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Corporate Governance

CSR Management

Promote CSR as Daigas Group

The Daigas Group aims to become a corporate group that helps further evolution of customers' livelihood and businesses. To this end, the management and employees act based on the “Daigas Group CSR Charter” which stipulates basic concept of our CSR. As the Group's business field is expanding, the scope of its stakeholders-customers, local communities, shareholders and employees-all of whom are affected by our business operations, is expanding further.

In order to recognize the impact our business activities may have on society and the environment, and conduct business while taking such impact into account, the Daigas Group has been promoting CSR activities. Specifically, in 2009, the Group introduced CSR indicators under each chapter of the CSR Charter to promote CSR activities and visualize their processes.

In FY2018, we reviewed important aspects for the Group's CSR (materiality), which we had managed over the past three years, by turning to opinions of outside knowledgeable people, and identified 10 materiality items.

Under the “CSR Promotion System” that serves as a basis of our CSR activities, we are striving to accurately evaluate what we are doing and what we have achieved, as measured by the results of each materiality indicator, while making our PDCA (plan-do-check-act) management more effective.

CSR Promotion System

The “CSR Promotion Council,” consisting of executives, deliberates CSR plans and reports on results of activities under the supervision of the President of Osaka Gas. From the viewpoint of integrating the promotion of overall CSR activities, the Daigas Group has established the “CSR Committee” which CSR & Environment Department coordinates and advances group-wide CSR activities. The committee, led by the “CSR Executive” (Vice President), is composed of the heads of business units.

To cover all of the five fields stipulated under the Daigas Group CSR Charter, the Environment Subcommittee, the Social Contribution Subcommittee, the Compliance Subcommittee, the Information Security Subcommittee, and the Risk Management Subcommittee were established to promote CSR activities in a cross-departmental manner. All these moves represent the Daigas Group's efforts to strengthen CSR activities to live up to higher social expectations from society through communication with internal and external stakeholders.

CSR Promotion System (as of April 1, 2018)

CSR Indicators

Efforts to promote CSR activities and visualize the process

In 2009, the Daigas Group introduced CSR Indicators under each chapter of the CSR Charter to promote CSR activities and visualize the process. Under the Group's policy of promoting CSR, the current CSR Indicators cover the medium-term period between FY2018 and FY2021. Some of the indicators, however, are reviewed on a single-year basis as a result of dialogue with stakeholders.

Results of Efforts to Achieve Targets Set under CSR Indicators (FY2018 onward)

In FY2017, the Daigas Group introduced new CSR indicators under the FY2018-FY2021 medium-term plan. The Group is striving to achieve its CSR targets in line with the indicators.

Results of Efforts to Achieve Targets Set under CSR Indicators (FY2018 onward)

CSR Charter CSR Indicators FY2021 Targets FY2018 Results
Customer Satisfaction Survey: Seven customer service duties
Overall satisfaction rate 91% or more 92.7%
Each satisfaction rate for seven customer service duties 86% or more 89% or more for all seven duties
Environmental Management Indicator
Environmental Management Efficiency 14.2 yen / 1,000 m³ or less 11.6 yen / 1,000 m³
Communication events
Number of such events held (environmental education, food education, visit to Gas Science Museum, Himeji Gas Energy Hall) 1,950 events or more 3,710 events
Social contribution
Number of events held 600 events or more 1,099 events
Scores on compliance awareness among employees
(Individual) Recognition level of “Code of Conduct” Higher than the previous year Up 4.0 points from the previous year (85.6%)
(Organization) Degree of compliance penetration in the organization Higher than the previous year Up 4.3 points from the previous year (91.9%)
Percentage of employees receiving the “Compliance Training”
Percentage of employees receiving 100% 100% (No. of employees covered by the survey: 22,349)
Employee Attitude Survey
Job satisfaction and attachment to the company Maintained sufficient levels (The next survey is conducted in FY2019.) Maintain sufficient levels (3.85 for job satisfaction, 4.38 for employees' sense of attachment to the Company / five-scale survey)
* FY2015 results

Efforts by Core Daigas Group Companies

Osaka Gas Urban Development Co., Ltd.
Osaka Gas Urban Development encourages its employees to obtain a certification as a “real estate trade human rights promoter.”

Shiho Mikami

Shiho Mikami
General Affairs Department,
Osaka Gas Urban Development
Co., Ltd.

Osaka Gas Urban Development Co., Ltd. has been encouraging its employees to obtain certification as a “real estate trade human rights promoter,” awarded by Osaka Prefecture and the liaison group tasked with handling human rights issues in real estate trade.

A “human rights awareness promoter” chosen from each workplace will take a “real estate trade human rights promoter” seminar during his or her tenure as “a human rights awareness promoter” to receive certification. A certified “real estate trade human rights promoters” has played a key role in enhancing human rights awareness within each workplace.

At each workplace, study sessions for human rights awareness enhancement are held periodically under the leadership of a “human rights awareness promoter,” using educational material designed to enhance human rights awareness, developed by the Osaka Gas Human Rights Awareness Center and human rights groups. Other activities undertaken at each workplace include watching a human rights awareness video and visiting various facilities related to human rights protection. Furthermore, a lecture session on human rights awareness is held once a year for all employees.

OGIS-RI Co., Ltd.
We are promoting the work-life balance of employees.

Kohei Sugawara

Kohei Sugawara
Personnel Management Department,
OGIS-RI Co., Ltd.

