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Stakeholder Engagement

Dialogue and Cooperation with Stakeholders

Dialogue and Cooperation with Stakeholders

The Daigas Group is focusing on active engagement with stakeholders through dialogue to recognize various possible issues involved in its CSR and to come up with mutually acceptable solutions to such issues, based on the Daigas Group CSR Charter and Daigas Group Code of Conduct. For example, the Daigas Group has been promoting dialogue with the Kansai Consumers' Association, the Osaka Voluntary Action Center, and the Osaka Gas Labor Union. Furthermore, the Group is sharing information and cooperating as a member of the Global Compact Network Japan, and actively taking part in the formulation of various policy measures by the government and municipalities. The Group is also active as a member of the International Gas Union (IGU) putting forward proposals, aimed at promotion of the global gas industry.

One of the results of such engagement is that five business associations formed by partner companies undertaking gas-related services established the Code of Ethics respectively in response to the Group's policy. The Group is also actively engaging with various stakeholders, such as businesses, universities and NPOs.

Stakeholders of the Daigas Group

Stakeholders of the Daigas Group

Main Opportunities for Contacts with Stakeholders and Contact Tools

Stakeholders Main contact opportunities and contact tools
Customers
  • Business opportunities such as safety check and sale
  • “Customer Centers”
  • Service shops
  • Showrooms
  • Corporate PR events
  • Advertisements via TV and other media
  • Website
  • Catalogs for products and services
Consumers groups
  • Meetings
  • Tours
  • Seminars, study meetings
Regional communities
  • Social contribution activities
  • Tours
  • “Energy and environmental education”
Students and educational institutions
  • Joint study
  • “Energy and environmental education,” “food education,” “fire education,” “education on disaster prevention”
  • Acceptance of interns
  • Recruitment meetings
  • Website
Knowledgeable people
  • Joint study
  • Meetings
Administrative authorities
  • Submission of various documents
  • Meetings
  • Cooperation for regional development
NPO / NGO
  • Joint research
  • Joint work and cooperation for solving regional issues
  • Meetings
Shareholders / investors
  • Issuance of various reports (financial statement, annual reports)
  • Briefings
  • Website
Employees
  • Labor-management meetings
  • Education and training sessions
  • “Compliance Desks”
  • “Human rights desk”
  • “Harassment desk”
  • Intranet, in-house publications
Business partners, suppliers
  • Business opportunities
  • Various regular meetings
  • Joint training and joint drills

FY2018 Results of CSR Activities

Dialogue with Customers
Customer center

Customer Center

To provide services in excess of customer expectations, we are listening to their voices through various contacts with them, with the aim of improving our products and services.

Phone calls received by customer centers:
approx. 3.6 million
No. of replies to a survey on customer satisfaction:
approx. 58,000

Dialogue with Consumer Groups
Invitation of people from consumer groups to our facilities

Invitation of people from consumer groups to
our facilities

Consumer groups with which we held meetings included the Kansai Consumers' Association, the Osaka Voluntary Action Center, and the Osaka Gas Labor Union.

A total of 936 meetings were held with consumer organizations to enhance our communications with them.

Dialogue with Local Communities
Food education

Food education

The Daigas Group cannot attain its intended business goals without building a favorable relationship with local communities. As part of such efforts, we are undertaking a variety of social contribution activities, including providing energy and environmental education, food education, and disaster- and fire-prevention education.

No. of events for social contribution enhancement: 1,099
No. of events for environmental and food education: 1,382

Dialogue with Shareholders and Investors
Annual report

Annual Report

The Daigas Group has been stepping up information disclosure to the general public and dialogue with shareholders and investors, using a variety of media and briefing sessions, with the aim of strengthening our management base, regarded as necessary to generate profit in a stable manner and return part of it to shareholders continuously. By doing so, we aim to create value for shareholders.

