CSR Charter ⅢBeing a Good Corporate Citizen Contributing to Society
Activities for Promoting Communication with Society
Principle and Outline
The Daigas Group operates in a business that is rooted in communities, and we could not succeed in our business in the absence of good relations with local residents. To help local residents better understand our business, we are pro-actively disclosing information and increasing the transparency of our company operations, as well as communicating with the general public.
We are also helping to foster the next generation by utilizing the resources that the Group has garnered in its business activities to offer education on energy, the environment, food, fire and disaster prevention.
Communication on the Environment and Food
Energy and environment education
Osaka Gas employees and alumni traveled to elementary, junior and senior high schools to teach lessons on energy and the environment in order to help children think about and understand increasingly important environmental issues. Osaka Gas instructors tour about 210 schools a year to offer two programs, including Eco Cooking. In FY2108, a total of 873 teaching sessions were held, in which 23,506 elementary school and junior high school students participated.
In addition, Osaka Gas runs the Gas Science Museum (located on the premises of the Senboku LNG Terminal) where visitors can learn about energy and the environment.
“Energy and Environment Education” Total Track Record
Osaka Gas Receives Agriculture, Forestry and Fisheries Minister Award in Second (FY2019) Food Education Communication
In the Ministry of Agriculture, Forestry and Fisheries' second commendation for food education, Osaka Gas received an award from the Minister of Agriculture, Forestry and Fisheries in the category of “people engaging in education/business corporations,” the highest award under the commendation, for its food education activities. The ministry introduced the award system to commend parties that have made outstanding achievements in the field of food education through volunteering activities, educational activities, agriculture, forestry and fisheries businesses, food production, and food sales. The ministry wants food-education activities recognized as commendable under the commendation system to be widely known to the general public and to spread across Japan.
The Minister of Agriculture, Forestry and Fisheries gave the latest award to Osaka Gas in recognition of the Company's activities to promote traditional Japanese dietary culture through experienceoriented food education, focusing on a dashi soup stock cooking and tasting class, in addition to efforts to diffuse the food-education content which we have been developing for years since 2008 in cooperation with Osaka Gas Cooking School, and our food-education activities undertaken jointly with food experts outside the Company.
Participation in Society
Direct exchange of opinions between representatives of consumer groups and management
In order to use the views of as many people as possible to improve business and operations, Osaka Gas creates opportunities to gather the opinions of people, such as members of consumer groups.
Once a year, there is a direct exchange of opinions between Osaka Gas's management and the representatives of the Kansai Consumer Group Liaison Commission, an organization of local consumer groups throughout the Kansai region. In FY2018, we received many comments and questions from the representatives regarding energy market liberalization. These comments were apparently issued from the viewpoint of Japan's future energy strategy. As for the April 2017 full liberalization of Japan's retail city gas market, we received opinions concerning the responsibility Osaka Gas is supposed to fulfill as a gas service provider, including our efforts to ensure safety and security for gas supply. With regard to a housing support service called “Sumikata Service,” which combines a wide range of housing-support services to gas and electricity services, we received high acclaim. Regarding the newly launched Ene-Farm type-S, we were asked to do more to spread the environmentally-friendly energy system.
By using various opportunities, we have held many briefing and study sessions to promote better understanding by consumer groups and consumer centers of systems and mechanisms that have been established in step with energy market liberalization. In August 2017, for example, we sponsored Service Masters 2017, a contest on repair skills and expertise held among Osaka Gas servicemen. The contest is intended to enhance servicemen's motivation to develop their skills and expertise in repair work. The event was instrumental in deepening consumers' understanding of efforts being made by the Daigas Group to improve the quality of its repair and maintenance services.
We will continue to undertake public relations activities, including receiving public comments on our service quality, as part of our efforts to promote consumer-oriented business operations.
Participation in Business/Industry Groups
Osaka Gas has joined the following business/industry groups as a member to work with other companies in improving and solving social issues and problems.
Membership of professional institutions
- Osaka Chamber of Commerce and Industry (Hiroshi Ozaki, Chairman of Osaka Gas, has been serving as the President of the Osaka Chamber of Commerce and Industry since December 2015)
- Kansai Economic Federation
- Kansai Association of Corporate Executives
- Japan Business Federation
- Japan Gas Association
- International Gas Union