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Corporate Governance

CSR Management

The Osaka Gas Group Promotes CSR

The Osaka Gas Group aims to become a corporate group that helps further evolution of customers' livelihood and businesses. To this end, the management and employees act based on the “Osaka Gas Group CSR Charter” which stipulates basic concept of our CSR. As the Group's business field is expanding, the scope of its stakeholders—customers, local communities, shareholders and employees—all of whom are affected by our business operations, is expanding further.

In order to recognize the impact our business activities may have on society and the environment, and conduct business while taking such impact into account, the Osaka Gas Group has been promoting CSR activities. Specifically, in 2009, the Group introduced CSR indicators under each chapter of the CSR Charter to promote CSR activities and visualize their processes.

In fiscal 2014, we identified 16 important aspects for the Group's CSR, which we call “materiality,” by referring to the fourth edition of the Sustainability Reporting Guidelines (G4) through discussion with outside knowledgeable people.

Under the “CSR Promotion System” that serves as a basis of our CSR activities, we are striving to accurately evaluate what we are doing and what we have achieved, as measured by the results of each materiality indicator, while making our PDCA (plan-do-check-act) management more effective.

CSR Promotion System

The “CSR Promotion Council,” consisting of executives, deliberates CSR plans and reports on results of activities under the supervision of the President of Osaka Gas. From the viewpoint of integrating the promotion of overall CSR activities, the Osaka Gas Group has established the “CSR Committee” which CSR & Environment Department coordinates and advances group-wide CSR activities. The committee, led by the “CSR Executive” (Vice President), is composed of the heads of business units.

To cover all of the five fields stipulated under the Osaka Gas Group CSR Charter, the Environment Subcommittee, the Social Contribution Subcommittee, the Compliance Subcommittee, the Information Security Subcommittee, and the Risk Management Subcommittee were established to promote CSR activities in a cross-departmental manner. All these moves represent the Osaka Gas Group's efforts to strengthen CSR activities to live up to higher social expectations from society through communication with internal and external stakeholders.

CSR Promotion System (as of April 1, 2017)

CSR Promotion System (as of April 1, 2017)

CSR Indicators

Efforts to promote CSR activities and visualize the process

In 2009, the Osaka Gas Group introduced CSR indicators under each chapter of the CSR Charter to promote CSR activities and visualize the process. Under the Group's policy of promoting CSR, the current CSR indicators cover the medium-term period between fiscal 2015 and fiscal 2017. Some of the indicators, however, are reviewed on a single-year basis through dialogue with stakeholders.

Results Achieved in Light of the CSR Indicators (FY2015–FY2017)

Mid-Term Plan Targets FY2015 Results FY2016 Results FY2017 Results
CSR Charter Ⅰ Creating Value for Customers
Customer Satisfaction Survey
(Seven Customer Service Duties: opening of gas lines, repair of gas appliances, periodical facility inspections for safety checkup, telephone reception, gas appliance sales, emergency staff dispatch to ensure safety, mandatory replacement of old gas meters)
Overall satisfaction rate 87% or more 91% 91.9% 91.7%
*The target was revised to 91% or more.
Each satisfaction rate for seven customer service duties 84% or more 84% or more in all of the seven duties 84% or more in all of the seven duties 88% or more in all of the seven duties
*The target was revised to 86% or more.
CSR Charter Ⅱ Harmonizing with the Environment and Contributing to Realizing a Sustainable Society
Environmental Management Indicator
Environmental Management Efficiency 58 yen/1,000 m³ or less
*Target for FY2017
60 yen/1,000 m³ 59 yen/1,000 m³ 52.5 yen/1,000 m³
CSR Charter Ⅲ Being a Good Corporate Citizen Contributing to Society
Communication events
Number of events held (on-site dietary and energy/environmental seminars, etc.) 1,000 events or more 1,985 events 2,028 events
*The targeted number of events was revised to 1,100 or more.
2,341 events
*The targeted number of events was revised to 1,500 or more.
Number of contacts (visitors to permanent facilities including Gas Science Museum) 60,000 persons or more 69,369 persons 61,402 persons 58,316 persons
*The targeted number of visitors was revised to 55,000 or more.
Social contribution
Number of events held 600 events or more 696 events 778 events 1,066 events
CSR Charter Ⅳ Complying with Laws and Regulations and Respect for Human Rights
Scores on compliance awareness
(Individual) Understanding level of “ Code of Conduct” Higher than the previous year 0.4 points decreased compared to the previous year
(73.4%)
0.4 points improved compared to the previous year
(73.8%)
3.2 points decreased compared to the previous year
(70.6%)
(Organization) Degree of compliance penetration in the organization Higher than the previous year 1.0 points improved compared to the previous year
(87.0%)
0.4 points decreased compared to the previous year
(86.6%)
1.0 points improved compared to the previous year
(87.6%)
Percentage of employees receiving the “Compliance Training”
Percentage of employees received 100% 100% 100% 100%
CSR Charter Ⅴ Management Policy for Human Growth
Employee Attitude Survey*
Job satisfaction and attachment to the company Maintained sufficient levels Maintained sufficient levels
(job satisfaction: 3.85; attachment to the company: 4.38; scale of 1 to 5)
Maintained sufficient levels
(Result of FY2015)
Maintained sufficient levels
(Result of FY2015)

*Survey is conducted every few years.

