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Course Taken Since the Company's Foundation

Course Taken Since the Company's Foundation

Aiming to Become a Company that Can Contribute to Customers and Society

On Oct. 19, 2015, the Osaka Gas Group marked the 110th anniversary of its foundation. Since its foundation in 1905, the Group has striven to become a company that can solve social issues and contribute to society through the stable supply of reasonably priced city gas, sales of gas appliances, and the provision of diversified businesses and services, while competing with companies offering other fuels. Each Group company in its business field has consistently and sincerely tackled issues facing customers and society while upholding three slogans: “pursuit of business efficiency, ” “contribution to society, ” and “provision of solutions.” By doing so, the Osaka Gas Group has won the trust of customers and society, and has strengthened its competitiveness.

Despite the needs of customers and society becoming increasingly diversified and complex, and competition intensifying, Group companies will work hard together and continue to provide solutions by presenting goods and services that can contribute to society.

The Group's History Since its Foundation

1897: Osaka Gas was founded

1905: Osaka Gas launched its business by starting to supply gas

Iwasaki plant (located in then Iwasaki Town, 
currently part of Nishi Ward, Osaka City)

Iwasaki plant (located in then Iwasaki Town,
currently part of Nishi Ward, Osaka City)

In the middle of the Meiji Era, fires caused by kerosene lamps frequently occurred in densely populated areas including Osaka. In those days, Osaka Gas, in a foundation statement presented to the authorities, pledged to disseminate kerosene lamps and electric lights by encouraging people to switch to those lighting devices from gas lamps. The pledge was part of the Company's activities to solve issues facing society at that time, and kerosene lamps and electric lights were seen as contributing to the safety of each local community.

1933: “Osaka Gas Building” was completed

Osaka Gas Building

Osaka Gas Building

Osaka Gas Building, the head office building of Osaka Gas, was completed in Yodoyabashi, Osaka City. The building, which currently serves as the south building of the Osaka Gas head office, embodied the philosophy cherished by then Osaka Gas Chairman Naokata Kataoka. He said at that time that Osaka Gas must become known and loved by citizens through its gas business. He also said that Osaka Gas Building must act as a place of exchange between his company and citizens and serve as a place to bring citizens closer to the gas business.

As pledged by Kataoka, Osaka Gas Building has become a base for promoting exchange with citizens, as well as a cultural dissemination center.

1945: 1Osaka Gas merged with 14 companies, including Kobe Gas and Kyoto Gas

Osaka Gas became a gas provider that catered to the six prefectures in the Kansai region.

1946: Osaka Gas formed its own labor union

In-house work rules for employees

In-house work rules for employees

In December 1945, a labor union was formed for employees working for the Iwasaki factory in Iwasaki Town, Osaka City. In February 1946, another labor union was formed, this time for employees working for the Kyoto branch, followed by one union after another at its respective business offices.

1970: Gas explosion occurred at a subway construction site

A large explosion involving gas supply facilities occurred in Osaka City. The accident killed 79 people and injured 420.
Immediately after the accident, Osaka Gas set up an emergency team to handle the provision of compensation to the victims' families and to investigate the cause of the accident. Following the accident, the Company strengthened its security and safety system to prevent similar occurrences in the future. Specifically, it established a department tasked with devising security measures and created a 24-hour control center to handle contingencies expeditiously and comprehensively. In 1972, the Company employed a large number of people fresh out of school and deployed many of them in departments related to gas pipeline operations. The deployment was intended to facilitate overall inspections of gas pipes and supply facilities, enhance the safety and security of engineering work, and strengthen patrols to detect engineering works that are conducted without notification to authorities.

1972: Commenced import of LNG from Brunei

“LNG FLORA” commenced its service in 1993

“LNG FLORA” commenced its service in 1993

LNG is superior to other fossil energy sources in terms of environmental preservation, supply stability and economic efficiency. At that time, LNG was drawing keen attention as a next-generation energy source that could respond to the surging demand for city gas backed by the rapid urbanization of Japan and its booming economic growth.
Osaka Gas signed an agreement to purchase LNG from Brunei Cold Gas for 20 years in partnership with Tokyo Electric Power Co. and Tokyo Gas Co. With this agreement, Osaka Gas became the first Kansai-based company to import LNG.

