CSR Charter ⅣComplying with Laws and Regulations and Respect for Human Rights
Compliance Promotion Efforts
Principle and Outline
The Daigas Group's view on compliance is that it entails sensible corporate activities based on sound ethics with a particular focus on observing laws and regulations. Ensuring compliance requires that all executives and employees follow laws/regulations and their consciences, in line with the foundations for compliance set forth in the “Daigas Group Code of Conduct”, and act in accordance with in-house regulations and rules. To those ends, we conduct training and educational activities aimed at raising awareness of the importance of compliance, instilling knowledge, and improving the ability to think ethically.
The Daigas Group believes that observing compliance is the most important element in earning the trust of customers and the general public, and that compliance is the foundation on which rests the Group's status as a going business concern. Accordingly, the Group has set up a “Compliance Desk” as one mechanism for promptly ascertaining legal and regulatory violations, fraudulent acts, and other such matters and dealing with these quickly and appropriately.
“Predictive Data Monitoring”
In FY2012 the Daigas Group started a new “Predictive Data Monitoring” initiative to detect signs of potential compliance-related problems. This initiative aims to prevent any compliance-related problems from occurring by detecting unusual changes in the data through regular and continuous data monitoring and by taking proactive measures as soon as possible.
In FY2018, monitoring was conducted on 147 items.
Improving Compliance Awareness
In-house training efforts, etc.
We are continually working to improve compliance awareness through such efforts as training sessions and awareness surveys. For example, we conduct case method training to sharpen the ability to think ethically, “Compliance Coordinator and Staff Seminars” for compliance coordinators and staff who serve as key personnel in the compliance efforts of specific organizations and affiliate companies, training sessions for organizational heads and higher-ranked managerial personnel featuring outside instructors, and tier-specific education for managers and new employees. In addition, we have achieved our goal of 100% for the training participation rate among Daigas Group employees used as a CSR indicator by extending the compliance training directed by individual organizations and affiliate companies.
In addition to providing employees with a variety of information on compliance via the intranet and other means, we undertake educational activities such as soliciting “Compliance Slogans” from employees each year (10,467 submissions were received group-wide in FY2018).
Promotion of Global Compliance
Promotion of global compliance in step with overseas business development
In view of expanding business operations abroad, an English version of the leaflet summarizing the Corporate Principles of the Daigas Group, the “Daigas Group CSR Charter,” the “Daigas Group Code of Conduct” and in-house whistle-blowing contacts used for the internal reporting system was posted on the intranet for dissemination to employees. In FY2018, we grasped how risks have been addressed at 12 major overseas subsidiaries while modifying risk items listed under G-RIMS, a risk management system developed by Osaka Gas, for use by such overseas subsidiaries. We checked whether preventive measures and early-detecting steps for about 50 risk items had been implemented at the subsidiaries as intended. Then, we took response actions against the risks.
Compliance Desks set up at Osaka Gas, major affiliated companies and law firms to receive reports from and give advice to parties both inside and outside the Group
The Daigas Group has established “Compliance Desks” at the Head Office, core affiliates, and law offices outside the company to provide a channel for persons who need a place to seek advice on, and report matters of compliance with laws and internal rules. Not only management and employees of the Group, and workers dispatched from manpower agencies to work for the Group, but also management and employees of client companies providing goods and labor to Group companies on a long-term basis can seek advice or make reports by phone, e-mail, or in writing anonymously.
In FY 2018, the “Compliance Desks” received a total of 141 consultations and reports. Upon receipt of a report, an initial examination was made, following which a fair investigation of the facts was conducted and any necessary corrective measures were implemented.
Acting on a report concerning compliance, the Group will take remedial measures if the case is found to constitute a violation of law. Even if no violation is detected, the Group will carry out improvement measures as a way of creating a better working environment and maintaining it, if doing so is deemed necessary for the workplace.
Number of consultations and reports, and their breakdown
Protection of whistleblowers
Osaka Gas has a rule that deals with compliance-related reports by employees to the Compliance Desk and the subsequent investigation of the matter. Based on this rule, we keep the names of the whistleblower and persons implicated confidential, and prevent retaliatory action against the whistleblower.
The details of the whistleblower's complaint, the result of the investigation, and the corrective measures are reported to bodies such as the Compliance Subcommittee and the CSR Committee, which share relevant information and work to prevent the problem from reoccurring.
Organization of “Compliance Desks”
Dissemination of information on Compliance Desks
A portable card contains a variety of information, including Compliance Desk contact details and frequently asked questions (FAQs). This card is distributed to all employees of the Daigas Group and workers loaned to the Group for temporary periods. Information on Compliance Desks is also posted on the Company's Intranet while a poster aimed at disseminating such information has been updated. Through these measures, believed to be effective, the Company will work on promoting employees' awareness and understanding of Compliance Desks.
The Daigas Group's in-house portal site contains FAQs regarding how to better use a Compliance Desk.
Dissemination cards (portable cards)
Efforts to operate consultation and reporting systems adequately
Employees seeking advice on violations of compliance, including harassment, often turn to the section in charge of general affairs of their organization as well as Compliance Desks. Osaka Gas sponsors training sessions for those who have newly taken charge of compliance affairs at each organization to have them better respond to complaints and learn how to address compliance-related problems.
Efforts to Prevent Illicit Receipt of Engineering Fees by Companies to Which Our Company Entrusts Gas Engineering Work
During FY2018, Osaka Gas confirmed two irregularities concerning the receipt of engineering fees by companies that were entrusted by Osaka Gas to estimate design fees regarding gas appliance installation work,*1 undertake engineering work, and collect fees for such work. Specifically, it was found that during the year under review, the two engineering firms in question received engineering fees that were inconsistent with the official amount listed under the articles*2 stipulated by Osaka Gas. We would like to express our sincere apologies to our customers and other parties concerned any inconvenience and worries caused.
- Engineering firm Ⅰ: Izuki Gas Jutaku Setsubi (released in August 2017)
- Engineering firm Ⅱ: Asahi Juki (released in October 2017)
We take the latest irregularities seriously. To prevent the recurrence of an incident, we will step up the education of our employees and employees at engineering firms. We will also introduce a stricter system to ensure appropriate gas engineering work by entrusted firms.
1) Renewed education of employees at our company and engineering firms
2) Strengthening of a system aimed at ensuring appropriate gas engineering work
- *1 Gas appliance installation work
- Gas engineering work undertaken on the premises of customers
- Engineering contracts concluded on March 31, 2017 or before are covered by the article stipulating general gas supply work, while contracts concluded on April 1, 2017 or after are covered by the article stipulating gas engineering work or general gas supply work.