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Stakeholder Engagement

Dialogue and Cooperation with Stakeholders

Dialogue and Cooperation with Stakeholders

The Osaka Gas Group is focusing on active engagement with stakeholders through dialogue to recognize various possible issues involved in its CSR and to come up with mutually acceptable solutions to such issues.

For example, the Osaka Gas Group has been promoting dialogue with the Kansai Consumers' Association, the Osaka Voluntary Action Center, and the Osaka Gas Labor Union. Furthermore, the Osaka Gas is sharing information and cooperation with the Japan Network of the United Nations Global Compact, and actively taking part in the formulation of various policy measures by the government and municipalities. The Group is also active as a member of the International Gas Union (IGU) putting forward proposals, aimed at promotion of the global gas industry.

One of the results of such engagement is that five business associations formed by partner companies undertaking gas-related services established the Code of Ethics respectively in response to the Group's policy. The Group is also actively engaging with various stakeholders, such as businesses, universities and NPOs.

Fiscal 2017 results of dialogues

Explaining our efforts for improving maintenance service quality

Explaining our efforts for improving maintenance
service quality

In fiscal 2017, we conducted Service Masters 2016, a contest held among Osaka Gas servicemen to enhance their motivation to develop their skills and expertise on repair work and to improve the quality of our repair and maintenance service—to which we invited members of consumer groups to provide them with a first-hand look at our efforts to improve our service quality. We also held briefing sessions for consumer groups mainly to explain the licensing system regarding our repair service, also as part of our efforts to enhance the public's understanding of what we are doing for improving service quality.

We will continue to hold similar meetings and study tours for consumer group members—through which they are invited to visit our facilities—to deepen our dialogue with them.

Stakeholders of the Osaka Gas Group

Stakeholders of the Osaka Gas Group
Stakeholders Main events for dialogue and coperative work
Customers
  • Business opportunities such as security and sale
  • "Customer Centers"
  • Service shops
  • Showrooms
  • Corporate PR events
  • Advertisements via TV and other media
  • Website
  • Catalogs for products and services
Consumers groups
  • Meetings
  • Tours
  • Seminars, study meetings
Regional communities
  • Social contribution activities
  • Tours
  • Energy and environmental education
Students and educational institutions
  • Joint study
  • Energy and environmental education, food education, fire education, education on disaster prevention
  • Acceptance of interns
  • Recruitment meetings
  • Website
Knowledgeable people
  • Joint study
  • Meetings
Administrative authorities
  • Submission of various documents
  • Meetings
  • Cooperation for regional development
NPO / NGO
  • Joint research
  • Joint work and cooperation for solving regional issues
  • Meetings
Shareholders / investors
  • Issuance of various reports (financial statement, annual reports)
  • Briefings
  • Website
Employees
  • Labor-management meetings
  • Education and training sessions
  • Compliance Desks
  • Human Rights Desk
  • Harassment Desk
  • Intranet, in-house publications
Business partners, suppliers
  • Business opportunities
  • Various regular meetings
  • Joint training and joint drills

CSR of Osaka Gas Group

President's Commitment
Management and CSR of the Osaka Gas Group
Policies on CSR
Osaka Gas Group Long-Term Management Vision 2030 and Medium-Term Management Plan 2020 [Going Forward Beyond Borders]
Contribution to the Sustainable Development Goals (SDGs)
Corporate Governance
Stakeholder Engagement
Value Chain of the Osaka Gas Group
Actions on Materiality
CSR Charter Ⅰ
Creating Value for Customers
CSR Charter Ⅱ
Harmonizing with the Environment and Contributing to Realizing a Sustainable Society
CSR Charter Ⅲ
Being a Good Corporate Citizen Contributing to Society
CSR Charter Ⅳ
Complying with Laws and Regulations and Respect for Human Rights
CSR Charter Ⅴ
Management Policy for Human Growth
Reporting
President's Commitment
Management and CSR of
the Osaka Gas Group
Corporate Principles and CSR Charter
Osaka Gas Group Code of Conduct
Global Compact and ISO 26000
Long-Term Management Vision 2030
Medium-Term Management Plan 2020
Policies on CSR
Osaka Gas Group Long-Term
Management Vision 2030 and
Medium-Term Management Plan 2020
[Going Forward Beyond Borders]
Becoming an Innovative Energy &
Service Company that Continues to Be the First Choice of Customers
CSR Efforts to Realize Long-Term Management Vision 2030
We will Work Hard to Build a Low-Carbon
Society by Conducting Environment-Friendly Business
Development of Human Resources and Work Environment
for Continuously Providing Services that Exceed the Customers Expectations
Contribution to the Sustainable
Development Goals (SDGs)
Corporate Governance
Corporate Governance
Risk Management
CSR Management
Stakeholder Engagement
Dialogue and Cooperation with Stakeholders
Response to Stakeholders' Voices
Value Chain of the Osaka Gas Group
CSR Efforts Throughout the City Gas Value Chains
Social Impact of Business Activities in Our Energy Value Chains and Efforts to Reduce Such Impact
CSR Efforts Throughout Supply Chain
Electricity and Gas Industry Reform
Actions on Materiality
Materiality
Customer Health and Safety
Product and Service Labeling
Energy / Emissions
Effluents and Waste
Local Communities
Customer Privacy
Grievance Mechanism
Supplier Assessment
CSR Charter Ⅰ
Creating Value for Customers
Index
CSR Indicator
Safety and Security 1: Procurement Stage
Safety and Security 2: Processing Stage
Safety and Security 3: Distribution Stage
Safety and Security 4: Consumption Stage
Incorporating Customer Opinions
Multi-Energy Business
Proposing New Value
CSR Charter Ⅱ
Harmonizing with the Environment and Contributing to Realizing a Sustainable Society
Index
CSR Indicator
Environmental Management
Environmental Action Targets
Environmental Impact throughout the Osaka Gas Group Value Chain
Efforts Contributing to Realizing a Low-Carbon Society
Helping Customers' Efforts for Realizing a Low-Carbon Society
Efforts in Resource Recycling
Conserving Biodiversity
Developing Environmental Technologies
Addressing Environmental Risk
Green Purchasing and Green Distribution
Environmental Communication
Environmental Performance Data
CSR Charter Ⅲ
Being a Good Corporate Citizen Contributing to Society
Index
CSR Indicator
Corporate Volunteering Activities under the "Small Light Campaign"
Social Contribution Activities
Activities for Promoting Communication with Society
Activities at Osaka Gas' Foundations
CSR Charter Ⅳ
Complying with Laws and Regulations and Respect for Human Rights
Index
CSR Indicator
Compliance Promotion Efforts
Action on Human Rights
Efforts for Protection of Personal Information
Information Security
Consultations and Reports from Partner Companies
CSR Charter Ⅴ
Management Policy for Human Growth
Index
CSR Indicator
Employment
Acceptance of Diversity
Balancing Work and Family
Human Resource Development and Rewards
Communication Between Employees and Company
Improving Occupational Health and Safety
Reporting
CSR Report Policy
Commendation from the Outside
Third Party Review / Verification
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Course Taken Since the Company's Foundation
Reporting Guidelines
CSR Report 2017 Terminology
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