Go to the contents of this page.


Search by Purpose CSR Content Menu

Actions on Materiality

Materiality (2/3)

  • Review of Important Aspects of CSR (materiality)
  • Materiality Review Cycle
  • Advise on Effective Function of Materiality

Materiality Review Cycle

The Daigas Group identified the materiality for the Group's CSR as a means of grasping possible impacts of the Group's business activities on the environment and society, and conducting its business operations while managing the ongoing impacts and the possible impacts. In FY2014, the Group identified the materiality for the first time. Since FY2015, the Group has conducted PDCA management. Every year, the progress of actions taken under each CSR indicator has been confirmed while problems to be tackled have been studied in light of the progress. Fields whose CSR indicators were found to be short of the required levels have been improved and managed properly until FY2018.

In FY2018, the Group identified the new materiality based on the assessment of the previous materiality (FY2015-FY2017). The new materiality reflects opinions from parties inside and outside the Group. (For the process of identifying the new materiality, see the chart below.) The Daigas Group will continue to review the materiality on a cyclical basis and fulfill its responsibility to the environment and society. By doing so, we aim to create value for stakeholders and contribute to the development of a sustainable society.

Materiality Review Cycle
Materiality (FY2015—FY2017)

Details on the previous materiality (FY2015—FY2017), identified in FY2014 and managed based on the PDCA between FY2015 and FY2017, are available through the Web links listed below.

STEP1 Evaluate Materiality Activities

We will comprehensively evaluate the activities undertaken every year under each materiality item. Subject to the evaluation is the progress of CSR actions under main KPIs. We will also check whether each target has been set appropriately while recognizing what has been achieved and what remains as problems.

In evaluating materiality activities, we will interview persons in charge of management in relevant in-house sections, while holding meetings with outside experts. Based on the interviews and the meetings, we will sort out new issues and important issues to be studied for materiality review.

Indicators under the previous materiality (FY2015–FY2017), and its results and evaluation are shown below.

* Targets for FY2017

CSR
Charter
Materiality Indicators G4
Indicators
Targets
(FY2015
onward)
FY2015
Results
FY2016
Results
FY2017
Results
Customer Health and Safety PR1 100% 100% 100% 100%
Percentage of city gas for which health and safety impacts are assessed for improvement against total city gas provided by Osaka Gas
Product and Service Labeling PR5 87%
or more
91.0% 91.9% 91.7%
*The target is revised to 91%
or more.
Customer satisfaction rate for customer service duties including safety
Energy /
Emissions
EN18 12.3 t-CO2 /
1 million m³
or less*
10.9 t-CO2 /
1 million m³
11.7 t-CO2 /
1 million m³
10.5 t-CO2 /
1 million m³
Amount of CO2 emissions at LNG terminals per unit gas sales
Amount of CO2 emissions at office buildings per unit floor space EN18 74.4 t-CO2 /
1000 m²
or less*
65.6 t-CO2 /
1000 m²
61.8 t-CO2 /
1000 m²
61.0 t-CO2 /
1000 m²
Effluents and Waste EN23 2.0%
or less*
1.3% 0.9% 0.7%
Final disposal rate of industrial waste at Osaka Gas
Local Communities SO1 100% 100% 100% 100%
Percentage of operations with implemented local community engagement, impact assessments and development programs
Customer Privacy PR8   Took measures to prevent recurrence of mishandling of information Took measures to prevent recurrence of mishandling of information Took measures to prevent recurrence of mishandling of information
Total number of substantiated complaints regarding breaches of customer privacy
Common Theme Grievance Mechanisms on Environmental Impacts, Impacts on Society, Human Rights and Labor Practices EN34
SO11
HR12
LA16
  Responded to each grievance received Responded to each grievance received Responded to each grievance received
Number of grievances filed, addressed and resolved through the formal grievance mechanism on environmental and social impacts, human rights, and labor practices
Supplier Assessment on Environmental Impacts, Impacts on Society, Human Rights and Labor Practices EN32
SO9
HR10
LA14
100% 100% 100% 100%
Percentage of new suppliers that have been selected using criteria regarding environment, social impact, human rights and labor practices

STEP2 Decide the Order of Materiality Items according to Priority and Identify Boundaries to Be Managed

We will identify materiality items that must be given higher priority, and corporate and other “boundaries” that must be addressed—through repeated in-house discussions being attended by people in relevant sections. We will work on this process while taking into consideration our business operations, and changes in the business environment and social trends on sustainability. At the latest materiality review process, we focused on the long-Term Management Vision 2030 and Medium-Term Management Plan 2020, both compiled by the Daigas Group in 2017. Also confirmed were the recent social trends in the global community, including the coming into force of the Paris Agreement, the adoption by the United Nations of the Sustainable Development Goals (SDGs) and the issuance of the GRI Standards.