OGIS-RI Co., Ltd. is working on promoting the work-life balance of employees. By establishing a work environment in which each employee can work flexibly in accordance with his or her life stage and can feel fulfilled through work, we aim to create innovation all the time and provide highly value-added services to customers.

For example, we are striving to establish a work environment and system in which employees can work without worry by promoting telecommuting, and introducing child-rearing and family-care leave systems that surpass legal requirements. We have also supported employees to help them lead healthy and fulfilling lives proactively by introducing various programs, including flex-time working, special paid holidays and incentive money for their mental refreshment, and special leave for volunteer work.

Osaka Gas Chemicals Co., Ltd.
We are working on promoting diversity as a means of enhancing our company's corporate competitiveness.

Ryuji Nakamura, Mayuko Yamatogi

Ryuji Nakamura
Deputy Chief of General Affairs
Department
Mayuko Yamatogi
Manager of the Personnel
Management Team, General
Affairs Department
Osaka Gas Chemicals Co., Ltd.

Behind such efforts is our company's goal of establishing a flexible organizational structure in which excellent human resources with diversified backgrounds can play effective roles in corporate operations.

In 2013, we inaugurated an organization tasked with promoting diversity. Starting with a commitment from the President for diversity, Osaka Gas Chemicals implemented a range of measures to diversify the Company, including the empowerment of women, expanded support of child rearing by employees, and review of personnel management systems. Thanks to these measures, Osaka Gas Chemicals was certified by the Osaka City Government as “a leading company in Osaka City in terms of the empowerment of women,” and was awarded “two stars” in March 2016. On the leverage of the certification, we have continued to take further actions, even in FY2018 and later, to promote diversity, including the introduction of a telecommuting system, aimed at achieving a work-life balance for employees while enhancing productivity.

We will continue to work hard on this front in the future.

CSR of Daigas Group

President's Commitment
Management and CSR of the Daigas Group
Policies on CSR
Special Feature
Contribution to the Sustainable
Development Goals (SDGs)
Corporate Governance
Stakeholder Engagement
Value Chain of the Daigas Group
Actions on Materiality
CSR Charter Ⅰ
Creating Value for Customers
CSR Charter Ⅱ
Harmonizing with the Environment and Contributing to Realizing a Sustainable Society
CSR Charter Ⅲ
Being a Good Corporate Citizen Contributing to Society
CSR Charter Ⅳ
Complying with Laws and Regulations and Respect for Human Rights
CSR Charter Ⅴ
Management Policy for Human Growth
ESG Data
Reporting

President's Commitment
Management and CSR of the Daigas Group
Corporate Principles and CSR Charter
Daigas Group Code of Conduct
Global Compact and ISO 26000
Long-Term Management Vision 2030
Medium-Term Management Plan 2020
Policies on CSR
Special Feature
Contribution to the Sustainable Development Goals (SDGs)
Addressing Social Issues through Energy Services
Promote Efforts for Recognition, Understanding and Penetration of SDGs
Corporate Governance
Corporate Governance
Risk Management
CSR Management
Stakeholder Engagement
Dialogue and Cooperation with Stakeholders
Response to Stakeholders' Voices
Value Chain of the Daigas Group
Enhancement of CSR in Our Value Chain
Social Impact of Business Activities in Our Energy Value Chain and Efforts to Reduce Such Impact
CSR Efforts Throughout Supply Chain
Electricity and Gas Industry Reform
Actions on Materiality
Materiality
Customer Health and Safety
Product and Service Labeling
Energy / Emissions
Effluents and Waste
Local Communities
Customer Privacy
Grievance Mechanisms
Supplier Assessment
CSR Charter Ⅰ
Creating Value for Customers
Index
CSR Indicator
Safety and Security 1: Procurement Stage
Safety and Security 2: Processing Stage
Safety and Security 3: Distribution Stage
Safety and Security 4: Consumption Stage
Incorporating Customer Opinions
Proposing New Value
CSR Charter Ⅱ
Harmonizing with the Environment and Contributing to Realizing a Sustainable Society
Index
CSR Indicator
Environmental Management
Environmental Action Targets
Environmental Impact throughout the Daigas Group Value Chain
Risks and Opportunities Related to Climate Change
Method to Evaluate Effects of CO2 Emissions Reduction and Results
Efforts Contributing to Realizing a Low-Carbon Society
Helping Customers' Efforts for Realizing a Low-Carbon Society
Efforts in Resource Recycling
Conserving Biodiversity
Developing Environmental Technologies
Addressing Environmental Risk
Green Purchasing and Green Distribution
Environmental Communication
CSR Charter Ⅲ
Being a Good Corporate Citizen Contributing to Society
Index
CSR Indicator
Social Contribution Activities
Corporate Volunteering Activities under the “Small Light Campaign”
Activities for Promoting Communication with Society
Activities at Osaka Gas' Foundations
CSR Charter Ⅳ
Complying with Laws and Regulations and Respect for Human Rights
Index
CSR Indicator
Compliance Promotion Efforts
Action on Human Rights
Efforts for Protection of Personal Information
Information Security
Consultations and Reports from Partner Companies
CSR Charter Ⅴ
Management Policy for Human Growth
Index
CSR Indicator
Employment
Acceptance of Diversity
Balancing Work and Family
Human Resource Development and Rewards
Communication Between Employees and Company
Improving Occupational Health and Safety
ESG Data
Environmental Performance Data
Social Data
Governance Data
Reporting
CSR Report Policy
Commendation from the Outside
Third-Party Review / Third-Party Verification
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Course Taken Since the Company's Foundation
Reporting Guidelines
CSR Report 2018 Terminology
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