CSR Committee Meetings in FY2017

Name Month of the meeting Major agenda
CSR Committee April
  • CSR results for FY2016
  • “Green Gas Building Project” results for FY2016 and plan for FY2017
  • Reports to the “Compliance Desks”
  • FY2016 results regarding information security
  • Establishment of a “Risk Management Subcommittee”
  • Revision of the “Operating Rules of the CSR Committee”
June
  • Osaka Gas Group CSR Report 2017
  • Corporate communication activities
  • Social contribution activities including donation to victims of the April 2016 Kumamoto earthquake
  • FY2016 results regarding CSR indicators and materiality indicators
October
  • CSR activities under the Medium-Term Management Plan
  • CSR's first-half results and second-half plan for FY2017
  • Environmental Action Targets under the Medium-Term Management Plan
  • Reports to the “Compliance Desks”
  • Risk management and management of the Risk Management Subcommittee
February
  • CSR's FY2017 projection and FY2018 plan
  • Information disclosure concerning measures to combat global warming
  • FY2017 results and FY2018 plan regarding social design
  • Reports to the “Compliance Desks”
  • FY2017 plan regarding information security

Meetings Held in FY2017 by Subcommittees of the CSR Committee

Environment August
  • Government environmental policy move and response by Osaka Gas
  • Environmental Action Targets under the next Medium-Term Management Plan
  • CO2-reduction effects under the next Medium-Term Management Plan
October
  • FY2017 first-half results regarding environmental preservation efforts by the Osaka Gas Group
  • Response to the revised ISO14001 standards
  • Formulation of Environmental Action Targets under the next Medium-Term Management Plan
  • CO2-reduction effects under Long-Term Vision 2030
February
  • Move of government policy on global warming
  • FY2017 results and FY2018 plan regarding environmental protection activities undertaken by the Osaka Gas Group
  • Change in Performance Evaluation Indicators following the revision of the ISO14001 standards
Social Contribution May
  • Insurance covering Osaka Gas employees for accidents during volunteering activities
  • Recipients of FY2016 awards for regional social contribution
  • Donation to victims of the April 2016 Kumamoto earthquake and its recipients
  • “Social Design Forum 2016”
October
  • Results of the “Social Design Forum 2016”
  • FY2017 first-half results and second-half plan regarding social contribution activities
  • Social contribution activities by each organization under the next Mid-Term Management Plan
February
  • FY2018 activity plan of the Osaka Gas Group Welfare Foundation and the Osaka Gas Foundation of International Cultural Exchange
  • Individual organization's activity results for FY2017 and plan for FY2018 (social design, social contribution)
Compliance and Risk Management April
  • Establishment of the Risk Management Subcommittee
  • Rate of participation in compliance training programs
  • Implementation of predictive data monitoring
  • Reports to the “Compliance Desks”
October
  • Osaka Gas Group risk management and management of the Risk Management Subcommittee
  • Final selection of FY2018 compliance slogan
  • Progress in choosing new CSR indicators
  • Implementation of predictive data monitoring
  • Reports to the “Compliance Desks”
January
  • Results of G-RIMS and recognition of risks by the Group
  • Results of FY2017 compliance survey
  • FY2018 business plan by the Compliance Department
  • Reports to the “Compliance Desks”
Information Security Apri
  • Self-check of the information security situation at affiliated companies
  • Information security education, training and diagnosis
  • Reinforcement of an information security protection system
  • Protection of the “My Number” personal identity numbering system
July
  • Measures to strengthen information security at the Osaka Gas Group
  • Measures to strengthen information security for control systems
December
  • Measures to strengthen information security at the Osaka Gas Group
  • Efforts to strengthen information security at each organization
February
  • FY2018 activity plan

Introduction of new targets for CSR Indicators (FY2018 onward)

In fiscal 2017, the Osaka Gas Group introduced new CSR indicators under the FY2018–FY2021 medium-term plan. The Group is striving to achieve its CSR targets in line with the indicators.