1975: Commenced natural gas conversion

Himeji LNG processing plant (Shown on the left is
Kansai Electric Power Co.'s Himeji LNG terminal.)

Himeji LNG processing plant (Shown on the left is
Kansai Electric Power Co.'s Himeji LNG terminal.)

Osaka Gas turned to high-calorie natural gas as its raw material to produce city gas, instead of relying on coal and petroleum for city gas production. In line with this policy change, the Company constructed LNG terminals, established LNG processing facilities and laid gas-supply facilities. In addition, Osaka Gas staff visited all of its customers' residences and sought their cooperation when the staff adjusted their gas appliances to prevent incomplete gas combustion.
Under a 16-year project that was concluded in December 1990 without a single accident, Osaka Gas replaced gas facilities at a total of 4.4 million households. The number of gas appliances at the households applied adjustment for conversion to natural gas came to 23 million units.

Social Events

1933:

Opening of Osaka's first subway system (Umeda-Shinsaibashi)

1945:

End of the Pacific War, followed by the start of post-war reconstruction of a war-ravaged Japan

1945:

Promulgation of the Labor Union Act

1968:

Promulgation of the Air Pollution Control Act

1970:

Expo'70 world exhibition held in Osaka

1973:

Oil Crisis

1980s

1981: “The Small Light Campaign” was launched

Charity bazaar held on the first floor of Osaka Gas Building

Charity bazaar held on the first floor of Osaka Gas
Building

The “Small Light Campaign” was launched as a volunteering activity of the Osaka Gas Group aimed at getting each employee of the Group interested in efforts in their own backyards and encouraging them to exercise initiative in resolving problems confronting their local communities.

1984: Osaka Gas launched a gas water heater with a device to prevent incomplete combustion

Click here for further information on the diffusion of appliances and services developed for the safe use of gas.

Click here for further information on the diffusion of
appliances and services developed for the safe use
of gas.

Osaka Gas began developing and selling gas appliances with a function to prevent carbon monoxide emissions caused by incomplete combustion.

1985: Customer centers began operating at three model branches

Customer center (Kyoto branch)

Customer center (Kyoto branch)

Customer centers were set up at three model branches in response to applications and inquiries from customers regarding our gas services. Such centers, which served as integrated help desks for customers, had been established at all branches by 1987.

Customer centers and Osaka Gas Group companies were linked with each other online via a computer center. The execution of business duties was expedited and business efficiency was realized thanks to the customer centers. In 1987, the “Hello Service” was introduced at all of the Group companies to promote expeditious and adequate response to customers. The service, operated under partnership between Osaka Gas and its service chain, helped enhance customer satisfaction with our service.

1987: Osaka Gas launched the small-sized GHP

Exhibition of gas engine heat pump air-conditioners
(GHP) (Gas Total Fair)

Exhibition of gas engine heat pump air-conditioners
(GHP) (Gas Total Fair)

Against the background of growing public calls for the development of small-sized air conditioners, which were being sought in terms of energy saving and convenience, the research and technology association for small-sized gas engine heat pump air-conditioners developed household-use GHPs and small GHPs for industrial use, and commercialized them. Established in 1981, the association consists of three utilities-Tokyo Gas Co., Toho Gas Co. and Osaka Gas Co.-plus about 12 manufacturers.

Social Events

1981:

International Year of Disabled Persons

1986:

Bubble economy in Japan

1990s

1992: Formulation of Osaka Gas Environmental Philosophy (Osaka Gas Environmental Activities Guidelines)

To clarify our Company's stance on the environment and further promote environmental activities, the Company formulated the Osaka Gas Environmental Philosophy. To concretize this philosophy, the Company adopted the Osaka Gas Environmental Activities Guidelines. The Osaka Gas Environmental Philosophy states that promoting environmental preservation is an extremely important mission for an energy service provider. It also states that Osaka Gas must recognize the deep linkage between our business operations and the environment, and includes the Company's readiness to bring its business operations into harmony with the environment.

1992: Formulation of the Code of Conduct for Procurement Activities (currently called CSR-based Purchasing Guidelines)

Osaka Gas has adopted the Code of Conduct for Procurement Activities (currently called “CSR-based Purchasing Guidelines” ) as a way of fulfilling its CSR in procurement activities as well as establishing relationships of mutual trust between our Company and our suppliers, and promoting mutual development. The Code of Conduct for Procurement Activities spelled out a set of requests to our suppliers regarding material procurement from them.

