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Management and CSR of the Daigas Group

Medium-Term Management Plan 2020

The Daigas Group formulated the Long-Term Management Vision 2030 and the Medium-Term Management Plan 2020, which we refer to collectively as “Going Forward Beyond Borders.” The medium-term plan contains an individual strategy and management indicators, both aimed at realizing the long-term vision.

The Medium-Term Management Plan 2020 presents optimal solutions to customers by combining various energy sources such as city gas, LPG and electricity, high-quality security activities, technological expertise, and attractive products and services, in response to various needs from customers. By presenting such solutions, the Daigas Group aims to become a corporate group that continues to be chosen by customers.

The Group will expand the scale of its overseas energy business operations, undertake urban development projects in the life & business solution business, step up investment in the material and information sectors, and tap into new business fields.

Individual Business Strategies

Enhancement of Solutions Business for Residential Customers

We are aiming to be the energy provider always chosen by customers for services of natural gas, LPG, electricity, etc. by offering enhanced products and services and delivering excellent customer experience at maintenance and other customer contact occasions.

Enhancement of Solutions Business for Commercial and Industrial Customers

We are aiming to be a company that is always chosen by customers by providing services that respond to diverse customer needs, as well as supplying gas and electricity.

Establishment of Competitive Power-supply Portfolio

We are building up a flexible power supply structure capable of responding to fluctuations in the supply-demand balance with various power sources including the market and the other players' plants as well as our own existing plants while developing new ones.

Development of Pipeline Network Operator Business

As a gas pipeline network operator, we are developing pipeline networks in collaboration with marketers, with the aim of expanding natural gas demand, while continuously ensuring safety and security as well as neutrality and transparency of our pipeline network system.

Main Focuses of International Energy Business

In addition to the launch and completion of the projects we are participating in, we are expanding scales of businesses in the fields where our existing assets and unique know-how can be effectively utilized, and in the regions of high economic growth potential.

Main Focuses of LBS Business and New Fields

Through organic growth (internal growth) and growth investments, we are developing our Life & Business Solutions (LBS) business as one of our major pillars, comparable to our energy businesses, and actively seek opportunities of M&A in new fields.

Promotion of CSR in Line with Management Strategy

To continuously win trust from investors, corporate partners, employees and the general public, which constitutes one of the three guiding principles cherished by the Group toward FY2031 under the Daigas Group Corporate Philosophy, the Group has been promoting high-level CSR activities in line with its management strategy. CSR activities were undertaken by the Group in line with the management plan listed below in FY2018, the first year of the Medium-Term Management Plan, called “Going Forward Beyond Borders.” We aim to be a company that continues to be chosen by all stakeholders and works on promoting both its own prosperity and that of society.

Main CSR Activities Undertaken during FY2018

Actions Taken under
Medium-Term Management Plan 2020
(Individual Business Strategies)
Content of CSR Activities
Enhancement of Solutions Business for Residential Customers
CSR Charter Ⅰ: Incorporating Customer Opinions
Enhancement of Solutions Business for Residential, Commercial and Industrial Customers
Enhancement of Solutions Business for Commercial and Industrial Customers
Establishment of Competitive Power-supply Portfolio
Development of Pipeline Network Operator Business
CSR Charter Ⅰ: Efforts to Ensure Safety and Ease Customers' Worry
Efforts to Strengthen International Energy Business
Establish LBS* Business Fields and Expand New Business Fields

* Life & Business Solutions

Business Indexes

We are aiming to enhance our business profitability through shoring up the international energy and Life & Business Solution businesses. At the same time, in Japan, where uncertainty regarding the domestic energy business has been escalating, we are working to firmly maintain a sound financial position.