STEP3 Confirm if the Reviewed Materiality Is Appropriate through Outside Experts and Dialogue with Them

After in-house discussion for reviewing the materiality is over, we will receive comments for evaluation from outside experts in certain fields, who will serve as representatives of society and stakeholders, on the proposed review of the materiality.

The experts will be asked to judge whether CSR items recognized by us as materiality are appropriate. We will also ask the experts to present other items that should be recognized as materiality in light of the perceived views of society and our stakeholders. We will review the materiality once again based on the opinions being expressed by these experts.

STEP4 Identify New Materiality

The newly identified materiality items and key performance indicators (KPI), will be formally approved by the CSR Committee and the CSR Promotion Council of the Daigas Group, followed by the establishment of a management framework for getting our CSR activities restarted.

In addition to the materiality, the Daigas Group has set CSR Indicators in line with each charter of the CSR Charter. Our CSR activities based on these indicators began in 2009.

CSR of Daigas Group

President's Commitment
Management and CSR of the Daigas Group
Policies on CSR
Special Feature
Contribution to the Sustainable
Development Goals (SDGs)
Corporate Governance
Stakeholder Engagement
Value Chain of the Daigas Group
Actions on Materiality
CSR Charter Ⅰ
Creating Value for Customers
CSR Charter Ⅱ
Harmonizing with the Environment and Contributing to Realizing a Sustainable Society
CSR Charter Ⅲ
Being a Good Corporate Citizen Contributing to Society
CSR Charter Ⅳ
Complying with Laws and Regulations and Respect for Human Rights
CSR Charter Ⅴ
Management Policy for Human Growth
ESG Data
Reporting

President's Commitment
Management and CSR of the Daigas Group
Corporate Principles and CSR Charter
Daigas Group Code of Conduct
Global Compact and ISO 26000
Long-Term Management Vision 2030
Medium-Term Management Plan 2020
Policies on CSR
Special Feature
Contribution to the Sustainable Development Goals (SDGs)
Addressing Social Issues through Energy Services
Promote Efforts for Recognition, Understanding and Penetration of SDGs
Corporate Governance
Corporate Governance
Risk Management
CSR Management
Stakeholder Engagement
Dialogue and Cooperation with Stakeholders
Response to Stakeholders' Voices
Value Chain of the Daigas Group
Enhancement of CSR in Our Value Chain
Social Impact of Business Activities in Our Energy Value Chain and Efforts to Reduce Such Impact
CSR Efforts Throughout Supply Chain
Electricity and Gas Industry Reform
Actions on Materiality
Materiality
Customer Health and Safety
Product and Service Labeling
Energy / Emissions
Effluents and Waste
Local Communities
Customer Privacy
Grievance Mechanisms
Supplier Assessment
CSR Charter Ⅰ
Creating Value for Customers
Index
CSR Indicator
Safety and Security 1: Procurement Stage
Safety and Security 2: Processing Stage
Safety and Security 3: Distribution Stage
Safety and Security 4: Consumption Stage
Incorporating Customer Opinions
Proposing New Value
CSR Charter Ⅱ
Harmonizing with the Environment and Contributing to Realizing a Sustainable Society
Index
CSR Indicator
Environmental Management
Environmental Action Targets
Environmental Impact throughout the Daigas Group Value Chain
Risks and Opportunities Related to Climate Change
Method to Evaluate Effects of CO2 Emissions Reduction and Results
Efforts Contributing to Realizing a Low-Carbon Society
Helping Customers' Efforts for Realizing a Low-Carbon Society
Efforts in Resource Recycling
Conserving Biodiversity
Developing Environmental Technologies
Addressing Environmental Risk
Green Purchasing and Green Distribution
Environmental Communication
CSR Charter Ⅲ
Being a Good Corporate Citizen Contributing to Society
Index
CSR Indicator
Social Contribution Activities
Corporate Volunteering Activities under the “Small Light Campaign”
Activities for Promoting Communication with Society
Activities at Osaka Gas' Foundations
CSR Charter Ⅳ
Complying with Laws and Regulations and Respect for Human Rights
Index
CSR Indicator
Compliance Promotion Efforts
Action on Human Rights
Efforts for Protection of Personal Information
Information Security
Consultations and Reports from Partner Companies
CSR Charter Ⅴ
Management Policy for Human Growth
Index
CSR Indicator
Employment
Acceptance of Diversity
Balancing Work and Family
Human Resource Development and Rewards
Communication Between Employees and Company
Improving Occupational Health and Safety
ESG Data
Environmental Performance Data
Social Data
Governance Data
Reporting
CSR Report Policy
Commendation from the Outside
Third-Party Review / Third-Party Verification
Download
Course Taken Since the Company's Foundation
Reporting Guidelines
CSR Report 2018 Terminology
Search by Purpose
We Value Your Feedback
Osaka Gas in brief
Topics
CSR Site Map