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CSR Charter Ⅳ Complying with Laws and Regulations and Respect for Human Rights

CSR Indicator

CSR Indicator

Management Approach

Fundamental Concept

The Osaka Gas Group believes that observing compliance and respecting human rights are the most important factors for the Group in winning trust from customers and society, and constitute the basis of business continuity.

Based on our notion that compliance extends beyond just following laws and regulations to include exhibiting decent behavior as a member of society, we endeavor to maintain fair and honest relations with customers, business partners, and all other parties, and to respect human rights. Ensuring compliance is the most important thing we can do to gain the trust of customers and the society. Recognizing that individual employees are the key to compliance, we are continually conducting training sessions and employee surveys to raise awareness.

Scores on Compliance Awareness / Percentage of Employees Receiving “Compliance Training”

We have introduced three viewpoints deemed important for compliance promotion as CSR indicators. These three are: (1) the degree of understanding by each Osaka Gas employee of the “ Osaka Gas Group Code of Conduct”, (2) the degree of penetration through each Osaka Gas Group organization of employees' awareness of the importance of compliance, and (3) the percentage of Osaka Gas Group employees taking a compliance training course. As for indicators (1) and (2) above, the Osaka Gas Group aims to obtain higher scores than in the previous year in the compliance awareness surveys that it has been conducting since FY2004 to measure the degree of its penetration. Concerning indicator (3), we work to ensure that all employees receive compliance training. In the FY2018 targets, the wording has been changed for (1) from “the degree of understanding” by each Osaka Gas employee of the Osaka Gas Group Code of Conduct to “the degree of recognition” by each Osaka Gas employee of the Osaka Gas Group Code of Conduct.

Targets and results

The degree of understanding among employees declined 3.2 points in the latest compliance awareness survey compared with the previous fiscal year's survey. As for the degree of penetration, the latest survey saw a 1.0 point improvement from the previous year. The percentage of employees taking a compliance training course reached 100% in the latest survey.

Targets Results
Scores on compliance Awareness    
1: (Individual) Understanding level of

Code of Conduct

Higher than the previous year Down 3.2 points from the previous year (70.6%)
2: (Organization) Degree of compliance

penetration in the organization

Higher than the previous year Up 1.0 points from the previous year (87.6%)
3: Percentage of employees receiving

“Compliance Training”

100% 100%

Actions taken

Actions taken to enhance the awareness and understanding of employees of compliance

Efforts are under way to have all employees understand the content of the “Osaka Gas Group Code of Conduct” and raise their awareness of the importance of compliance to penetrate through each organization of the Group.

Specifically, each organization of the Osaka Gas and its affiliated companies hold training sessions for their employees while taking into account the characteristics of business and workplace of each organization and affiliate. Employees who have yet to take a training course, will be advised to do so in order to leave nobody unattended.

An in-house case-study session based on actual scandals that occurred inside and outside the Group was held in fiscal 2017 to find their causes and prevent recurrence. In fiscal 2018, a similar in-house session will continue to be held, with the scope of discussion expanded to include the Osaka Gas Group Code of Conduct.

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