1995: The Great Hanshin Earthquake struck in the Hanshin and Awaji regions, causing the suspension of gas supply to about 860,000 households. Following the disaster, the Osaka Gas Group undertook activities to resume our business operations in the affected areas

Collapsed houses and gas meters

Collapsed houses and gas meters

The Great Hanshin Earthquake dealt devastating damage to the Hanshin and Awaji regions, including gas supply facilities operated by Osaka Gas. The Osaka Gas Group suspended gas supply to about 860,000 households on the day of the disaster as a way of preventing secondary damage. A total of 720,000 staff, including those dispatched from gas business operators across the nation, were deployed to the affected regions to repair the damaged gas facilities. On April 11, 1995, the 85th day of the calamity, our repair work was completed without causing a single accident.

1998: Adoption of Osaka Gas Corporate Action Guidelines and Osaka Gas Group Corporate Action Guidelines

Osaka Gas, a public-interest company whose main business pillar is the gas business, adopted the Osaka Gas Corporate Action Guidelines and the Osaka Gas Group Corporate Action Guidelines to fulfill its mission of responding to growing demand from society for the observance of corporate compliance.

Social Events

1995:

Great Hanshin Awaji Earthquake

1997:

Adoption of COP3, known as the Kyoto Protocol

1999:

Adoption of OECD
Principles of Corporate Governance

2000s

2000: Formulation of the Osaka Gas Group Code of Conduct

Osaka Gas adopted the Osaka Gas Group Code of Conduct, a concrete version of the Osaka Gas Corporate Action Guidelines and the Osaka Gas Group Corporate Action Guidelines. The Osaka Gas Group Code of Conduct serves as guidelines for all employees of the Osaka Gas Group, ranging from rank-and-file workers to board directors, to take appropriate actions at a time when business operations of the Osaka Gas Group have become broad-based and diversified.

2000: Adoption of the Green Purchasing Guidelines

Osaka Gas adopted the Green Purchasing Guidelines, which are aimed at promoting not only the optimal procurement of goods, services and engineering work in terms of quality, prices and delivery deadlines, but also environmentally friendly procurement.

2000: Establishment of the Human Rights Center

The Osaka Gas Group set up the Human Rights Center in April 2000 within the Human Resources Department to promote education for human rights awareness in a systemic manner. The Group also created the Corporate Human Rights Committee as part of its efforts to establish a system to promote human rights awareness.

2003: Establishment of Compliance Desks

The Osaka Gas Group established Compliance Desks at its head office, core affiliates and law offices outside the Company to provide a channel for persons who need a place to seek advice on, and report matters of compliance with, laws and internal rules. Not only Board Directors and regular employees of the Group and workers dispatched from manpower agencies to work for the Group, but also Directors of client companies and regular employees of these companies can seek advice or give reports by phone, email, or in writing.

2006: Adoption of the Osaka Gas Group CSR Charter

Following the adoption in 2005 of the Group's corporate philosophy, Value Creation Management, we set forth the Osaka Gas Group CSR Charter as a way of clarifying our position on CSR to both inside and outside the Company. The charter serves as guiding principles for Board Directors of the Osaka Gas Group and its employees in conducting their business, with the Group believing that creating “value for customers,” “value for society,” “value for shareholders” and “value for employees” -through fair and transparent business activities -constitutes fulfillment of the Group's corporate social responsibility (CSR).

2006: Adoption of the Osaka Gas Group Environmental Activities Policy

We adopted the Osaka Gas Group Environmental Activities Policy as a way of concretizing the Osaka Gas Environmental Philosophy from three viewpoints-reduction of the impact of its business activities on the environment, reduction of the impact of its products and services on the environment, and improvement of the environmental situation in regions, both at home and abroad. Osaka Gas Group has been taking environmental actions based on this policy.

2007: Osaka Gas expressed its support for the United Nations Global Compact

Osaka Gas threw its support behind the United Nations Global Compact, a set of principles to be observed by internationally oriented companies amid business globalization, and signed it. Osaka Gas became the first utility in Japan to do so. The Global Compact encompasses 10 principles for enterprises to follow in the four fields of human rights, labor standards, the environment and anti-corruption.