Financial Targets for Medium-term Management Plan 2020

Plan for FY2019 Plan for FY2021
Profitability index ROA 2.4% 3.5%
ROE 4.6% 7.0%
EBITDA*1 160.5 billion yen 200 billion yen
Shareholder returns Payout ratio 30% or higher*2
Financial soundness index D/E ratio Approximately 0.7
Capital adequacy ratio Around 50%
*1 EBITDA
EBITDA = operating income + depreciation cost + amortization of goodwill + equity in earnings/losses of affiliated companies
*2 30% or higher
Excluding short-term fluctuation factors

CSR of Daigas Group

President's Commitment
Management and CSR of the Daigas Group
Policies on CSR
Special Feature
Contribution to the Sustainable
Development Goals (SDGs)
Corporate Governance
Stakeholder Engagement
Value Chain of the Daigas Group
Actions on Materiality
CSR Charter Ⅰ
Creating Value for Customers
CSR Charter Ⅱ
Harmonizing with the Environment and Contributing to Realizing a Sustainable Society
CSR Charter Ⅲ
Being a Good Corporate Citizen Contributing to Society
CSR Charter Ⅳ
Complying with Laws and Regulations and Respect for Human Rights
CSR Charter Ⅴ
Management Policy for Human Growth
ESG Data
Reporting

President's Commitment
Management and CSR of the Daigas Group
Corporate Principles and CSR Charter
Daigas Group Code of Conduct
Global Compact and ISO 26000
Long-Term Management Vision 2030
Medium-Term Management Plan 2020
Policies on CSR
Special Feature
Contribution to the Sustainable Development Goals (SDGs)
Addressing Social Issues through Energy Services
Promote Efforts for Recognition, Understanding and Penetration of SDGs
Corporate Governance
Corporate Governance
Risk Management
CSR Management
Stakeholder Engagement
Dialogue and Cooperation with Stakeholders
Response to Stakeholders' Voices
Value Chain of the Daigas Group
Enhancement of CSR in Our Value Chain
Social Impact of Business Activities in Our Energy Value Chain and Efforts to Reduce Such Impact
CSR Efforts Throughout Supply Chain
Electricity and Gas Industry Reform
Actions on Materiality
Materiality
Customer Health and Safety
Product and Service Labeling
Energy / Emissions
Effluents and Waste
Local Communities
Customer Privacy
Grievance Mechanisms
Supplier Assessment
CSR Charter Ⅰ
Creating Value for Customers
Index
CSR Indicator
Safety and Security 1: Procurement Stage
Safety and Security 2: Processing Stage
Safety and Security 3: Distribution Stage
Safety and Security 4: Consumption Stage
Incorporating Customer Opinions
Proposing New Value
CSR Charter Ⅱ
Harmonizing with the Environment and Contributing to Realizing a Sustainable Society
Index
CSR Indicator
Environmental Management
Environmental Action Targets
Environmental Impact throughout the Daigas Group Value Chain
Risks and Opportunities Related to Climate Change
Method to Evaluate Effects of CO2 Emissions Reduction and Results
Efforts Contributing to Realizing a Low-Carbon Society
Helping Customers' Efforts for Realizing a Low-Carbon Society
Efforts in Resource Recycling
Conserving Biodiversity
Developing Environmental Technologies
Addressing Environmental Risk
Green Purchasing and Green Distribution
Environmental Communication
CSR Charter Ⅲ
Being a Good Corporate Citizen Contributing to Society
Index
CSR Indicator
Social Contribution Activities
Corporate Volunteering Activities under the “Small Light Campaign”
Activities for Promoting Communication with Society
Activities at Osaka Gas' Foundations
CSR Charter Ⅳ
Complying with Laws and Regulations and Respect for Human Rights
Index
CSR Indicator
Compliance Promotion Efforts
Action on Human Rights
Efforts for Protection of Personal Information
Information Security
Consultations and Reports from Partner Companies
CSR Charter Ⅴ
Management Policy for Human Growth
Index
CSR Indicator
Employment
Acceptance of Diversity
Balancing Work and Family
Human Resource Development and Rewards
Communication Between Employees and Company
Improving Occupational Health and Safety
ESG Data
Environmental Performance Data
Social Data
Governance Data
Reporting
CSR Report Policy
Commendation from the Outside
Third-Party Review / Third-Party Verification
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Course Taken Since the Company's Foundation
Reporting Guidelines
CSR Report 2018 Terminology
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