CSR Charter Ⅳ Complying with Laws and Regulations and Respect for Human Rights
Compliance Promotion Efforts
Principle and Outline
The Osaka Gas Group's view on compliance is that it entails sensible corporate activities based on sound ethics with a particular focus on observing laws and regulations. Ensuring compliance requires that all executives and employees follow laws/regulations and their consciences, in line with the foundations for compliance set forth in the “Osaka Gas Group Code of Conduct”, and act in accordance with in-house regulations and rules. To those ends, we conduct training and educational activities aimed at raising awareness of the importance of compliance, instilling knowledge, and improving the ability to think ethically.
The Osaka Gas Group believes that observing compliance is the most important element in earning the trust of customers and the general public, and that compliance is the foundation on which rests the Group's status as a going business concern. Accordingly, the Group has set up a “Compliance Desk” as one mechanism for promptly ascertaining legal and regulatory violations, fraudulent acts, and other such matters and dealing with these quickly and appropriately.
“Predictive Data Monitoring”
In FY2012 the Osaka Gas Group started a new “Predictive Data Monitoring” initiative to detect signs of potential compliance-related problems. This initiative aims to prevent any compliance-related problems from occurring by detecting unusual changes in the data through regular and continuous data monitoring and by taking proactive measures as soon as possible.
In FY2017, monitoring was conducted on 169 items.
Improving Compliance Awareness
In-house training efforts, etc.
We are continually working to improve compliance awareness through such efforts as training sessions and awareness surveys.
For example, we conduct case method training to sharpen the ability to think ethically, “Compliance Coordinator and Staff Seminars” for compliance coordinators and staff who serve as key personnel in the compliance efforts of specific organizations and affiliate companies, training sessions for organizational heads and higher-ranked managerial personnel featuring outside instructors, and tier-specific education for managers and new employees. In addition, we have achieved our goal of 100% for the training participation rate among Osaka Gas Group employees used as a CSR indicator by extending the compliance training directed by individual organizations and affiliate companies.
In addition to providing employees with a variety of information on compliance via the intranet and other means, we undertake educational activities such as soliciting “Compliance Slogans” from employees each year (7,291 submissions were received group-wide in FY2017).
Compliance slogan grand award, award and special award
< Grand Award >
- No good is a workplace where one cannot say no good.
< Award >
- “I just tweeted” is not too witty.
- Have courage to stop it and say No.
- A good workplace is where all people say “thank you.”
< Special Award >
- A corporate culture in which we can say anything anytime is something we can be proud of.
Collaboration with engineering firms to enhance supply-side compliance
The Osaka Gas Pipeline Business Unit is working with Osaka Gas Haikankoujikyokai Co., Ltd. a group association consisting of 17 engineering firms specializing in gas pipe installation, to enhance compliance on the supply side.
Their activities include sponsoring a compliance seminar for new employees and establishing an information-sharing system aimed at compliance.
We are joining hands with our important business partners to increase the awareness of each employee of the importance of observing compliance.
The Osaka Gas Pipeline Business Unit sponsors a compliance seminar for our important business partners—engineering firms belonging to the association for gas pipe engineering companies.
I am convinced that if we can increase our awareness of the importance of compliance together with our important business partners, our customers' trust in us will remain unshaken, and workplace communication and labor conditions will improve, enabling each gas pipe engineering company to provide high-quality service while maintaining safety and security.
We will continue to work hard together with these companies.
Promotion of Global Compliance
Promotion of global compliance in step with overseas business development
In view of expanding business operations abroad, Osaka Gas has compiled an English version of the leaflet meant for dissemination of the “Osaka Gas Group Code of Conduct” at overseas offices. Information included in the leaflet, to be handed out to employees for dissemination, are the “Osaka Gas Group CSR Charter,” the “Osaka Gas Group Code of Conduct” and “Compliance Desks” used for the internal reporting system.
In FY2017, Osaka Gas compiled a self-check list concerning compliance for overseas subsidiaries. The list, compiled in collaboration with the relevant divisions and departments, took into account the results of the risk-management review conducted for FY2016 operations. As part of our efforts to strengthen global compliance, we have sponsored educational seminars on bribery and other corruptive practices that may involve Osaka Gas employees posted overseas. The seminars have been participated in by employees who have been posted overseas to sell our gas appliances for business use.
Compliance Desks set up at Osaka Gas, major affiliated companies and law firms to receive reports from and give advice to parties both inside and outside the Group
The Osaka Gas Group has established “Compliance Desks” at the Head Office, core affiliates, and law offices outside the company to provide a channel for persons who need a place to seek advice on, and report matters of compliance with laws and internal rules. Not only management and employees of the Group, and workers dispatched from manpower agencies to work for the Group, but also management and employees of client companies providing goods and labor to Group companies on a long-term basis can seek advice or make reports by phone, e-mail, or in writing anonymously.
In fiscal 2017, the “Compliance Desks” received a total of 109 consultations and reports. Upon receipt of a report, an initial examination was made, following which a fair investigation of the facts was conducted and any necessary corrective measures were implemented.
Acting on a report concerning compliance, the Group will take remedial measures if the case is found to constitute a violation of law. Even if no violation is detected, the Group will carry out improvement measures as a way of creating a better working environment and maintaining it, if doing so is deemed necessary for the workplace.
Number of Consultations / Reports and Their Breakdown
Protection of Whistleblowers
Osaka Gas has a rule that deals with compliance-related reports by employees to the Compliance Desk and the subsequent investigation of the matter. Based on this rule, we keep the names of the whistleblower and persons implicated confidential, and prevent retaliatory action against the whistleblower.
The details of the whistleblower's complaint, the result of the investigation, and the corrective measures are reported to bodies such as the Compliance Subcommittee and the CSR Committee, which share relevant information and work to prevent the problem from reoccurring.
Organization of “Compliance Desks”
Distribution of Dissemination Cards Containing Information on Compliance Desks
A portable card contains a variety of information, including Compliance Desk contact details and frequently asked questions (FAQs) . This card is distributed to all employees of the Osaka Gas Group and workers loaned to the Group for temporary periods to promote their understanding of Compliance Desks and disseminate information provided by them.
The Osaka Gas Group's in-house portal site contains FAQs regarding how to better use a Compliance Desk.
Portable Card for Dissemination
Efforts to Operate Consultation and Reporting Systems Adequately
Employees seeking advice on violations of compliance, including harassment, often turn to the section in charge of general affairs of their organization as well as Compliance Desks. Osaka Gas sponsors training sessions for those who have newly taken charge of compliance affairs at each organization to have them better respond to complaints and learn how to address compliance-related problems.