No. of meetings with institutional investors and analysts: 137
(74 meetings held in Japan and 63 meetings held overseas)
No. of briefings on financial results and single-year business plans: 5

CSR of Daigas Group

President's Commitment
Management and CSR of the Daigas Group
Policies on CSR
Special Feature
Contribution to the Sustainable
Development Goals (SDGs)
Corporate Governance
Stakeholder Engagement
Value Chain of the Daigas Group
Actions on Materiality
CSR Charter Ⅰ
Creating Value for Customers
CSR Charter Ⅱ
Harmonizing with the Environment and Contributing to Realizing a Sustainable Society
CSR Charter Ⅲ
Being a Good Corporate Citizen Contributing to Society
CSR Charter Ⅳ
Complying with Laws and Regulations and Respect for Human Rights
CSR Charter Ⅴ
Management Policy for Human Growth
ESG Data
Reporting

President's Commitment
Management and CSR of the Daigas Group
Corporate Principles and CSR Charter
Daigas Group Code of Conduct
Global Compact and ISO 26000
Long-Term Management Vision 2030
Medium-Term Management Plan 2020
Policies on CSR
Special Feature
Contribution to the Sustainable Development Goals (SDGs)
Addressing Social Issues through Energy Services
Promote Efforts for Recognition, Understanding and Penetration of SDGs
Corporate Governance
Corporate Governance
Risk Management
CSR Management
Stakeholder Engagement
Dialogue and Cooperation with Stakeholders
Response to Stakeholders' Voices
Value Chain of the Daigas Group
Enhancement of CSR in Our Value Chain
Social Impact of Business Activities in Our Energy Value Chain and Efforts to Reduce Such Impact
CSR Efforts Throughout Supply Chain
Electricity and Gas Industry Reform
Actions on Materiality
Materiality
Customer Health and Safety
Product and Service Labeling
Energy / Emissions
Effluents and Waste
Local Communities
Customer Privacy
Grievance Mechanisms
Supplier Assessment
CSR Charter Ⅰ
Creating Value for Customers
Index
CSR Indicator
Safety and Security 1: Procurement Stage
Safety and Security 2: Processing Stage
Safety and Security 3: Distribution Stage
Safety and Security 4: Consumption Stage
Incorporating Customer Opinions
Proposing New Value
CSR Charter Ⅱ
Harmonizing with the Environment and Contributing to Realizing a Sustainable Society
Index
CSR Indicator
Environmental Management
Environmental Action Targets
Environmental Impact throughout the Daigas Group Value Chain
Risks and Opportunities Related to Climate Change
Method to Evaluate Effects of CO2 Emissions Reduction and Results
Efforts Contributing to Realizing a Low-Carbon Society
Helping Customers' Efforts for Realizing a Low-Carbon Society
Efforts in Resource Recycling
Conserving Biodiversity
Developing Environmental Technologies
Addressing Environmental Risk
Green Purchasing and Green Distribution
Environmental Communication
CSR Charter Ⅲ
Being a Good Corporate Citizen Contributing to Society
Index
CSR Indicator
Social Contribution Activities
Corporate Volunteering Activities under the “Small Light Campaign”
Activities for Promoting Communication with Society
Activities at Osaka Gas' Foundations
CSR Charter Ⅳ
Complying with Laws and Regulations and Respect for Human Rights
Index
CSR Indicator
Compliance Promotion Efforts
Action on Human Rights
Efforts for Protection of Personal Information
Information Security
Consultations and Reports from Partner Companies
CSR Charter Ⅴ
Management Policy for Human Growth
Index
CSR Indicator
Employment
Acceptance of Diversity
Balancing Work and Family
Human Resource Development and Rewards
Communication Between Employees and Company
Improving Occupational Health and Safety
ESG Data
Environmental Performance Data
Social Data
Governance Data
Reporting
CSR Report Policy
Commendation from the Outside
Third-Party Review / Third-Party Verification
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Course Taken Since the Company's Foundation
Reporting Guidelines
CSR Report 2018 Terminology
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