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CSR Charter ⅢBeing a Good Corporate Citizen Contributing to Society

Activities for Promoting Communication with Society

Aspects Determined as Materiality

  • 35 Local Communities

Principle and Outline

The Osaka Gas Group operates in a business that is rooted in communities, and we could not succeed in our business in the absence of good relations with local residents. To help local residents better understand our business, we are pro-actively disclosing information and increasing the transparency of our company operations, as well as communicating with the general public.

We are also helping to foster the next generation by utilizing the resources that the Group has garnered in its business activities to offer education on energy, the environment, food, fire and disaster prevention.

Communication on the Environment and Food

Energy and environment education

Rethinking Lifestyles to Make Them More Earth-friendly class

"Rethinking Lifestyles to Make Them More
Earth-friendly" class

Osaka Gas employees and alumni traveled to elementary, junior and senior high schools to teach lessons on energy and the environment in order to help children think about and understand increasingly important environmental issues. About 30 Osaka Gas instructors tour about 200 schools a year.

In addition, Osaka Gas runs the Gas Science Museum (located on the premises of the Senboku LNG Terminal) and the Himeji Gas Energy Hall (at the Himeji LNG Terminal), where visitors can learn about energy and the environment. The total number of visitors to both museums in FY2017 climbed to about 58,000 (Himeji: 12,975; Senboku: 45,341).

"Energy and Environment Education" Cumulative Total Number of Participants

Energy and Environment Education Total Track Record

Eco-Cooking

Eco-Cooking class at an elementary school in Osaka Prefecture

Eco-Cooking class at an elementary school
in Osaka Prefecture

Osaka Gas is offering Eco-Cooking* classes to teach about grocery shopping, food preparation, dining, clean-up and other food-related activities in an eco-friendly context. As part of its energy and environmental education efforts, Osaka Gas has been running a travelling classroom program for fifth- and sixth-grade students in which Osaka Gas instructors help students practice eco-friendly food preparation techniques and teach them clean-up methods that do not pollute the water.

We also conducted courses to train Eco-Cooking instructors.

* Eco-Cooking
Eco-Cooking is a registered trademark of Tokyo Gas Co., Ltd.

Fire and disaster prevention education

Left: Educational material for upper elementary school grades Right: Teacher's Manual

Left: Educational material for upper elementary
school grades (A4 size, 40 pages, all colors)
Right: Teacher's Manual (with worksheets,
A4 size, 40 pages, all colors)

Disaster-prevention class scene

Disaster-prevention class scene

The Osaka Gas Group has been offering experiential and study programs under the rubric of "Fire Education" that teach safe ways of starting / handling fires and cooking over open flames to enable children to become familiar with and learn about fire and to nurture in them a rich spirit and a zest for life.

Given the heightened need for disaster-prevention education following the Great East Japan Earthquake, we have begun a new "Thinking about Disaster Prevention" program for fourth, fifth and sixth graders of elementary schools, and we have been distributing original instructional materials for free to local elementary schools. The revised version was published in March 2017.

Food education activities

Parent-child washoku Japanese-food cooking class

Parent-child "washoku" Japanese-food cooking
class led by chief chef of famed Japanese restaurant

The Osaka Gas Group has been pursuing food education activities under the slogan "Nurturing healthy youth through food" to give children a zest for living through food and help them build well-rounded characters.

These activities include holding food education and cooking classes for children, preparing and providing food education learning materials to elementary schools, and developing food menus to be provided to elementary school cooking classes. Also being held are cooking contests participated in by parents and their children chosen from across Japan, and a food education symposium that has been co-sponsored with Osaka Seikei College to enhance the connections between people within each region.

A new food education program focusing on dashi soup stock used in Japanese cuisine started in FY2018. Japanese restaurant chefs are dispatched to schools and other venues to teach participants about this soup stock through actual cooking and tasting. The participants—mainly fifth and sixth graders of elementary school—children and their parents, and university students can discover how delicious dashi is and learn how effective it is in enhancing people's health. Osaka Gas will continue to support food education in each local community through this kind of event.

Participation in Society

Direct exchange of opinions between representatives of consumer groups and management

In order to use the views of as many people as possible to improve business and operations, Osaka Gas creates opportunities to gather the opinions of people, such as members of consumer groups.

Once a year, there is a direct exchange of opinions between Osaka Gas's management and the representatives of the Kansai Consumer Group Liaison Commission, an organization of local consumer groups throughout the Kansai region. In FY2017, we received many comments and questions from the representatives regarding energy market liberalization. These comments were apparently issued from the viewpoint of Japan's future energy strategy. As for the April 2017 full liberalization of Japan's retail city gas market, we received opinions concerning the responsibility Osaka Gas is supposed to fulfill as a gas service provider, including our efforts to ensure safety and security for gas supply. With regard to a housing support service called "Sumikata Service," which combines various housing-support services to gas and electricity services, we were asked to expand its service menu. Furthermore, we received positive comments on the newly launched ENE-FARM type S regarding its environmental friendliness. On top of these comments, we were asked to make further efforts to spread the product.

