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