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CSR Charter ⅠCreating Value for Customers

Proposing New Value

Principle and Outline

The Daigas Group has supplied city gas to the Kansai region in a stable manner while branching out into peripheral business fields. By doing so, the Group has grown together with the region.

To make customers' lives and business more fruitful and attain sustainable development and growth that address the needs of the environment and society, the Group will create new value and provide a wider range of services and new technologies to customers in collaboration with various stakeholders.

Energy Sales Company Established in the Greater Tokyo Area

logo of CD Energy Direct Co., Ltd.

Osaka Gas Co., Ltd. and Chubu Electric Power Co., Inc. jointly established a new sales company, CD Energy Direct Co., Ltd., on April 2, 2018 to provide gas, electricity and other services related to daily customer life and businesses in the Tokyo metropolitan area.

CD Energy Direct will combine management resources and business know-how Chubu Electric Power and Osaka Gas have fostered through electricity and gas businesses, and fully harness those resources and know-how in the Greater Tokyo area. At the same time, by selling our competitive products—gas and electricity—, the new company will maximize the value provided to household and corporate clients, thereby contributing to society.

Further, harnessing IoT-based services, CD Energy Direct hopes to build a new business model and offer new services that transcend the boundaries of an energy operator by creating new value instrumental in customers' daily life and in businesses.

Website for Customers

Providing information deemed useful for people's lives through the website in an easy-to-see form

Website for registered members “My Osaka Gas”
My Osaka Gas website for registered members

“My Osaka Gas” website for registered
members

In 2009, we opened the “My Osaka Gas” website for household customers receiving gas and/or electricity services from us. The website is designed to enhance customer satisfaction and convenience. The number of members reached 1 million in March 2017.

After customers sign up for the site, they can check online their gas and power* consumption, gas and electricity bills and service appointment dates, as well as various contract information. New additions are an environmental accounting book service to check household CO2 emissions and a function to download the instruction manuals for our gas appliances. Registered members also can access Web content on energy and energy saving and can participate in a lottery that presents various gifts after collecting points that are earned when they confirm gas and electricity bills. Customers receiving our electricity service can access the “daily electricity report,” which allows them to check their daily and hourly power consumption. Also available is a power consumption alert system, which notifies customers via e-mail when their cumulative electricity consumption since the beginning of each month is likely to surpass or has surpassed the targeted level set by them. Under our “Shittoku Enekurabe” service, customers can compare their estimated power consumption, broken down into several categories when displayed according to purpose, such as air-conditioning, television and lighting, with average consumption at a similar household.

* Use of gas and electricity by household customers
Only customers purchasing electricity from Osaka Gas can access their electricity bills and their electricity consumption data.
Osaka Gas website

The Daigas Group uses various media to provide customers with a wide variety of useful information for daily life regarding energy saving so that they can use energy efficiently.

“Kashikoi Kurashi no Hinto Zukan” on the Osaka Gas Website contains a collection of hints regarding measures aimed at promoting energy saving at households and their expected benefits. Users of the Website can access the content of a guidebook called “Anshin Guide,” detailing how to use gas safely, which they are to receive from Osaka Gas staffers visiting their homes for regular safety checks.

In 2018, the Website's English pages for household customers were upgraded, while the Chinese-language site (written in simplified Chinese characters) and the Korean-language site were launched.

We have set up an online site called Osaka Gas Report to deepen people's knowledge of Osaka Gas and increase their favorability of our company. Users of the service can access the most updated information about the Daigas Group and relevant topics through the website, Facebook and Twitter.

Behavior Observation: Boosting Service Quality through Science Methods

Use of behavior observation techniques in various surveys

Discussion at the Research Institute of Behavior Observation

Discussion at the Research Institute of Behavior
Observation

Osaka Gas has been studying behavior observation as a methodology for business innovation. This methodology enables us to observe various situations from a broad perspective, analyze observation findings using academic knowledge for insight, and propose and implement solutions according to the insight. Behavior observation is mainly used to “create new value.”

Since commencement of the “behavior observation” business in 2005, we have been part of a cumulative total of more than 1,000 “behavior observation” projects. In recent years, needs for “behavior observation” methods have been rising, not only in the field of research but also in innovative areas, including value-creation projects involving business managers for launching new businesses and the school operation business conducted using value-creation methods such as behavior observation methods.

Promotion and Support of Technological Development

Osaka Gas has developed a pipe locator, a device that can identify the location of underground gas pipes and other objects.

Osaka Gas and Fuji Tecom Inc. jointly developed a new model for the Pipe Locator,* a device aimed at detecting the location of underground gas pipes and other objects.

The new Pipe Locator is designed to identify the location of underground gas pipes more accurately and efficiently. The device is designed to confirm and detect the location of underground gas pipes, water pipes, electric cables and telecommunication line cables by magnetizing the search area. It is aimed at preventing such underground objects from being damaged while road construction involving ground drilling is under way. The newly developed Pipe Locator can even accurately detect the location of pipes with complex structures to be laid in different directions. In addition, the device can accurately detect only the targeted pipes in areas where many other objects are suspected to be buried.

Osaka Gas is calling for gas service providers, water supply companies, power suppliers and telecommunications service providers across Japan to use its Pipe Locator to ensure safety and security in its underground civil engineering work.

* Pipe Locator
Osaka Gas has the trademark right for “Pipe Locator.”