By using various opportunities, we have held many briefing and study sessions to promote better understanding by consumer groups and consumer centers of systems and mechanisms that have been established in step with energy market liberalization. In FY2017, we sponsored Service Masters 2016, a contest held among Osaka Gas servicemen to enhance their motivation to develop their skills and expertise on repair work and to improve the quality of our repair and maintenance service—to which we invited members of consumer groups to provide them with a first-hand look at our efforts to improve our service quality. We also held briefing sessions for consumer groups mainly to explain the licensing system regarding our repair service, also as part of our efforts to enhance the public's understanding of what we are doing about service quality.

We will continue to hold similar exchange-of-view meetings and study tours for consumer group members—through which they are invited to visit our facilities—to deepen our dialogue with them.

Provision of opportunities to teachers to have them learn about private businesses

Visit to the Gas Science Museum

Visit to the Gas Science Museum

Better collaboration between the economic and educational spheres leads to a shared vision of a desirable future and, at the same time, provides a good opportunity for teachers to learn about business on the ground. As part of its philanthropic activities, Osaka Gas collaborates with the Keizai Koho Center, which promotes better communication between the economic and educational spheres, to provide private sector training to school teachers, mainly from the Osaka City Board of Education.

In FY2017, 15 teachers from Takatsuki City, Osaka Prefecture participated. Besides their visits to the Senboku LNG Terminal, the Gas Science Museum, and the "hu+g MUSEUM," participants learned about such topics as the Osaka Gas Group's management strategies and its human resource development programs.

Engagement in business / industry groups

Osaka Gas has joined the following business/industry groups as a member to work with other companies in improving and solving social issues and problems.

Membership of professional institutions
  • Osaka Chamber of Commerce and Industry (Yutaka Ozaki, Chairman of Osaka Gas, has been serving as the President of the Osaka Chamber of Commerce and Industry since December 2015)
  • Kansai Economic Federation
  • Kansai Association of Corporate Executives
  • Japan Business Federation
  • Japan Gas Association
  • International Gas Union

CSR of Osaka Gas Group

President's Commitment
Management and CSR of the Osaka Gas Group
Policies on CSR
Osaka Gas Group Long-Term Management Vision 2030 and Medium-Term Management Plan 2020 [Going Forward Beyond Borders]
Contribution to the Sustainable Development Goals (SDGs)
Corporate Governance
Stakeholder Engagement
Value Chain of the Osaka Gas Group
Actions on Materiality
CSR Charter Ⅰ
Creating Value for Customers
CSR Charter Ⅱ
Harmonizing with the Environment and Contributing to Realizing a Sustainable Society
CSR Charter Ⅲ
Being a Good Corporate Citizen Contributing to Society
CSR Charter Ⅳ
Complying with Laws and Regulations and Respect for Human Rights
CSR Charter Ⅴ
Management Policy for Human Growth
Reporting
President's Commitment
Management and CSR of
the Osaka Gas Group
Corporate Principles and CSR Charter
Osaka Gas Group Code of Conduct
Global Compact and ISO 26000
Long-Term Management Vision 2030
Medium-Term Management Plan 2020
Policies on CSR
Osaka Gas Group Long-Term
Management Vision 2030 and
Medium-Term Management Plan 2020
[Going Forward Beyond Borders]
Becoming an Innovative Energy &
Service Company that Continues to Be the First Choice of Customers
CSR Efforts to Realize Long-Term Management Vision 2030
We will Work Hard to Build a Low-Carbon
Society by Conducting Environment-Friendly Business
Development of Human Resources and Work Environment
for Continuously Providing Services that Exceed the Customers Expectations
Contribution to the Sustainable
Development Goals (SDGs)
Corporate Governance
Corporate Governance
Risk Management
CSR Management
Stakeholder Engagement
Dialogue and Cooperation with Stakeholders
Response to Stakeholders' Voices
Value Chain of the Osaka Gas Group
CSR Efforts Throughout the City Gas Value Chains
Social Impact of Business Activities in Our Energy Value Chains and Efforts to Reduce Such Impact
CSR Efforts Throughout Supply Chain
Electricity and Gas Industry Reform
Actions on Materiality
Materiality
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Incorporating Customer Opinions
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CSR Charter Ⅱ
Harmonizing with the Environment and Contributing to Realizing a Sustainable Society
Index
CSR Indicator
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Efforts Contributing to Realizing a Low-Carbon Society
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Management Policy for Human Growth
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Human Resource Development and Rewards
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