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CSR Charter Ⅳ Complying with Laws and Regulations and Respect for Human Rights

Efforts for Protection of Personal Information

Aspects Determined as Materiality

  • Customer Privacy

Principle and Outline

Based on its belief that information is an important asset for companies and should thus be managed properly to prevent leaks or losses, the Osaka Gas Group has put into place a system to suitably use / manage the personal information entrusted to the Group by its customers. We are also striving to enhance our risk management regarding personal information via our “G-RIMS” risk self-inspection system, and to raise employee awareness through e-learning and training.

Protection of Personal Information

Structure for strengthening protection of personal information including affiliates and contractors

The Osaka Gas Group is in possession of the personal information of a large number of individuals, and we have rules and measures in place to protect this information. Executives in charge of a Department or the Vice President who serves as the personal information protection administrator has established a personal information protection system that extends even to subcontractors, and is endeavoring to suitably manage personal information and prevent leaks.

Personal Information Protection Structure

Personal Information Protection Structure

Strengthening risk management through training and e-learning

Every year the Osaka Gas Group uses the “G-RIMS” risk self-assessment system to reinforce risk management regarding personal information management. We also make the protection of personal information a key part of compliance training in efforts to raise employee awareness. And all employees and temporary workers dispatched from manpower agencies with access to an Osaka Gas personal computer, are obliged to take basic or case-study e-learning courses.

Efforts to Prevent a Recurrence of Failures

Osaka Gas LPG Co., an Osaka Gas Group company, confirmed on May 19, 2016 that documents containing the private information of 814 customers had been lost. The documents, used when conducting gas meter readings, were found to list the customers' private information including their names and residential addresses.

An in-house investigation revealed that there was no evidence that the data had been leaked to third parties or had been used illegally. The company visited all the customers affected by the incident and expressed its sincere apologies to them for the failure while explaining to them what had happened.

Nissho Gas Supply Co. confirmed on Dec. 8, 2016 that documents containing the private information of 258 customers had been lost.

The affected documents were those that would have been presented to the customers following the start of LP gas services at their homes, and those containing maintenance and inspection records regarding gas appliances set up at the customers' houses—which had been duplicated for Nissho Gas Supply before the originals were delivered to the customers. Their names and residential addresses were contained in the documents.

Our investigation indicated there was no evidence showing their data had been leaked to third parties or had been used illegally. The company visited all the customers affected by the incident and apologized to them for the failure while explaining to them what had happened.

The Osaka Gas Group recognizes the high importance of protecting customers' personal information. The Group is ready to launch a full-scale investigation if an incident affecting customers' private information occurs, and improve the relevant business systems if necessary to prevent recurrence. We are prepared to do all we can to ensure the protection of customer information by reviewing and checking our operations periodically.

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