How to detect underground gas pipes using a Pipe Locator

How to detect underground gas pipes using a Pipe Locator

Development of a new cart-type gas detector

A new cart-type gas detectors

A new cart-type gas detector

Chart by GPS function

Chart by GPS function

Osaka Gas developed a new cart-type gas detector jointly with New Cosmos Electric Co., Ltd. The device is intended to detect gas leakage from underground gas pipes.

The gas detector, operated by hand, is designed to detect possible gas leakage by absorbing ground-level air. It is equipped with a GPS function, aimed at improving search-route tracing ability, and a warning system against the cart's use at excessive speed in order to secure an appropriate speed for accurate detection.

Osaka Gas is prepared to diffuse the newly developed cart-type gas detector to gas service providers across Japan as part of its efforts to ensure safe and care-free gas services. We will continue to work harder to develop even more upgraded gas detectors and other equipments for safety.

Technology development with improved efficiency through Open Innovation

Open Innovation refers to an efficient approach used to seek solutions outside the Company to technology development problems that Osaka Gas is unable to solve independently and to speed up technological development for higher efficiency. Osaka Gas has been using this approach ahead of our competitors since 2009.

To find outside partners to work with, we have revealed details of our technology to-do list, something we have rarely done in the past, in order to solicit promising technical ideas from outside parties. In FY2010, we launched full-fledged Open Innovation activities. During the nine years through FY2018, there were some 5,500 technology proposals, and we have commenced new collaborative projects on about 300 of them. Some of them have actually led to commercialization.

Our efforts have led to the building and expansion of a network of partnerships (Open Innovation Platform) with universities, public research institutes, small enterprises, large corporations, ventures and overseas companies.

The task ahead is to introduce some of the efficient technologies that we obtained externally through the Open Innovation Platform, and together with our alliance partners, actively move forward anew with R&D and creating new business.

How Open Innovation Works

How Open Innovation Works

CSR of Daigas Group

President's Commitment
Management and CSR of the Daigas Group
Policies on CSR
Special Feature
Contribution to the Sustainable
Development Goals (SDGs)
Corporate Governance
Stakeholder Engagement
Value Chain of the Daigas Group
Actions on Materiality
CSR Charter Ⅰ
Creating Value for Customers
CSR Charter Ⅱ
Harmonizing with the Environment and Contributing to Realizing a Sustainable Society
CSR Charter Ⅲ
Being a Good Corporate Citizen Contributing to Society
CSR Charter Ⅳ
Complying with Laws and Regulations and Respect for Human Rights
CSR Charter Ⅴ
Management Policy for Human Growth
ESG Data
Reporting

President's Commitment
Management and CSR of the Daigas Group
Corporate Principles and CSR Charter
Daigas Group Code of Conduct
Global Compact and ISO 26000
Long-Term Management Vision 2030
Medium-Term Management Plan 2020
Policies on CSR
Special Feature
Contribution to the Sustainable Development Goals (SDGs)
Addressing Social Issues through Energy Services
Promote Efforts for Recognition, Understanding and Penetration of SDGs
Corporate Governance
Corporate Governance
Risk Management
CSR Management
Stakeholder Engagement
Dialogue and Cooperation with Stakeholders
Response to Stakeholders' Voices
Value Chain of the Daigas Group
Enhancement of CSR in Our Value Chain
Social Impact of Business Activities in Our Energy Value Chain and Efforts to Reduce Such Impact
CSR Efforts Throughout Supply Chain
Electricity and Gas Industry Reform
Actions on Materiality
Materiality
Customer Health and Safety
Product and Service Labeling
Energy / Emissions
Effluents and Waste
Local Communities
Customer Privacy
Grievance Mechanisms
Supplier Assessment
CSR Charter Ⅰ
Creating Value for Customers
Index
CSR Indicator
Safety and Security 1: Procurement Stage
Safety and Security 2: Processing Stage
Safety and Security 3: Distribution Stage
Safety and Security 4: Consumption Stage
Incorporating Customer Opinions
Proposing New Value
CSR Charter Ⅱ
Harmonizing with the Environment and Contributing to Realizing a Sustainable Society
Index
CSR Indicator
Environmental Management
Environmental Action Targets
Environmental Impact throughout the Daigas Group Value Chain
Risks and Opportunities Related to Climate Change
Method to Evaluate Effects of CO2 Emissions Reduction and Results
Efforts Contributing to Realizing a Low-Carbon Society
Helping Customers' Efforts for Realizing a Low-Carbon Society
Efforts in Resource Recycling
Conserving Biodiversity
Developing Environmental Technologies
Addressing Environmental Risk
Green Purchasing and Green Distribution
Environmental Communication
CSR Charter Ⅲ
Being a Good Corporate Citizen Contributing to Society
Index
CSR Indicator
Social Contribution Activities
Corporate Volunteering Activities under the “Small Light Campaign”
Activities for Promoting Communication with Society
Activities at Osaka Gas' Foundations
CSR Charter Ⅳ
Complying with Laws and Regulations and Respect for Human Rights
Index
CSR Indicator
Compliance Promotion Efforts
Action on Human Rights
Efforts for Protection of Personal Information
Information Security
Consultations and Reports from Partner Companies
CSR Charter Ⅴ
Management Policy for Human Growth
Index
CSR Indicator
Employment
Acceptance of Diversity
Balancing Work and Family
Human Resource Development and Rewards
Communication Between Employees and Company
Improving Occupational Health and Safety
ESG Data
Environmental Performance Data
Social Data
Governance Data
Reporting
CSR Report Policy
Commendation from the Outside
Third-Party Review / Third-Party Verification
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Course Taken Since the Company's Foundation
Reporting Guidelines
CSR Report 2018 Terminology
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