2007: Formulation of The Product Safety Voluntary Action Plan for the safety of household-use gas appliances

Osaka Gas formulated a voluntary action plan for the safety of household-use gas appliances. The action plan serves as a standard based on which retailers of household-use gas appliances, as well as engineering firms specializing in facility installation and repair work, take safety measures. By implementing the action plan, Osaka Gas aims to ensure the safety of household-use gas appliances and foster a culture that leads to product safety.

2007: Osaka Gas obtained integrated certification for ISO 14001 international environmental management standards.

In 1997, the Production Department of Osaka Gas (currently, the LNG Terminal & Power Generation Business Unit) obtained the ISO 14001 international environmental management standards. Since that time, Osaka Gas business offices covered by ISO 14001, a set of standards regarding environmental management system (EMS), have increased, resulting in the obtainment in 2007 of integrated certification. After Osaka Gas acquired integrated certification for ISO 14001, the Company has been working on retaining the certification while calling for all of its employees to make further efforts to reduce the impact of their business activities on the environment and observe compliance with environment-related laws and regulations.

2009: Development and sale of the home-use fuel cell "ENE-FARM"(polymer electrolyte fuel cell: PEFC)

“ENE-FARM” Polymer electrolyte fuel cell (PEFC)

Osaka Gas was a pioneer in developing a home-use cogeneration system as part of its efforts to help realize a low-carbon society through the efficient use of energy sources. In 2009, the Company launched “ENE-FARM, ” the world's first home-use fuel cell.

2009: Adoption of the Osaka Gas Environmental Policy

As a company whose mission is to supply city gas to households, we formulated the Osaka Gas Environmental Policy based on Charter Ⅱ of the Osaka Gas Group CSR Charter, “Harmonizing with the Environment and Contributing to Realizing a Sustainable Society. ” The policy calls for the Osaka Gas Group to promote environmental conservation, energy saving and the efficient use of energy sources in undertaking its business activities. The Company has been disseminating the content of the policy to all employees in charge of the management of the environmental management system (EMS), while urging them to take environmental actions based on the policy.

Social Events

2004:

Promulgation of the Whistleblower Protection Act

2006:

Promulgation of the Anti-monopoly Act
Promulgation of the Companies Act Principles for Responsible Investment

2010s

2010: Adoption of the Osaka Gas Group Biodiversity Promotion Policy

Osaka Gas adopted the Osaka Gas Group Biodiversity Promotion Policy as a way of deeply recognizing the linkage between its business operations and biodiversity, and taking action based on this recognition. The policy was formulated based on the idea that various benefits brought about from biodiversity were essential for people.

2011: Osaka Gas provided support to repair gas facilities damaged by the Great East Japan Earthquake and Tsunami

Ceremony to accept staff from across Japan in charge
of repairing damaged gas facilities

Ceremony to accept staff from across Japan in charge
of repairing damaged gas facilities

The March 2011 earthquake that originated in the waters off the Sanriku region in Miyagi Prefecture and the subsequent tsunami left gas supply suspended at about 460,000 households in the Tohoku and Kanto areas. At the request of the Japan Gas Association, Osaka Gas and other major utilities deployed their staff to repair gas facilities damaged by the disaster. Following these initial support activities centering on the repair of gas facilities, the Osaka Gas has undertaken various other support activities for the affected people and regions, including volunteering activities by its employees.

2014: Adoption of the Osaka Gas Group Diversity Promotion Policy

The Group formulated the Osaka Gas Group Diversity Promotion Policy to establish a solid organizational structure by which new value can be created, with the aim of enhancing our corporate value. By promoting the policy, we aim to help create a society in which socially vulnerable people can exert their abilities without being placed in a disadvantageous position.

2015: Adoption of the Osaka Gas Group Corporate Principles

Osaka Gas adopted the Osaka Gas Group Corporate Principles as part of its efforts to transform itself into a comprehensive energy service provider. The principles, which serve as the basic value for our Group management, were set in the wake of significant changes in the business environment surrounding the Osaka Gas Group, including liberalization of the electric power and gas markets.