CSR Indicators (FY2018 –FY2021)

CSR Charter CSR Indicators Targets Revised indicators
Customer Satisfaction Survey: Seven Customer Service Duties
Overall satisfaction rate 91% or more  
Each satisfaction rate for seven customer service duties 86% or more  
Environmental Management Indicator
Environmental Management Efficiency 14.2 yen/1,000 m³ or less The coefficient for calculation was renewed, with the denominator changed from the volume of gas sales to the volume of gas production.
Communication events
Number of events held (on-site dietary and energy/environmental seminars, etc.) 1,950 events or more The number of contacts is not used as an indicator. The only indicator used to gauge the degree of communication activities is the number of events held on the matter.
Social contribution
Number of events held 600 events or more  
Scores on compliance awareness among employees
(Individual) Recognition level of “Code of Conduct” Higher than the previous year Change from understanding level to recognition level
(Organization) Degree of compliance penetration in the organization Higher than the previous year  
Percentage of employees receiving the “Compliance Training”
Percentage of employees receiving 100% The number of training sessions held and the number of employees who participated in such sessions are disclosed for reference.
Employee Attitude Survey
Job satisfaction and attachment to the company Maintained sufficient levels
(The next survey is set for fiscal 2019.)
 

CSR of Osaka Gas Group

President's Commitment
Management and CSR of the Osaka Gas Group
Policies on CSR
Osaka Gas Group Long-Term Management Vision 2030 and Medium-Term Management Plan 2020 [Going Forward Beyond Borders]
Contribution to the Sustainable Development Goals (SDGs)
Corporate Governance
Stakeholder Engagement
Value Chain of the Osaka Gas Group
Actions on Materiality
CSR Charter Ⅰ
Creating Value for Customers
CSR Charter Ⅱ
Harmonizing with the Environment and Contributing to Realizing a Sustainable Society
CSR Charter Ⅲ
Being a Good Corporate Citizen Contributing to Society
CSR Charter Ⅳ
Complying with Laws and Regulations and Respect for Human Rights
CSR Charter Ⅴ
Management Policy for Human Growth
Reporting
President's Commitment
Management and CSR of
the Osaka Gas Group
Corporate Principles and CSR Charter
Osaka Gas Group Code of Conduct
Global Compact and ISO 26000
Long-Term Management Vision 2030
Medium-Term Management Plan 2020
Policies on CSR
Osaka Gas Group Long-Term
Management Vision 2030 and
Medium-Term Management Plan 2020
[Going Forward Beyond Borders]
Becoming an Innovative Energy &
Service Company that Continues to Be the First Choice of Customers
CSR Efforts to Realize Long-Term Management Vision 2030
We will Work Hard to Build a Low-Carbon
Society by Conducting Environment-Friendly Business
Development of Human Resources and Work Environment
for Continuously Providing Services that Exceed the Customers Expectations
Contribution to the Sustainable
Development Goals (SDGs)
Corporate Governance
Corporate Governance
Risk Management
CSR Management
Stakeholder Engagement
Dialogue and Cooperation with Stakeholders
Response to Stakeholders' Voices
Value Chain of the Osaka Gas Group
CSR Efforts Throughout the City Gas Value Chains
Social Impact of Business Activities in Our Energy Value Chains and Efforts to Reduce Such Impact
CSR Efforts Throughout Supply Chain
Electricity and Gas Industry Reform
Actions on Materiality
Materiality
Customer Health and Safety
Product and Service Labeling
Energy / Emissions
Effluents and Waste
Local Communities
Customer Privacy
Grievance Mechanism
Supplier Assessment
CSR Charter Ⅰ
Creating Value for Customers
Index
CSR Indicator
Safety and Security 1: Procurement Stage
Safety and Security 2: Processing Stage
Safety and Security 3: Distribution Stage
Safety and Security 4: Consumption Stage
Incorporating Customer Opinions
Multi-Energy Business
Proposing New Value
CSR Charter Ⅱ
Harmonizing with the Environment and Contributing to Realizing a Sustainable Society
Index
CSR Indicator
Environmental Management
Environmental Action Targets
Environmental Impact throughout the Osaka Gas Group Value Chain
Efforts Contributing to Realizing a Low-Carbon Society
Helping Customers' Efforts for Realizing a Low-Carbon Society
Efforts in Resource Recycling
Conserving Biodiversity
Developing Environmental Technologies
Addressing Environmental Risk
Green Purchasing and Green Distribution
Environmental Communication
Environmental Performance Data
CSR Charter Ⅲ
Being a Good Corporate Citizen Contributing to Society
Index
CSR Indicator
Corporate Volunteering Activities under the "Small Light Campaign"
Social Contribution Activities
Activities for Promoting Communication with Society
Activities at Osaka Gas' Foundations
CSR Charter Ⅳ
Complying with Laws and Regulations and Respect for Human Rights
Index
CSR Indicator
Compliance Promotion Efforts
Action on Human Rights
Efforts for Protection of Personal Information
Information Security
Consultations and Reports from Partner Companies
CSR Charter Ⅴ
Management Policy for Human Growth
Index
CSR Indicator
Employment
Acceptance of Diversity
Balancing Work and Family
Human Resource Development and Rewards
Communication Between Employees and Company
Improving Occupational Health and Safety
Reporting
CSR Report Policy
Commendation from the Outside
Third Party Review / Verification
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Course Taken Since the Company's Foundation
Reporting Guidelines
CSR Report 2017 Terminology
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