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CSR Charter ⅣComplying with Laws and Regulations and Respect for Human Rights

CSR Indicator

CSR Indicator

Management Approach

Fundamental concept

The Daigas Group believes that observing compliance and respecting human rights are the most important factors for the Group in winning trust from customers and society, and constitute the basis of business continuity.

Based on our notion that compliance extends beyond just following laws and regulations to include exhibiting decent behavior as a member of society, we endeavor to maintain fair and honest relations with customers, business partners, and all other parties, and to respect human rights. Ensuring compliance is the most important thing we can do to gain the trust of customers and the society. Recognizing that individual employees are the key to compliance, we are continually conducting training sessions and employee surveys to raise awareness.

Scores on Compliance Awareness / Percentage of Employees Receiving “Compliance Training”

We have introduced three viewpoints deemed important for compliance promotion as CSR Indicators. These three are: ① the degree of recognition by each Osaka Gas employee of the “Daigas Group Code of Conduct,” ② the degree of penetration through each Daigas Group organization of employees' awareness of the importance of compliance, and ③ the percentage of the Daigas Group employees taking a compliance training course.

As for indicators ① and ② above, the Daigas Group aims to obtain higher scores than in the previous year in the compliance awareness surveys that it has been conducting since FY2004 to measure the degree of its penetration. Concerning indicator ③, we work to ensure that all employees receive compliance training.

Targets and results

The degree of understanding among employees inclined 4.0 points in the latest compliance awareness survey compared with the previous fiscal year's survey. As for the degree of penetration, the latest survey saw a 4.3 point improvement from the previous year. The percentage of employees taking a compliance training course reached 100%.

Targets Results
Scores on compliance Awareness    
① (Individual) Recognition level of Code of Conduct Higher than the previous yearUp 4.0 points from the previous year
(85.6%)
② (Organization) Degree of compliance penetration in the organization Higher than the previous yearUp 4.3 points from the previous year
(91.9%)
③ Percentage of employees receiving “Compliance Training” 100% 100%
(No. of employees subjected: 22,349)

Actions taken

Actions taken to enhance the awareness and understanding of employees of compliance

Efforts are under way to have all employees understand the content of the “Daigas Group Code of Conduct” and raise their awareness of the importance of compliance to penetrate through each organization of the Group.

Specifically, each organization of the Osaka Gas and its affiliated companies hold training sessions for their employees while taking into account the characteristics of business and workplace of each organization and affiliate. Employees who have yet to take a training course, will be advised to do so in order to leave nobody unattended.

In FY2018, an in-house study session conducted continuously at each organization of the Daigas Group newly took up the “Daigas Group Code of Conduct” and ethics enhancement. In the same year, an in-house case-study session focusing on interactive discussion was held for employees in management positions at two Business Units. Similar sessions are planned to be held in FY2019.

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