2015: Adoption of Policy on CSR Procurement of Gas Equipment

Osaka Gas adopted CSR procurement guidelines regarding our purchase of gas appliances, other gas-related facilities and equipment, and parts constituting such appliances and equipment. The guidelines were intended to deepen the understanding of parts and appliance suppliers of our basic CSR procurement policy and for them to fulfill CSR jointly with us.

2016: Osaka Gas began supplying electricity to households and small-lot business users.

Japan reviewed its domestic energy policy following the Great East Japan Earthquake, spurring state-led reform of the electricity and city gas markets. In April 2016, retail sales of electricity were completely liberalized, prompting the Osaka Gas Group to start supplying electricity to customers in the six prefectures in the Kinki region.

Social Events

2010:

COP10 (10th meeting of the Conference of the Parties on Biological Diversity)

2011:

Great East Japan Earthquake and Tsunami

2016:

Complete liberalization of retail sales of electricity

2017:

Complete liberalization of retail sales of city gas

President's Commitment
Management and CSR of
the Osaka Gas Group
Corporate Principles and CSR Charter
Osaka Gas Group Code of Conduct
Global Compact and ISO 26000
Long-Term Management Vision 2030
Medium-Term Management Plan 2020
Policies on CSR
Osaka Gas Group Long-Term
Management Vision 2030 and
Medium-Term Management Plan 2020
[Going Forward Beyond Borders]
Becoming an Innovative Energy &
Service Company that Continues to Be the First Choice of Customers
CSR Efforts to Realize Long-Term Management Vision 2030
We will Work Hard to Build a Low-Carbon
Society by Conducting Environment-Friendly Business
Development of Human Resources and Work Environment
for Continuously Providing Services that Exceed the Customers Expectations
Contribution to the Sustainable
Development Goals (SDGs)
Corporate Governance
Corporate Governance
Risk Management
CSR Management
Stakeholder Engagement
Dialogue and Cooperation with Stakeholders
Response to Stakeholders' Voices
Value Chain of the Osaka Gas Group
CSR Efforts Throughout the City Gas Value Chains
Social Impact of Business Activities in Our Energy Value Chains and Efforts to Reduce Such Impact
CSR Efforts Throughout Supply Chain
Electricity and Gas Industry Reform
Actions on Materiality
Materiality
Customer Health and Safety
Product and Service Labeling
Energy / Emissions
Effluents and Waste
Local Communities
Customer Privacy
Grievance Mechanism
Supplier Assessment
CSR Charter Ⅰ
Creating Value for Customers
Index
CSR Indicator
Safety and Security 1: Procurement Stage
Safety and Security 2: Processing Stage
Safety and Security 3: Distribution Stage
Safety and Security 4: Consumption Stage
Incorporating Customer Opinions
Multi-Energy Business
Proposing New Value
CSR Charter Ⅱ
Harmonizing with the Environment and Contributing to Realizing a Sustainable Society
Index
CSR Indicator
Environmental Management
Environmental Action Targets
Environmental Impact throughout the Osaka Gas Group Value Chain
Efforts Contributing to Realizing a Low-Carbon Society
Helping Customers' Efforts for Realizing a Low-Carbon Society
Efforts in Resource Recycling
Conserving Biodiversity
Developing Environmental Technologies
Addressing Environmental Risk
Green Purchasing and Green Distribution
Environmental Communication
Environmental Performance Data
CSR Charter Ⅲ
Being a Good Corporate Citizen Contributing to Society
Index
CSR Indicator
Corporate Volunteering Activities under the "Small Light Campaign"
Social Contribution Activities
Activities for Promoting Communication with Society
Activities at Osaka Gas' Foundations
CSR Charter Ⅳ
Complying with Laws and Regulations and Respect for Human Rights
Index
CSR Indicator
Compliance Promotion Efforts
Action on Human Rights
Efforts for Protection of Personal Information
Information Security
Consultations and Reports from Partner Companies
CSR Charter Ⅴ
Management Policy for Human Growth
Index
CSR Indicator
Employment
Acceptance of Diversity
Balancing Work and Family
Human Resource Development and Rewards
Communication Between Employees and Company
Improving Occupational Health and Safety
Reporting
CSR Report Policy
Commendation from the Outside
Third Party Review / Verification
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